Pick-up location | Pensacola |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Premium, Premium SUV, Standard |
Rental locations | 26 |
Airport locations | 13 |
Popular agencies | Dollar, Alamo, Budget, Enterprise Rent-A-Car |
Economy | C$ 85/day |
Compact | C$ 85/day |
Intermediate | C$ 96/day |
Standard | C$ 77/day |
Full-size | C$ 85/day |
Full-size SUV | C$ 148/day |
Premium | C$ 126/day |
Luxury | C$ 114/day |
Premium SUV | C$ 160/day |
Compact SUV | C$ 98/day |
Intermediate SUV | C$ 117/day |
2 locations in Pensacola
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Reviews
2.0 Poor
Sep. 2022
6.0 Okay
May 2022
10.0 Wonderful
Jun. 2021
10.0 Wonderful
May 2021
Pros:
The pensacola budget staff went out of their way to help usCons:
They let me book a pick up time for when the store closed and we missed the pick up window entirely. Zero help to fix it except from the penscaola airport budget rental counter.6.0 Okay
May 2021
Pros:
Service was polite, and professional.Cons:
Price4.0 Mediocre
May 2021
Pros:
Car itself was great, clean, new, and the vehicle we reserved was the one we received.Cons:
Pickup was extremely slow. It was understaffed both at the desk and in the lot. It took over an hour to complete and that was with our reservation already done days before online. We paid an exorbitant price for the car. Same car was cheaper at other airports.3 locations in Pensacola
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4.0 Mediocre
Jun. 2022
10.0 Wonderful
Jan. 2022
2.0 Poor
Nov. 2021
6.0 Okay
Oct. 2021
10.0 Wonderful
May 2021
Pros:
The staff were awesome and the car was great, very helpful with a car seat and also with drop off.Cons:
The only hindrance was that the actual rental building was away from the airport, so we had to Uber to and from the airport.2.0 Poor
May 2021
Pros:
Nothing.Cons:
They had no cars. They rented a package delivery van to a family. I was turned away with no solution offered. I had made my reservation more than 2 weeks out. Had to cancel and pay a premium at the airport through a different rental agency.One location in Pensacola
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9.2 Wonderful
Oct. 2018
Pros:
I picked up the car at off-peak time and the rental was a breeze. I don’t think it took 5 minutes, from counter to driving away. Rental car was clean and got great gas mileage which saved money on top of the Kayak/Payless savings. All good!9.6 Wonderful
Jul. 2018
Pros:
Vehicle was clean and very comfortable. Drop-off was a breeze.Cons:
Local taxes are unbelieva10.0 Wonderful
Jun. 2018
Pros:
I liked how fast the service was getting me in and out at the counter. No pressure to purchase extras. Just yes or no and go.Cons:
Nothing at all. Smooth sailing10.0 Wonderful
Apr. 2018
Cons:
Was told I would be reimbursed on unused gas if I pre paid which was false10.0 Wonderful
Mar. 2018
Pros:
Check in and check out was fast and efficient.10.0 Wonderful
Nov. 2017
Pros:
The price, the car, the service...everythingOne location in Pensacola
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6.0 Okay
May 2021
Pros:
Drop off easy.Cons:
Dollar window was closed so we had to go to Hertz who took their customers first. Car was very stinky and the key fob went dead half way through our trip and we had to stop and replace it as we were afraid the car wouldn't start or we wouldn't be able to lock or unlock it at a stop4.0 Mediocre
Apr. 2021
Pros:
Not Much, the prepaid rate was a joke. I still had to pay 391$ after I picked up the car.Cons:
Everything, misleading information from KAYAK and Dollar10.0 Wonderful
Apr. 2021
Cons:
Both pick up and drop off were slow. The staff was great but there were too many customers for the single staff member.10.0 Wonderful
Mar. 2021
Pros:
Fast check out.6.0 Okay
Mar. 2021
Pros:
The size of the vehicle was just as described and worked well for our needs.Cons:
The car smelled strongly of smoke. Additionally, the car had clearly been in an accident ... and drove like it.9.6 Wonderful
Nov. 2020
Cons:
Pick up staff at hertz counter not that pleasant or gave a damn.7 locations in Pensacola
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10.0 Wonderful
Jun. 2021
2.0 Poor
May 2021
Pros:
The drop off at airport was convenient which was comp’d because of the terrible service.Cons:
Everything. We waited over an hour for a rental truck that smelled like cigarettes and marijuana. It was awful.6.0 Okay
Apr. 2021
Pros:
Comfortable car. Service at pickup was good, they were very busy and the cars weren’t clean at the time of pickup.Cons:
The first car we got was obviously recently smoked in and we requested a change in car. We got a less valuable car than the original (smoked in car). The car was previously smoked in but had been covered up and was not as strong as the first. That was very disappointing. Ever had a bad experience with an enterprise car until this rental.10.0 Wonderful
