Prescott Car Rentals

Cons: The woman working was slower than molasses. There was 1 person in front of me that she was helping and it literally took her 40 mins to get him his reservation taken care of. Almost as long for me. Took 25 mins to check my car back in and there was no one else to deal with. Not even a phone call to answer.

TWO HOURS TO PICK UP AN ONLINE RENTAL?

Pros: The car was nice, and compact enough to park easily in some tiny parking spots.

Cons: Rental was reserved online. When we showed up to pick up the rental, only a VW Bug was available (not acceptable!). Hertz also wanted to charge (in addition to the $31.00 taxes and fees quoted online) another $100 or more. While we were trying to resolve the issue, another customer returned a car, which we later observed was in the class we requested, but it was NEVER offered to us. Even after driving home, picking up additional paperwork showing a complete breakdown of charges, and driving back, the original quote (which had already been charged) was STILL disputed by the manager of the location, even though it was OBVIOUS that the error was an input error on THEIR PART! Rented a car from Budget two weeks earlier with absolutely no hassle. HUGE difference! Will DEFINITELY rent from Budget and avoid Hertz in the future.

For a midsize car, the car seemed small and not ve

Pros: Efficiency in renting car and returning it Being able to return to Phoenix without a drop off fee!! Much appreciated.

Cons: car wasn't comfortable; pressure to take Hertz's insurance and mentioned of drive by shootings in Phoenix to scare us into taking the insurance didn't sit well with us