Cons: In all rentals I've done in the past, there has been no charge for spouse to be included as a driver. Clerk was not friendly, and was not helpful -- seemed to just want to finish the transaction.
19 Oct 2016
Pros: I liked the vehicle we rented. It was comfortable, rode well and was good on gas.
16 Dec 2016
Pros: Cheap upgrade
Cons: Add on at the door more than doubled my online reservation.
2 Mar 2017
Pros: The veh. was very nice. The roominess, the gas mileage, the Sirius radio, the comfortable leather seats, the acceleration. Overall awesome veh. for an awesome price. Thanks
Cons: Does not apply
6 Apr 2017
Pros: Great customer service
14 Jan 2017
Nice Ladies and great price
Pros: Overall, great experience. Car was a new model, clean and great on gas.
21 Jun 2017
Cons: Customer service upon pick up was horrible. Customer
Service agents were rude and unhelpful. Both at the airport and at the 5500 Pensacola office.
29 Nov 2015
Pros: Although a Dodge Caravan was reserved, I was given a Toyota Sienna...boy, was I lucky. The Sienna performed great.
The agents were friendly, knowledgeable and efficient.
Cons: I have no complaints.
22 Feb 2016
Cons: The car I asked for and reserved was a full size car and when I got there they told me all they had was a spark.. U could of told me you didn't have a full size car
5 Apr 2016
Cons: I made a reservation through KAYAK for a car rental, and when I arrived in Pensacola, I had to take a cab to an offsite Hertz location (15 dollars) and the counter girl told me I had to bring it there the next morning before they opened and get a taxicab back to the airport to catch my 7:15 am flight. Then I got got charged $42.50 which was more that my reservation amount. This was NOT a good experience.
Cons: Waiting for a car that was reserved but not ready. When ready it had some damage that had to be noted in the inspection sheet. Inspection sheet did not get copied well on my copy.
23 Nov 2015
Great for the price.
Pros: Once I had the car it ran fine and the trip was innexpensive.
Cons: It did take me a while to wait in line at the airport and the cars dashboard was not very clean. When I arrived at mdestination the clerk was not very friendly, however I didn't have to talk to her much so that was fine.
30 Jan 2016
Car was clean and in good maintena.
Pros: The car was clean and drove well.
Cons: Focus tranny is quirky in low gears.
7 Mar 2016
Cons: I picked up my reservation early and told the attendant that I would still return it within 24 hours from the time of pick up. She acknowledged she understood and made adjustments to the reservation. When I returned the car they charged me for the additional hours from the original reservation time even though I returned it within 24 hours.
12 Apr 2016
Pros: They offered me an upgrade that they thought I would like.
Cons: It was way more money than I planned on spending, but I took it anyway.
16 Apr 2016
Cons: Failed to meet expectations and do as they say
6 Jul 2016
Pros: Friendly and helpful!
Cons: Couldn't drop it at a closer location.
6 Jul 2016
Drop off only
Pros: There were no issues with returning the car to the Pensacola Airport.
Pros: The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
21 Apr 2017
Pros: Fast service at the start and return.
Cons: Inside of the windshield could've been cleaner.
8 Jul 2016
Pros: controls -- easy to understand
Cons: Size of Car -- size of tank
26 Nov 2016
Pros: all of it
6 Jan 2017
Cons: Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
9 Jan 2017
Return was easy
Pros: Returning the car was very easy.
15 Feb 2017
Pros: I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
27 Feb 2017
Cons: Asked for an SUV and place did not have one.... Bummer
26 Mar 2017
car phone charger
Cons: The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
Cons: Smelled like an ash tray
I was not warned when renting from Kayak that there would be a relocation fee because I was going one way and the overall rental cost me 250.00 instead of the $65.00 I was quoted on Kayak, but I had no other choice. I am in the military and had to meet up with my unit ASAP.