Apr. 2021
Cons:
Everything went smoothly10.0 Wonderful
Mar. 2021
Pros:
Rental building was offsite so was MOST grateful they were busy enough to still be open after 5:00pm when I arrived.Cons:
Nothing!10.0 Wonderful
Aug. 2020
Pros:
Yes and yesCons:
The car had been smoked in buy a previous driver and it smelled very bad all week2 locations in Pensacola
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2.0 Poor
Feb. 2021
Pros:
Nothing. No cars available.Cons:
Dont let me reserve a car if none are available.8.0 Very good
Oct. 2020
Pros:
Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.4.4 Mediocre
Jun. 2020
Cons:
We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.8.0 Very good
Jan. 2020
Pros:
The value was great, the car was nice and clean.Cons:
I did not like the drop off, it was confusing and frustrating.3.6 Poor
Nov. 2019
Pros:
NothingCons:
Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!7.2 Good
Oct. 2017
Pros:
The price of the vehicle was great.Cons:
The vehicle itself was a commercial van. Not cool dudes. I got their lowest price by having the vehicle assigned to me at the counter. Turned out to be a commercial van. Luckily I had candy to hand out to the local children2 locations in Pensacola
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7.2 Good
Sep. 2020
Pros:
Our rental ended up being through hertz since i guess they all share a counter down there. So not really any interaction with Thrifty.Cons:
JUST DON'T USE PRICELINE. HORRIBLE HORRIBLE COMPANY TO WORK WITH. Especially during covid.9.2 Wonderful
Jul. 2020
Pros:
Staff very friendly. drop off simple as a man in the garage was able to accept the key.Cons:
didnt like that I was told, after charged, that the option I chose for gas meant thst I had to pay for a full tank of gar regardless of how much gas I left in the tank, and that I had to pay for the priveledge.10.0 Wonderful
Mar. 2020
Pros:
Yes the staff was extremely helpful and friendly, I definitely would come back in the future. The whole process went smoothly and I am extremely satisfied.8.0 Very good
Feb. 2020
Cons:
No windshield wiper fluid7.2 Good
Jan. 2020
Pros:
Drop off was very easy.Cons:
My reservation has for 1600, but they had no cars available and I, along with several others, waited an hour before they started being able to give people cars.10.0 Wonderful
Jan. 2020
Pros:
The staff was very friendly and helpful both during car pickup and dropoff. Top rate people! Even when our plane was delayed the person on the phone was very helpful in keeping our car for another day. It was a great experience.Cons:
Honestly, the experience was a 10+ all around.One location in Pensacola
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8.0 Very good
Feb. 2019
Pros:
Hours you are open needs work. Drop off at the Pensacolsa air port was awkward.6.8 Okay
Jan. 2017
Cons:
Usually when the rental company states that they are off airport, there is a statement that there is no shuttle to their location if that's the case. Well, this rental company is so far away from the airport that it would have cost me $40 to get there by taxi. No shuttle. And when I called, they said they "could" return me to the airport when I brought the car back. I doubt that would have happened. So, from now on, I will only reserve cars from companies that are co-located at the airport or that explicitly state they have a shuttle. Lesson learned for me. I ended up renting from a company co-located at the airport, by the way. It cost me an extra $30 from my ACE rental but I saved the round trip taxi fare and the time. I had to provide ratings, by the way, in order to have my review published. I never went to ACE.One location in Pensacola
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2.0 Poor
Jan. 2023
2.0 Poor
Oct. 2022
6.0 Okay
Jun. 2022
10.0 Wonderful
Jun. 2022
One location in Pensacola
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8.0 Very good
Aug. 2017
Pros:
The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.Cons:
I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.4.0 Mediocre
Jul. 2017
Cons:
Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience7.6 Good
May 2017
Pros:
it was a nearly new unit!Cons:
Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.9.2 Wonderful
Apr. 2017
Pros:
Fast service at the start and return.Cons:
Inside of the windshield could've been cleaner.10.0 Wonderful
Apr. 2017
Pros:
The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!4.0 Mediocre
Apr. 2017
Cons:
Had trouble with headlightsOne location in Pensacola
One location in Pensacola
One location in Pensacola
Locations in Pensacola
2430 Airport Blvd
+1 844 370 3976
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One location in Pensacola
Locations in Pensacola
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