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One location in San Bruno
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10.0 Wonderful
May 2021
Pros:
Pick up and drop off were super easy. Great car!Cons:
It would have been nice to pick up my car when I first landed, but it was 12:30 am so they were closed. HAd to come back in the morning to get my car.10.0 Wonderful
Nov. 2020
Pros:
Great attention. Car was neat. Quick pick up and return10.0 Wonderful
Sep. 2020
Pros:
The drop off was great, loved that you end up on the top floor where the people mover is located. Very personable and helpful agent checked me in.Cons:
Going over information about traveling tolls- didnt' even realize there was a fact sheet in the rental agreement folder.9.2 Wonderful
Sep. 2020
Cons:
Crumbs on right front seat.8.8 Very good
Jul. 2020
Pros:
drop off super easy and efficientCons:
check in process5.6 Fair
Jun. 2020
Pros:
I was offered an upgrade, which I accepted. Unfortunately, the upgrade changed my drop off location. My original reservation was cancelled. It cost me $140 extra for the very same vehicle.Cons:
When I dropped off the vehicle, there was a long line. The employee took my keys and said he would mail a receipt. I still have not received one.2 locations in San Bruno
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10.0 Wonderful
Apr. 2021
Cons:
First car's media center wasnt working so they switched us to a comparable car.10.0 Wonderful
Dec. 2020
Pros:
The staff was excellent, extra efficient and professional. The cars they have in their fleet are top notch. Ill be sticking with Enterprise in the future.Cons:
Nothing10.0 Wonderful
Dec. 2020
Cons:
Excellent experience10.0 Wonderful
Oct. 2020
Pros:
The set up was very accessible and Covid-friendly, and there was no line. When we needed to extend our rental agreement, the price was very affordable.7.6 Good
Aug. 2020
Pros:
Pick-up went perfect, everyone super friendly and helpful, got in and out quickly.Cons:
Airport drop-off at ACV was unclear how to leave vehicle after hours. 11am and nobody was there to receive the vehicle after Eureka office told me I could leave it there. There was a key drop where I left it, noted date/time/mileage, but beyond that it wasn't clear if it was OK to leave it.4.8 Mediocre
Jun. 2020
Pros:
Efficient process for pick-up.Cons:
Car stank of cigarette smoke at pick-up, a deep cleaning would have been nice. Guy was a bit cold and rude about wanting me to put a mask on. On check-in, I identified a few scratches on the car and the guy confined they were in the system. On check out, the same guy said those scratches weren’t in the system and made me fill out reports. Got the impression I was being taken for a ride.2 locations in San Bruno
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7.2 Good
May 2017
Pros:
Car was fine. Wish it had a cd player for books on CD. Otherwise it was the right car for my tripCons:
The San Bruno office feels like a fly-by-night store front operation. I waited 25 minutes to get my car and the agent at the desk kept saying 5 minutes. She was listening to a conference call training while I waited. I learned about how Hertz wants to handle car damage challenges from clients. Fascinating. No magazines or water. The walls are dirty too. When I dropped off the car nobody was in the office. I banged on the door that led to their garage. Eventually a guy came out and took my car keys. No receipt. He had me write down my email. It felt very unprofessional.8.8 Very good
Apr. 2017
Pros:
Online reservation process was easy: once we were helped the process of picking up car was simple and liked the car.Cons:
Had to wait in line for quite awhile when picking up car. Only two agents available. When it was finally our turn though, the agent was very helpful and professional.8.4 Very good
Apr. 2017
Pros:
Transportation back to terminal was convenient and wiickCons:
Finding the rental car facility-signage not very clear5.6 Fair
Mar. 2017
Cons:
My husband booked my car in advance online. When I arrived at the pickup at SFO, the agent took three times as long as the agents around her. In addition, she claimed the cost was going to be $170+ when we booked for a rate of $70. I brought this to her attention, but she claimed fees and taxes brought the cost up. She also said the car had to be returned that day by 6:00. We later discovered we could not return the car that day and that we would only be charged $90. Totally unnecessary worry thanks to an impatient and incorrect agent.6.0 Okay
Mar. 2017
Pros:
the car was clean and the price was decentCons:
the customer service, particularly at check in, was sadly lacking. I was in line for an agent when an employee told several of us to step out of line to use the kiosks. Since I had a reservation, I assumed this would be an automated process, so it made sense. But no, it was just a video conference line to other agents, who did not answer. So, we stood at the kiosks for 20 minutes, waiting while the people who had stayed in line got served. Not one of us at the kiosk even got a response. Finally, we went back into line- the back of the line- which by now was considerably longer. An agent spent a further 20 minutes fooling with the kiosks, instead of getting behind a desk to help the now stacked up customers. when we got to the desk- it took an inordinate amount of time, especially given that I had a reservation. I wanted to add a driver. The agent told us that the second driver would have to sign up at the exit gate (not true) - no one said anything about tolls, so when we crossed the bay bridge we were left wondering if we should pay cash, or the rental car would be charged.... directions to the car in the garage were abysmal- which I know sounds petty, but when your 71/2 months pregnant and schlepping luggage just makes a poor impression worse. returning it was easy enough, we'll see what happens with tolls. It was nothing catastrophic, but overall, it just left a bad enough taste that i'll try another agency for my next trip.10.0 Wonderful
Mar. 2017
Pros:
Night and day customer service. Great drop-off experience.One location in San Bruno
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2.0 Poor
Sep. 2018
Cons:
I’m local to the area, and without a round trip airline ticket, they would not let me rent a vehicle with my debit card.4.8 Mediocre
Aug. 2017
Cons:
Was hard to see in the dark garage, but once you got into the sunlight you could see a few dents, and also how dirty the car was. Then, a few miles in the car started saying it was overdue for an oil change, that makes me wonder how well they check these cars over when it's already OVERdue! Not too thrilled about it.8.0 Very good
Aug. 2016
Pros:
good serviceCons:
had to pay more than was quoted10.0 Wonderful
Aug. 2016
Pros:
quick and easy getting a vehicle ( important when its 3am and you've got 3 kids under 5 with you.)10.0 Wonderful
May 2016
Pros:
Great car, great serviceCons:
Nothing8.0 Very good
Apr. 2016
Cons:
So absurd to have to give a printed voucher to national when they have the reservation in their it system And they don't want to print it for you Ladies at the pick up asked for it but the guy at the return was more flexibleOne location in San Bruno
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8.0 Very good
Nov. 2022
8.0 Very good
Nov. 2022
10.0 Wonderful
Oct. 2022
6.0 Okay
Oct. 2022
10.0 Wonderful
Oct. 2022
2.0 Poor
Sep. 2022
One location in San Bruno
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2.0 Poor
Dec. 2019
Pros:
NothingCons:
To tell me that the time i was booking the car it the place will be closed!!!!10.0 Wonderful
Aug. 2016
Pros:
The rental agent was friendly and the service was prompt. I was provided with the car that I requested and was even offered an upgrade at no additional cost.One location in San Bruno
One location in San Bruno
One location in San Bruno
One location in San Bruno
One location in San Bruno
Most popular car type | Full-size |
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