Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Really appreciated the ease of pickup/drop off, the vehicle was ready to roll and clean and worked great.
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10.0
Excellent 5 star location and service
Pros: Car ran perfectly and drop off was even easier, I filled up the car with gas and dropped it off no issues!
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4.4
Broken stereo
Pros: Size of car
Cons: Broken stereo, didn't work No GPS No Internet options, can't connect devices to Internet, they should provide an option to rent a portable Internet modem Rude lady at the pick up desk
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10.0
Pros: Car rental return is right across from the terminal. No need for a shuttle. Easy return.
Cons: Nothing.
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8.0
Price keeps rising throughout the process/unnecessary upsale
Pros: Car/service were good
Cons: The original price at checkout was $660 At pickup after taxes, fees, and an insurance upsale (that it turned out I didn’t need; my car ins covers rentals. After a flight with kids and long lines no one wants to investigate if their ins covers rentals. They should have said if you have full coverage with your own ins you don’t need extra) total at the end $887.
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8.4
Rented a Ford Explorer
Pros: The truck it self overall was great. Got good mileage. The overall transaction with Alamo was great.
Cons: When I put down the back seats the carpet was dirty with grass and I had to vacuum the back. The previous renter must have had dogs. Paw prints, grass, and hair everywhere.
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10.0
Overall Experience
Pros: From pick up to drop off the experience was great. Pick up and drop off was less than 5 minutes each time. I requested an intermediate size vehicle and when I arrived I was upgraded to a full size vehicle and no extra charge. I would recommend Alamo Car Rental to anyone who needs a rental.
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9.2
Another smooth Alamo rental.
Pros: Car was clean and comfortable. No smoke smell. Very nice employees. Especially the drop off man. He was very nice and sincere. Free water on a 97 degree day!
Cons: Don't get to pick your exact car like at sky harbor. But I'm sure they would have conmmplied if I did not like it.
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8.4
Cons: Too long line at pickup
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6.0
Cons: Check in & pick up was not efficient...didn't seem to have what we ordered. Had to borrow from another company. Price was high compared to what we usually paid, but not many options elsewhere either.
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9.2
Charges more than kayak.com
Pros: The man who helped me was very nice and understanding. His system wanted to charge me twice as much as kayak.com's prices but he said he would wait for me to reserve it on my phone at the counter so I could have a lower cost.
Cons: The original price was twice as much as advertised on kayak.com. No veterans discount either.
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10.0
Efficient process
Pros: Check in and out were very efficient. The car was clean and worked well.
Cons: N/a
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10.0
Pros: Really appreciated the ease of pickup/drop off, the vehicle was ready to roll and clean and worked great.
review from
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10.0
Excellent 5 star location and service
Pros: Car ran perfectly and drop off was even easier, I filled up the car with gas and dropped it off no issues!
review from
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10.0
Pros: Car rental return is right across from the terminal. No need for a shuttle. Easy return.
Cons: Nothing.
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10.0
Overall Experience
Pros: From pick up to drop off the experience was great. Pick up and drop off was less than 5 minutes each time. I requested an intermediate size vehicle and when I arrived I was upgraded to a full size vehicle and no extra charge. I would recommend Alamo Car Rental to anyone who needs a rental.
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9.2
Another smooth Alamo rental.
Pros: Car was clean and comfortable. No smoke smell. Very nice employees. Especially the drop off man. He was very nice and sincere. Free water on a 97 degree day!
Cons: Don't get to pick your exact car like at sky harbor. But I'm sure they would have conmmplied if I did not like it.
review from
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9.2
Charges more than kayak.com
Pros: The man who helped me was very nice and understanding. His system wanted to charge me twice as much as kayak.com's prices but he said he would wait for me to reserve it on my phone at the counter so I could have a lower cost.
Cons: The original price was twice as much as advertised on kayak.com. No veterans discount either.
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10.0
Efficient process
Pros: Check in and out were very efficient. The car was clean and worked well.
Cons: N/a
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8.0
Price keeps rising throughout the process/unnecessary upsale
Pros: Car/service were good
Cons: The original price at checkout was $660 At pickup after taxes, fees, and an insurance upsale (that it turned out I didn’t need; my car ins covers rentals. After a flight with kids and long lines no one wants to investigate if their ins covers rentals. They should have said if you have full coverage with your own ins you don’t need extra) total at the end $887.
review from
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8.4
Rented a Ford Explorer
Pros: The truck it self overall was great. Got good mileage. The overall transaction with Alamo was great.
Cons: When I put down the back seats the carpet was dirty with grass and I had to vacuum the back. The previous renter must have had dogs. Paw prints, grass, and hair everywhere.
review from
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8.4
Cons: Too long line at pickup
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4.4
Broken stereo
Pros: Size of car
Cons: Broken stereo, didn't work No GPS No Internet options, can't connect devices to Internet, they should provide an option to rent a portable Internet modem Rude lady at the pick up desk
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6.0
Cons: Check in & pick up was not efficient...didn't seem to have what we ordered. Had to borrow from another company. Price was high compared to what we usually paid, but not many options elsewhere either.
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