Car Rental at Fort Lauderdale Airport

Hotwire versus Thirfty

Cons: I contracted a full size SUV labeled on paperwork as a Chevy Tahoe or similar and paid full size price. Once we got to Thrifty they did not honor the contract and blamed Hotwire. They said Hotwire reservesd a smaller truck, a Nissan Pathfinder. Chevy Tahoe versus Nissan Pathfinder...Not even close in size for 5 people with 5 checked bags, 5 carry ons and 5 personal bags!

Cons: I made reservation for full-size SUV I got SUV standard

Pros: Everything till we turned it in.

Cons: $300 said we smoked in the car. We don't smoke guy was rude and will never ever will rent there again. Have rented multiple cars always through Enterprise. This may go to court !

Hidden Fees

Pros: The pickup and return process was quick.

Cons: I have been renting vehicles for over ten years and do quite a bit of traveling for work. This is the first time I have used Thrifty and I found out why they were one of the cheapest options. I was renting a large SUV for a family trip and when asked how many drivers I would have I told them four including my wife. The agent then proceeded to inform me I would be charged $13 per day per driver. For 7 days that is almost $300 in addition to the already agreed upon price. Then it turns out I have to get a toll tag for another additional fee of $11 per day. I was told this is a requirement to use the only road leading to my destination. The total tolls added up to less then $10 that would have just been a bill sent to my house had I not been in a rental car. The add ons almost doubled my originally agreed upon rental price. I just want to know what my rental is going to cost up front so that I can make an informed decision. For this reason I will not be using Thrifty in the future.

Deceitful up-selling

Pros: They had the reservation at a decent price for a compact car, cars ready except- see below

Cons: The counter representative made a point of showing me a picture of the compact car I would be getting. It was a photo of a Smart car, with one row of seats and tiny tires. I told him that was not the picture of the compact car that was on Kayaks website when I chose it. He then offered me a larger car for more money, which I took. When I went outside to get in the car, the row of compact cars looked like the website, not like the tiny Smart car in the picture he showed me. I was really annoyed because I would have preferred my original selection for less money. I found this deceitful.