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One location in Odessa
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Reviews
6.0 Okay
Jan. 2022
10.0 Wonderful
Dec. 2021
2.0 Poor
Oct. 2021
2.0 Poor
Mar. 2021
Pros:
Returning itCons:
I requested full size I was told there were none but I saw Nissan Altima in parking lot when I arrived & when I left Instead I was given dirty Nissan Rogue that I had to clean & wash myself as soon as I left8.0 Very good
Feb. 2021
Pros:
Staff was friendly,Cons:
The drop off was confusing with no attendants to help with checkin. No signage telling you where to go or where to leave the car.10.0 Wonderful
Sep. 2020
Pros:
Super easy and quick pick-up and drop-off.One location in Odessa
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10.0 Wonderful
Aug. 2020
Pros:
Everything was super easy the pick up and drop off.. Car was really clean.Cons:
Everything was perfect..10.0 Wonderful
Jun. 2020
Pros:
Staff at Midland and Harlingen were both very friendly and attentive. Vehicle was clean and provided a very comfortable ride. Drop-off at Harlingen was super easy; just provided ending mileage, parking location and keys and I was on my way. Receipt emailed to me. Will definitely use National again for future rentals.Cons:
Everything was great.8.0 Very good
Aug. 2017
Cons:
gas tank wasnt full when I picked it up.7.6 Good
Nov. 2015
Cons:
It was very late at night and I had to go out to a poorly lit parking area to find the car unassisted.One location in Odessa
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8.0 Very good
Jun. 2020
Pros:
Vehicle was not ready at pickup time but they made it right with a free upgrade.Cons:
Vehicle likely had not been cleaned inbetween rentals.4.0 Mediocre
Mar. 2018
Cons:
It was very very dirty inside and out5.6 Fair
Jan. 2018
Pros:
Price was good vs price direct from alamoCons:
Van was dirty and paint was on inside of van from house Painter that rented before us. Had to switch to different van. Second van had dog hairs all over the seats. To tired of messing with it to try and get another one.2.0 Poor
Nov. 2017
Pros:
NothingCons:
The customer service at the MAF terminal is abysmal. Literally, non existant. The young lady at the desk was so preoccupied with her report that she had little interest in helping me. If I had the opportunity to recommend a friend to use Alamo, i would first recommend them to walk, or maybe even ride a donkey before I suggested or even hinted at the possibility of using Alamo for a rental car. Suffice it to say, I couldn't be more disappointed in how I was treated as a customer.2.8 Poor
Jun. 2017
Pros:
Place offered a pickup - but then, didn't even know what size it was.Cons:
I didn't like that I was never even offered roadside assistance and had to pay $70 after waiting two hours for a jump start. I understood the $470 initial fee for out of state rental, but not being charged that entire $470 again for returning it in 31 hours instead of 24. I'll pay a competitor twice as much before dealing with this shiesty company again.10.0 Wonderful
May 2017
Pros:
seamless and easy pick up and drop off; efficient use of my timeCons:
can't think of anythingOne location in Odessa
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2.0 Poor
Feb. 2018
Cons:
Was told I would have to wait at the office between 3-4 hours if I wanted a car. Reservation was booked in advance and confirmed long before arriving at the office.6.0 Okay
Mar. 2023
10.0 Wonderful
Apr. 2022
One location in Odessa
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10.0 Wonderful
May 2021
Pros:
Staff was friendly and helpful7.2 Good
Nov. 2020
Pros:
Good staff and experience.Cons:
It was too expensive.8.4 Very good
Dec. 2020
Pros:
The manager was very rude at that store told him the truck that I rented the heater did it work and could he get me another vehicle he was going to make me drive and pick it up.I waited a hour for another one. And it was dirty inside and out.I told them and they just acted like oh well. Didn't want to wait any longer was already behind schedule.when I returned the car I told the manager that I had to pay thirty dollars to repair a flat that it had something stuck in it. He said he couldn't do anything about it. To call corporate. I won't rent from him againCons:
They need to check into who they have running that place he's very rude and unfriendly and I won't rent again from him7.2 Good
Aug. 2018
Pros:
car was good wjen I got it.Cons:
Inderstaffed2.0 Poor
Oct. 2016
Cons:
My rental was not available. I had to pick up another rental at the airport2.0 Poor
Mar. 2022
2 locations in Odessa
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8.0 Very good
Dec. 2020
Cons:
Vehicle had a nail in the tire and cracked windshield. Exterior cleanliness was below par. Interior was spotless.8.0 Very good
Sep. 2020
Pros:
Great staff & serviceCons:
More inventory4.8 Mediocre
Sep. 2020
Cons:
The attendant there when I first arrived was annoyed that I would disrupt her free time with my business. Very rude and not hospitable at all. The attendant upon my return was the opposite. Very nice and easy to work with. The vehicle had a broken AC vent but other than that the vehicle was ok.9.6 Wonderful
Aug. 2020
Pros:
Staff is wonderful & nice Very understanding of my needs & requests HelpfulCons:
Cleaner cars @ pickup Especially needed cleaner carpets More selections2.0 Poor
Sep. 2019
Cons:
Paid a taxi to carry me to get my car and they didn't have any cars available. Was told it would be at least 2 days before they had one. Then had to pay to get back to my truck. Shouldn't make a reservation if you don't have cars available!5.2 Fair
Jul. 2018
Cons:
Website gave me one price and when i picked up car it was double the price. Plus checked my account and there was an extra 40 dollars pending on top of what I already paid. Not sure what the extra 40 was forOne location in Odessa
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6.0 Okay
Oct. 2020
Pros:
Price is too highCons:
More cars available4.4 Mediocre
Oct. 2019
Pros:
Staff was friendlyCons:
Did not have the car I reserved available. Had to pay extra for an available car.7.6 Good
May 2019
Cons:
Lengthy walk from terminal to car.10.0 Wonderful
Feb. 2017
Pros:
The line was short and the person helping me was friendly and courteous.One location in Odessa
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10.0 Wonderful
Apr. 2017
Pros:
It was a great car with a great ride and roomie for the tall peopleCons:
There was a strong alcohol smell or cleaning smell. Also, the pervious person had it 7/8 the way full4.0 Mediocre
Mar. 2017
Pros:
The car was clean and new.Cons:
Due to some emergency, I asked if I can drop-off the car at a different location. They charged me some 300 dollars extra for that inspite of taking the car for a month.9.6 Wonderful
Feb. 2017
Pros:
Going through you guys was the best option to get into a great car, at a great rate! No one else could touch your rate offerings!3.2 Poor
Jan. 2017
Pros:
Friendly customer service.Cons:
The car was literally falling apart. Flat tire, non working tail light, front and rear bumpers falling off.6.0 Okay
Nov. 2016
Pros:
Employee was courteous.Cons:
When I arrived my reservation, that I had changed earlier was not known by the person I talked to. So, the car was not ready and they gave me a Jeep, which I wanted, that had not been cleaned out well or washed. The mud from the person before me was still on the car and in the car. I was very disappointed.2.0 Poor
Sep. 2016
Pros:
NothingCons:
They didn't have any cars available even though I had a reservation. Totally messed up my entire trip. Will never use Dollar again.One location in Odessa
Most popular agency | Alamo |
---|---|
Most popular car type | Full-size |
Average price | C$ 199/day |
Good deal | C$ 199/day |