3 Jun 2016
Pros: From the pick up to the drop off was very great and the car was very comfortable and good in gas
27 Jun 2016
Pros: I was able to drop the vehicle off at the airport, but didn't realize it was to be dropped off at Avis, as I was looking for the Payless sign
20 Jul 2016
Cons: I had to wait 30-45 minutes before the car was ready for pickup.
13 Nov 2016
Cons: In Pensacola, I was there twice and there was not person at the counter to help me. I went to the other counter which was very busy. I ended up calling the Payless number to make sure All was taken car of. They said they would send a receipt but never did.
Other than that, it was easy and affordable!
10 Apr 2017
Pros: Staff was very courteous, and the car was clean and well kept.
11 Apr 2017
Pros: Car was clean and ready to go
Cons: Definitely an effort to upsell at the desk and ended up costing about $50 more than quoted for some reason, but very friendly and quick.
21 Apr 2017
Just what I needed!!!
Pros: Seamless pick up and drop off. Staff courteous, polite, and professional. I will definitely use them and again and would recommend to close friends. Well done Team Payless.
Kurt B Duncan
24 Jun 2017
Couldn't be happier
Pros: Everything went smooth from start to finish.
Cons: Was not told this location was not at the airport
29 Nov 2016
Not if you're in a rush...
Pros: Location was close to my house. Truck division is outstanding.
Cons: First time user for passenger/light-duty division . Made online reservation. While the large number of "salesmen" were rushing around, I still waited 30+ minutes to finally get off the lot. So much for the convenience of being close to the house. Too much scripted protocol and red tape. IMO, the suit-coat's and bow-tie's are overkill. The best customer service doesn't require shiny shoes or posh attire. It's about well-timed service and understanding the needs of the consumer. I'll stick with less professional, casual, "real" people of the lesser rental brands at the Airport.
6 Dec 2016
Cons: I selected pns as pickup location in kayak but system reserved the pickup location in town. Therefore, I never picked up the car. I would like a full refund from kayak. Tried to call to cancel the car but the enterprise location didn't answer the phone
18 Jul 2017
Pros: Staff and vehicle were great.
Cons: I thought I was reserving at the Pensacola Airport location but apparently didn't look closely enough because it wasn't. The airport provided me with a vehicle for an additional $200, almost doubling what I was expecting to pay. I'm not sure that was an Enterprise issue though, since I reserved through Kayak.
19 Apr 2017
Rental not at airport
Pros: It was cheaper then renting at the airport. Maybe I missed something but when I got to the counter at the airport. I was at the wrong place. A cab ride and $15 with tip put me at the right Enterprise.
Cons: I was at the wrong place. A cab ride and $15 with tip, put me at the right Enterprise. I was told I could drop it off at the airport I'm waiting to see if a charge shows up for that.
6 Dec 2016
Cons: Guy conned me told me 228.03 was a deposit that would be refunded in 1to 3 days. I'm told now it was extra insurance what bullshit. I paid priceline I would not have spent another dime on that rental CON refund my money NOW!!
4 Jul 2016
Pros: They upgraded my car and made pick up and drop off easy
Cons: The trip was expensive. I've paid a third of what I did for the same length of time.
17 Oct 2016
Pros: Great people behind the counter and at the return lane. All were very friendly.
20 Feb 2017
Pros: Everything was perfect
14 Mar 2017
Pros: The staff was friendly and very helpful.-easy process from start to finish.
Cons: 25 minutes to prepare the car when I had made the reservation weeks before.
29 Apr 2017
Pros: Nice Car
Cons: Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental car
2 Jun 2017
Nice car, clean, good price.
Pros: Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.
Cons: One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.
