Book Hertz car rentals in San Bruno

Reviews for Hertz in San Bruno

Recent reviews

Traveler rating

Wonderful

6

Very good

2

Good

2

Okay

5

Fair

2

Mediocre

0

Poor

10

4.0

Friendly and polite staff for the car pick-up and drop-off. The experience at the counter could have gone better. There was a mismatch between my priceline voucher (obtained through a kayak search) and what the person at the desk had in the computer. This resulted in several iterations of being proposed higher rental prices and being told I had to pay tax (although the voucher had tax payed on it). No car was available in the category I chose, so I was offered an "upgrade" at an additional cost. This is the first time this happens, as most o the time companies offer it for free, as it's not the client's fault for the company running out of reserved cars in a category. I ended up choosing a lower class car, luckily for free (the only thing that was for free in the negotiations at the cash desk). This is an unacceptable experience at the counter, as clearly something went wrong (or did not work at all) with the data transfer between the online platform and the rental company.Reviewed 24 Oct. 2022

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6.0

The process of picking up/dropping off was easy and it was a great experience. The only issue there was, were damages to the vehicle that were not tagged when I picked up the vehicle. I am still waiting to hear back from hertz on the damage report that was made.Reviewed 23 Nov. 2021

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6.0

Car reeked of stale cigarettes. My head hurt and I had to drive with windows open the entire time. Worst car ever!Reviewed 20 Oct. 2021

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8.0

Pros:Pick-up staff very friendly and helpful. Drop-off location was closed, did not encounter anyone.Cons:I am sensitive to scents, I needed to completely open up the vehicle for several minutes before even getting into it. Surely there are cleaners that are "clean" and scented products/perfumes do not need to be used. Healthier for all.Reviewed 22 Mar. 2021

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2.0

Cons:There was nobody at the office to drop off and check the car. So not sure if I’ll be charged extra.Reviewed 22 Jan. 2021

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7.2

Car was finePros:Car was fine. Wish it had a cd player for books on CD. Otherwise it was the right car for my tripCons:The San Bruno office feels like a fly-by-night store front operation. I waited 25 minutes to get my car and the agent at the desk kept saying 5 minutes. She was listening to a conference call training while I waited. I learned about how Hertz wants to handle car damage challenges from clients. Fascinating. No magazines or water. The walls are dirty too. When I dropped off the car nobody was in the office. I banged on the door that led to their garage. Eventually a guy came out and took my car keys. No receipt. He had me write down my email. It felt very unprofessional.Reviewed 16 May 2017

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8.8

Car in SFOPros:Online reservation process was easy: once we were helped the process of picking up car was simple and liked the car.Cons:Had to wait in line for quite awhile when picking up car. Only two agents available. When it was finally our turn though, the agent was very helpful and professional.Reviewed 13 Apr. 2017

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8.4

Pros:Transportation back to terminal was convenient and wiickCons:Finding the rental car facility-signage not very clearReviewed 6 Apr. 2017

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5.6

Incorrect informationCons:My husband booked my car in advance online. When I arrived at the pickup at SFO, the agent took three times as long as the agents around her. In addition, she claimed the cost was going to be $170+ when we booked for a rate of $70. I brought this to her attention, but she claimed fees and taxes brought the cost up. She also said the car had to be returned that day by 6:00. We later discovered we could not return the car that day and that we would only be charged $90. Totally unnecessary worry thanks to an impatient and incorrect agent.Reviewed 27 Mar. 2017

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6.0

the car was fine, the rental experience was less tPros:the car was clean and the price was decentCons:the customer service, particularly at check in, was sadly lacking. I was in line for an agent when an employee told several of us to step out of line to use the kiosks. Since I had a reservation, I assumed this would be an automated process, so it made sense. But no, it was just a video conference line to other agents, who did not answer. So, we stood at the kiosks for 20 minutes, waiting while the people who had stayed in line got served. Not one of us at the kiosk even got a response. Finally, we went back into line- the back of the line- which by now was considerably longer. An agent spent a further 20 minutes fooling with the kiosks, instead of getting behind a desk to help the now stacked up customers. when we got to the desk- it took an inordinate amount of time, especially given that I had a reservation. I wanted to add a driver. The agent told us that the second driver would have to sign up at the exit gate (not true) - no one said anything about tolls, so when we crossed the bay bridge we were left wondering if we should pay cash, or the rental car would be charged.... directions to the car in the garage were abysmal- which I know sounds petty, but when your 71/2 months pregnant and schlepping luggage just makes a poor impression worse. returning it was easy enough, we'll see what happens with tolls. It was nothing catastrophic, but overall, it just left a bad enough taste that i'll try another agency for my next trip.Reviewed 20 Mar. 2017

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10.0

Great drop-off experiencePros:Night and day customer service. Great drop-off experience.Reviewed 20 Mar. 2017

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8.0

Hertz rental San FrancisoPros:Easy pick up and drop off. WeCons:The car smelled like marijuana and the low tire pressure light was on for the entire rental. Tire pressure was okReviewed 17 Mar. 2017

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• 7.4 /10Enterprise Rent-A-Car Car Rentals at San Bruno

• What is the most popular rental car from Hertz in San Bruno?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in San Bruno.

• How many car rental locations does Hertz have in San Bruno?

  Hertz has 1 rental location in San Bruno. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes