Pros: Rental never happened. Kayak should have taken the deposit. The ways in which I tried to pay at Budget including, cash, check, debit card were not accepted after a reservation was made with Kayak
13 Nov 2016
Unnecessary, Mandatory Gas Charge
Cons: I had to wait in a second line to have gas charge removed even though my rental contract showed that I returned car with more gas than pickup.
1 Jan 2017
easy comfortable upgrade
Pros: Loved how easy it ws to rent the vehicle. the staaff was helpful and friendly. she prioritized my reservation and upgraded my vehicle. great experience.
28 Jan 2017
Pros: The fact that my son was going to be 25 within says of the booking and he had to pay thr under 25 fee twice is outrageous.
19 Mar 2017
Original site did not have van. Called 15 min befo
Pros: Person I finally rented from
Cons: No vans available at either site I was sent to! Did not call me until 15 min prior to pick up. Went to another site and no van either. Will not use budget nor kayak again. Rather pay a higher price to get truthfulness and integrity.
22 Sep 2017
Car took an hour to get ready
Pros: Reservation was for 9am, car wasn't ready until 10