Book Hertz car rentals in San Bruno

Reviews for Hertz in San Bruno

Recent reviews

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Wonderful

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10.0

Staff was friendly, helpful and accommodating.Reviewed 21 Jul. 2021

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7.2

Car was finePros:Car was fine. Wish it had a cd player for books on CD. Otherwise it was the right car for my tripCons:The San Bruno office feels like a fly-by-night store front operation. I waited 25 minutes to get my car and the agent at the desk kept saying 5 minutes. She was listening to a conference call training while I waited. I learned about how Hertz wants to handle car damage challenges from clients. Fascinating. No magazines or water. The walls are dirty too. When I dropped off the car nobody was in the office. I banged on the door that led to their garage. Eventually a guy came out and took my car keys. No receipt. He had me write down my email. It felt very unprofessional.Reviewed 16 May 2017

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8.8

Car in SFOPros:Online reservation process was easy: once we were helped the process of picking up car was simple and liked the car.Cons:Had to wait in line for quite awhile when picking up car. Only two agents available. When it was finally our turn though, the agent was very helpful and professional.Reviewed 13 Apr. 2017

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8.4

Pros:Transportation back to terminal was convenient and wiickCons:Finding the rental car facility-signage not very clearReviewed 6 Apr. 2017

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5.6

Incorrect informationCons:My husband booked my car in advance online. When I arrived at the pickup at SFO, the agent took three times as long as the agents around her. In addition, she claimed the cost was going to be $170+ when we booked for a rate of $70. I brought this to her attention, but she claimed fees and taxes brought the cost up. She also said the car had to be returned that day by 6:00. We later discovered we could not return the car that day and that we would only be charged $90. Totally unnecessary worry thanks to an impatient and incorrect agent.Reviewed 27 Mar. 2017

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6.0

the car was fine, the rental experience was less tPros:the car was clean and the price was decentCons:the customer service, particularly at check in, was sadly lacking. I was in line for an agent when an employee told several of us to step out of line to use the kiosks. Since I had a reservation, I assumed this would be an automated process, so it made sense. But no, it was just a video conference line to other agents, who did not answer. So, we stood at the kiosks for 20 minutes, waiting while the people who had stayed in line got served. Not one of us at the kiosk even got a response. Finally, we went back into line- the back of the line- which by now was considerably longer. An agent spent a further 20 minutes fooling with the kiosks, instead of getting behind a desk to help the now stacked up customers. when we got to the desk- it took an inordinate amount of time, especially given that I had a reservation. I wanted to add a driver. The agent told us that the second driver would have to sign up at the exit gate (not true) - no one said anything about tolls, so when we crossed the bay bridge we were left wondering if we should pay cash, or the rental car would be charged.... directions to the car in the garage were abysmal- which I know sounds petty, but when your 71/2 months pregnant and schlepping luggage just makes a poor impression worse. returning it was easy enough, we'll see what happens with tolls. It was nothing catastrophic, but overall, it just left a bad enough taste that i'll try another agency for my next trip.Reviewed 20 Mar. 2017

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10.0

Great drop-off experiencePros:Night and day customer service. Great drop-off experience.Reviewed 20 Mar. 2017

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8.0

Hertz rental San FrancisoPros:Easy pick up and drop off. WeCons:The car smelled like marijuana and the low tire pressure light was on for the entire rental. Tire pressure was okReviewed 17 Mar. 2017

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2.0

Pros:The car.Cons:The staff of SFO hertz led by the leader of the worst, the supervisor (name tag not worn) Shirley. I can imagine why she wouldn't wear a name tag because it makes it easier to identify her. She was dismissive, rude, condescending and unhelpful. Which is why her staff was busier taking to themselves than helping people. And when they do help people, they're a lot like Shirley. Bad. Very bad.Reviewed 16 Mar. 2017

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2.0

Stranded at 1 a.m.Pros:I didn't appreciate the Hertz company policy that allows you to reserve a car with a debit card only to be denied that car when you arrive with that card, a pre-paid credit card, and plenty of cash. The Hertz company should not allow you to reserve a vehicle with a formore of payment they won't accept. I am very displeased and will ensure that none of my family or friends will ever use this rental company. I will do everything in my power to vilify them to the fullest extent.Cons:Customer service was laughable, how can you have an office full of people at 1 in the morning when your only job is to look up a name, accept payment and tell them "the keys are in it, just go pick one." Ridiculous.Reviewed 11 Mar. 2017

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5.6

too long on waiting times for pickupCons:Waiting in line at SFO for 5 minutes until on of the Hertz employees finally told us we were on the wrong floor. Waiting in lines 35 minutes to exit the garage [SFO].Reviewed 9 Mar. 2017

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8.0

Pros:Overall nice vehicleCons:The facility to drop off at Mather Field office is only open 12:30 to 4:30 Your website fails to mention there is someone to take the key(s) and drop off the vehicle. I waited till 11:30. I could have dropped off several hours earlier. Still convenient and I'll know better later, but the frustration level can be high. NOTE I called and got someone from India and repeated the same as I read off your website. Knew I was going nowhere fast.Reviewed 4 Mar. 2017

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• 6.6 /10Enterprise Car Rentals at San Bruno

• Has the Hertz rental car policy in San Bruno changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in San Bruno?

  Intermediate (Kia Sportage or similar) is the most frequently booked rental car type from Hertz in San Bruno.

• How many car rental locations does Hertz have in San Bruno?

  Hertz has 1 rental location in San Bruno. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes