Murrieta Car Rentals

Epic Rental Fail

Pros: There is nothing to like when you don't have a car for my reservation. You do ONE thing, rent cars, and you couldn't even do that. Fail.

Cons: BOTH locations in the town (Murrieta/Temecula, CA) could not accommodate a reserved car. Excuse, WE ran out of cars. Yes, just like the Seinfeld episode. As I sat and watched people return cars I was flabbergasted that the clerk at the counter WOULD not offer to make it right. She said she had an SUV but it would be full price. Every other rental company that I've dealt with over the last 30+ years has always offered to upgrade the vehicle if the one reserved is not available. I even offered to pay double my reserved rate for the SUV and was turned down. Which is good I suppose because I will never spend another dime with AVIS.

No car

Cons: They didn't have a car for me when I arrived! Had to call Enterprise to come pick me up!

Horrible! Will not be using Avis again

Cons: Every time I rent from Avis they don't have the car I reserve online. What's the purpose of making a reservation ahead of time if when you arrive to pick up the car they don't have it? The customer service was terrible as well. I tried to call to locate the store and it was then that the customer service representative informed me that they didn't have the car I reserved the morning of my reservation. When I got to the store their was someone ahead of me who I overheard was picking up a car earlier than scheduled and it just so happened to be the same type of car I had reserved. So I guess it's first come first serve regardless of the reservation. They then told me that they had an "upgrade" but the car had a check engine light on. At this point I was handcuffed and had no other option but to take the car. Upon seeing the car I was appalled, it was filthy. The outside looked decent but the inside was disgusting. It hadn't been vacuumed and the upholstery was heavily stained and marked with cigarette burns. To top it all off my car had Marijuana in it! Upon informing the CSM, who was unapologetic and simply asked if I was still going to rent the car, it was then I discovered that the other person who had rented a car that morning had discovered the same issues with his car. Needless to say I will not be doing any further business with Avis.