Pros: Avis service person was great. Cons: Avis's small in town location ad to request the promised car from a bigger (Budget) location. Clearly, the Budget location made Avis person's life difficult (I could easily see that). it is a bad situation, and the management is not good.
Finally, we got a car with pending oil check and pending service. It also made rattling noises and the gas tank/electronics were problematic.
Be aware, double check all rentals with Avis or Budget. They are no longer a good company. I loved all my past experiences with Enterprise.
Bad customer servicePros: The agent at the FLL airport was obstinate and uncaring. Power trip. I was quoted $350 additional for the 3-week rental when I checked in at midnight and really had no other options. She would not honor what I had printed and had in writing with confirmation number. I've had issues at FLL Thrifty before, but not other locations. FLL buyer beware.
Pros: Very personable staffCons: Shabby looking office