Mahón Car Rentals

Poor communication with customers

Pros: The car was clean and operated correctly

Cons: I did not like feeling like I was misled and being taken advantage of. I booked the reservation through kayak. I was given an estimated price for the rental. My flight arrived into Menorca after 11:00pm. In the middle of the reservation it shows car rental hours 7:00am until 11:00pm. There is no other explanation about what happens if your flight arrives after 11:00pm. Upon approaching the rental counter the sales person greets me by telling me I will be charged an extra 50 Euros for arriving after 11:00pm. I felt suspicious for the rest of the rental because this should have been clearly explained when I made the reservation.I thought Hertz would be more transparent.