Sevilla Car Rentals

Worst car rental ever

Pros: Nothing.

Cons: 1. They would not rent the car to us even though we had a valid drivers license, passport and credit card. 2. Did not have said car available. 3. Pretencious and unhelpful staff.

Process Was a Nightmare

Pros: The car was clean.

Cons: The pickup process was absolutely terrible. There was a price discrepancy that made the transaction 3 times more than our reservation. I called customer service and they were woefully unhelpful. Their solution was to "speak to a manager." The car was not what I requested. The "add insurance" link on the website seemed to be broken.

Couldn't care less

Pros: Car ran well, clean inside.

Cons: No customer service whatsoever. I don't want to sound like a spoiled American traveler but some guidance would have been nice. This was a Dollar RAC rental, but we had to search in all of the rental booths and counters until we spotted the tiny DOLLAR sign behind the Hertz desk. We rented a GPS which kept dying mid-trip, leaving us to try to revive it to get to our destination. We eventually had to actvate the data on my cell phone at $25/100MB to complete the journey. We planned for a 1-way rental to Granada, but weren't told that where to drop the car, or that it was in a hotel parking lot, or that it would be closed with only a key drop. We weren't even given an address. All said, Dollar and Hertz could have done much better.

Pros: The actual car was fine.

Cons: Pick up: was difficult to find the rental lot and there were zero signs in the train station. Then the person tried to sell me super hard on insurance even though I had already bought it online. Finally, drop off was unacceptable. We drove around for over an hour trying to find the place and it didn't exist in the gps we bought from them! We're in a foreign country and couldn't use our phones either.

Cons: was not flexible with identification documents.