23 Jun 2017
Cons: I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
20 Jul 2017
Cons: Had to walk inside airport terminal to complete dropoff
9 Mar 2016
Pros: Always have excellent service and quality at Avis on Davis Hwy, I rent often, and am please with the cars, care and responsible customer service. Thank you, Cindy
Cons: I thought the car was uncomfortable. The head-rest at the top of the seat, would love to not have that. At my height, I took a pillow and put it behind my shoulders to keep my head from that. Other than that, great car, good gas mileage. Also would appreciate having more Avis discounts, I go at least 2 days every three months, and twice a year, I rent for a whole week. It would be nice if you could look back at my previous record and see how many years I have used Avis. Being a senior on a fixed income, it would be great to get discounts. Regards, Cindy
10 May 2016
Didn't like the experience of driving a Ford Fusio
Cons: The music system for this car was terrible.
8 Dec 2016
Pros: Very efficient service fast pick. Great car
20 Oct 2017
Y’all kids want some candy ?
Pros: The price of the vehicle was great.
Cons: The vehicle itself was a commercial van. Not cool dudes. I got their lowest price by having the vehicle assigned to me at the counter. Turned out to be a commercial van. Luckily I had candy to hand out to the local children
Cons: I canceled after reading many negative reviews about their terrible customer service and went with a different company.
20 Jan 2016
Pros: The vehicle was comfy and fairly easy to navigate for pickup.
Cons: The customer service desk while checking in was not as customer friendly I would have liked. The questioning was a little invasive for a 4 day car rental. I'm sure it's procedure but the approach could use some grooming.
11 Jul 2016
Cons: The ability to drop it off at a different location than what I picked it up Pat with no charge extra
19 Oct 2016
Pros: Not applicable.
Cons: I reserved my car through Kayak. When I got to the rental counter at the airport, the agent told me there were no cars available! I had even called Dollar a couple of hours earlier to see if I could pick the car up at 11:45 instead of 1:00 which was stated on my reservation. She said "no problem!"
The agent said this happens all the time when the reservation is made through a third party like Kayak.
19 Dec 2016
Pros: Service was great, associate at the counter was very nice, professional and helpful. Car was nice and clean as well.
19 Apr 2017
Cons: Reserve it for $126.00 and go pickup the car $244.00 oh this add on and this charge. Not even counting insurance. Check it out before reserve though kayak
5 Sep 2017
Pros: Customer service inside the airport was amazing!
Cons: Because of how awful the customer service was via the 800 number I chose to go with a different company. There was no local person to talk to, and the 800 number representative was not helpful and extremely frustrating to talk to.
26 Sep 2017
Bald tires and rain
Cons: The rental had bald tires to the point of dangerous when it rained
26 Nov 2017
Pros: Excellent customer service in PNS.
Cons: Car had minor body issues - multiple scratches, windshield pits, door dents & air-dam damage. There was no attendant in the car area, so had to note the damage & return to the rental counter to report the condition of the car.
Also, the driver side windshield wiper very much needed to be replaced. Windshield needed cleaning on the inside.
Cons: Reserved minivan to drive family around for my husband's funeral. Waited 10-15 minutes in line to be told, "we don't have a car for your reservation, try Enterprise". No apology, no nothing. Will never reserve from Thrifty again.
14 Feb 2017
Pros: Easy to set up the rental online. Decided to upgade. No problem there either.
Cons: Had a slight problem on the return. The gentleman at the return booth didn't quite check me out correctly. Charged me for gas when the tank was full. This was quickly corrected inside at the main counter with no problem.
Cons: Usually when the rental company states that they are off airport, there is a statement that there is no shuttle to their location if that's the case. Well, this rental company is so far away from the airport that it would have cost me $40 to get there by taxi. No shuttle. And when I called, they said they "could" return me to the airport when I brought the car back. I doubt that would have happened. So, from now on, I will only reserve cars from companies that are co-located at the airport or that explicitly state they have a shuttle. Lesson learned for me. I ended up renting from a company co-located at the airport, by the way. It cost me an extra $30 from my ACE rental but I saved the round trip taxi fare and the time. I had to provide ratings, by the way, in order to have my review published. I never went to ACE.