2.0
The pick up was supposed to be at the Mesa Airport and it was not. I called and kept being placed on hold. Once I managed the discuss with someone, all they could do is cancel and refund my money. I still needed a rental car. Therefore I took at a cab to the pick up location and it was over $100.00. Not impressed.Reviewed 16 Apr. 2023
review from![kayak]()
8.0
Odd location in dated hotel hallwayReviewed 16 Mar. 2022
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8.0
maybe its a covid thing but very business like ,,not a lot interaction with hostsReviewed 18 Jan. 2022
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4.0
I was given the keys and told to find the car outside. The car had multiple dings and dents, some of which were marked with small Xs. The car also had a bad lingering smell. Either someone smoked inside at some point or worse.Reviewed 5 Nov. 2021
review from![kayak]()
2.0
I liked I could drop the rental car off in another city. Things that could have gone better 1. They could offer a map, like they use to, to get to the freeway. I’m old and don’t have a navigation device. 2. Shuttle service to budget, no help from them. Being last off plane we missed all taxis, took 2 hrs to get to budget. 3. Unfriendly service once we arrived. Our rental was a dirty car. 4. Once on our way, The car had a light on that wouldn’t go off, pull inconveniently off the road to find they never latched down the front hood of the car. HELLO! 5. The last blow was the return! Pull in they check everything out and see the gas gauge IS on full I’d just filled up. They wanted a receipt for the gas, I was NEVER informed that I would need proof. He basically accused me of trying to return a car without filling up, said some cars the gauge doesn’t drop off the full mark?? WHAT I just drove 170 mi. and you’re telling me your gauge doesn’t work? Needless to say they charged me $49.00 for gas. Need I say more….Reviewed 22 Oct. 2021
review from![cheapflights]()
1.9
should of got refund car was nasty not cleaned at all went back they didnt have no other cars and car didnt even have spare tire!!Reviewed 7 Sep. 2021
review from![kayak]()
10.0
Pros:The car was nice and drop off was easyCons:I wish agencies were prepared for your arrival and head your car ready to go. You should be able to take care of almost everything online so that you can just jump and goReviewed 3 Jun. 2021
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10.0
Pros:Fast and easyReviewed 28 Aug. 2019
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8.0
Pros:The staff was friendly.Cons:Nothing.Reviewed 17 Feb. 2019
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8.0
LocationCons:Signage too small to locate storeReviewed 31 Dec. 2018
review from![kayak]()
10.0
Pros:The rental vehicle was a great value, clean, and the customer service was top notch.Reviewed 8 Nov. 2018
review from![kayak]()
3.2
Pros:No drop-off fee for dropping at a different location.Cons:Exterior of car was dirty and I was told that was because it was the desert. The person at the desk handed me the keys and told me I would find the car out in the lot. The lot is a hotel lot and I had no idea where to look. It was 100 degrees and I had my 87 year old mother with me. I looked all over and had to go inside and find the worker who also had trouble finding the car. Started out of the lot to discover a low tire pressure warning. Back inside. This time the worker came out with me. Didn't realize until I was well on my way that the AC wasn't cooling right. I had it at 64 with full fan and it was never cool. I would never rent from this location again.Reviewed 12 Sep. 2018
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