ENTERPRISE CAR has one of the worst customer servi
Cons: I was able to complete my car reservation, everything was good. Then the day before I was supposed to pickup the car, I was called by a careless Enteprise employee indicating that they had no availability and that I should keep looking for options. Again, no indicating during the booking that this company didn't have cars available. Called Enteprise directly and the customer services and rentals manager himself told me that either I had to look for more options myself, or they would give me a similar car they had in a different location but for which the price was twice the amount I had initially booked for. I asked them to match my initial price because at the end of the day this hasn't been my fault, and the guy said that wasn't possible because 1) they never do that 2) I had booked through a 3rd party (aka KAYAK)... awful!! I ended up booking a much better car with Ace Car Rentals that actually costs 20$ less that the price I had gotten here through KAYAK and Enterprise.
5 Jan 2017
Wonderful friendly service
Pros: I liked the service. The van i rented was beautiful and clean.
I was able to leave my car on their site which was helpful.
Dropped off keys in box at the end as they were closed when i returned it.
17 Jan 2017
Pros: - Car was good
Cons: - Upon pick up of car many things that were not stated over phone booking was revealed last minute.
- The type of car that we ordered over phone turned out could not be rented when we were about to pick up the car.
- Many things that should have been stated before pick up were not.