Pros: Easy and fast return in San Jose. Brought the car a day earlier and was promptly discounted
7 Mar 2016
Pros: My car was reserved by a family member who chose an economy car. When the attendant saw that I had my elderly mother with me he upgraded us to a mid sized car so that she would be more comfortable. He did this at no extra charge. Very friendly fast service. Car was great.
30 Mar 2016
Pros: Awesome deal I couldn't get a better deal somewhere else
30 Jan 2017
Pros: When I came for dropoff at the airport with tons of luggage, they offered to drive me to the terminal, which was really really helpful.
23 Aug 2017
Alamo - always fast and easy
Pros: Fast, easy & Friendly. Regardless of location.
15 Oct 2015
Pros: Renting the car was easy, it was clean and affordable compared to other agencies.
18 Nov 2015
Cons: When I showed up, Alamo indicated that it would have been better if their insurance rather than the Allianz offered via Kayak had been used ... if that is the case, then Kayak should indicate such.
6 Dec 2015
Pros: Everything is good and smooth. Much better than the hertz at sfo.
Cons: Alamo is not operated 24hrs. Beside this minor thing, everything is excellent. Don't let other "premium brands" trick you, this Alamo is very good.
14 Dec 2015
Pros: I actually didn't have any incident, so I can't really tell how it would go if there were any.
14 Dec 2015
I got a great deal to begin with and ended up upgr
Got a mini SUV for the reservation of an intermedi
Pros: Easy and quick process to get the car from SJC airport, the whole process took less than 10 minutes, including no waiting lines, and taking the elevator up to the 5th floor.
No one pressured me to purchase insurance, I was really surprised.
Cons: I reserved an intermediate SUV, Jeep cherokee or similar, however, the only thing available was Jeep Compass, which is one size down from the Cherokee and is called compact SUV or mini SUV, and the trunk is much smaller, so we had to put things on the back seat. This made one of the two guys sitting in the back uncomfortable.
24 Apr 2016
Pros: the car , the time to get the car
Cons: price of surrens
26 Jun 2016
Good car but so many insurances??
Pros: Car was great
Cons: Car rectal agent trying to force insurance cover. Hate it.... My credit card has comprehensive insurance included. Agent then reverts to saying that it is law to take extra insurance and I need to give him a certificate showing I have my own insurance.... These agents are trying to strong arm the consumers to make commissions
18 Aug 2016
Middle of the road rental
Pros: The drop off was quick and easy.
The person at the counter was pleasant and did not try to push the "extras" on me when I didn't express interest (insurance and pre-paid gas)
Cons: The check in process took longer than it should have... about 30 minutes with only 1 person ahead of me in line and 2 rental agents.
Also had to wait an extra 10 minutes for the car to be washed... it should have been ready since I reserved it several days in advance.
The car was only marginally clean... there were stains on the seats and carpet and lots of scuffs, dings and marks on the exterior. Doesn't look like they take care of their vehicles very well.
13 Sep 2016
It just sucked
Cons: More interested in making money and not about customers
16 Jan 2017
Pros: I ended up not renting from Fox as they have mislead me. Apparently even though my reservation was confirmed, they didn't have vehicles available and they offered me to be "wait listed"
3 Feb 2017
Pros: Good price. Excellent staff and customer service
Cons: Vehicles have very very high mileage.
2 Mar 2017
Horrible customer service.
Pros: Rental price was good and they were able to help me get a rental fast.
Cons: Horrible service. Didn't tell me that their location in Vegas is NOT located at the airport, even though that's where we told him we were going.
When we arrived, they tried to charge me for damage that was already on the vehicle. Luckily I had the ldw. They forced me to fill out a bunch of paperwork, took a bunch of my time, and then she finally told me we were done and could leave. When I asked for a shuttle, they told me it's best to just get my own lyft or uber. Already fed up with their service, I figured that was a gops idea. We sat outside the locations for 15 min as we waited for our uber. it finally gets there and we leave. Right when we get to our hotel, 15 min later(so now 30 min since I left) they call me and tell me I forgot to leave them the key.
Now, I'm in Vegas for a vacation. Spent a lot of money to be out here already. And they're now asking me to spend even more money and time to go all the way back and drop them off a key that they should've asked me for the second I got there. I told them there was no way I could get back to drop them off the key that night because I was already running late for a club we spent over 500$ to be at.
I tried to reason with them, and told them I could either leave it at the front desk so they could get it from my hotel, or they could wait till tomorrow morning so I could take it to them. They decided to respond with threats.
They told me that it doesn't work like that. It was my fault that I took the key. It's not their problem that I spent all this money. And finally, that if I didn't bring them the key back right away, they were going to assess me a 250$ fee to get make a new key. Mind you, I had full coverage insurance on the vehicle from the very beginning anyways. But besides that, they didn't know I actually worked at a rental car dealership before. I personally know that it is the lot attendants responsibility to take the key from the drivers. There is no way in hell they were going to be able to charge me for the key, especially since they had already closed my agreement.
How could a company act like this? Customer service should always be your main priority, especially when you're vehicles and policy's are the worst in the business. If they're willing to lie to me, after my contracts closed, imagine all the lies they tell you to get you to open one?
I would never recommend this company to anyone unless you want to deal with pricks who are young to bully and abuse their customers.
2 Jun 2017
Mediocre. A bit slow. Car not ready for pick up
Pros: I got the van I needed for my purposes. The staff was accommodating
Cons: The process to pick up the car took about an hour and a half. The staff was accommodating but slow. The vehicle I booked was not cleaned yet even 1 hour after my scheduled time. They tried to offer me another car but luckily I didn't need the van I wanted to be clean. I just needed a van wth the seats down to transport a bike. The van worked well but the experience was a bit too slow for me.
8 Jul 2017
Poor Customer Experience
Cons: Customer Representative was too rude at the SJC airport counter and was only bent on selling insurance and questioned my Credit Card credentials.
Had to decline and go for another rental
Cons: The deal was for a compact car or better. I don't believe that there was ever an intention to upgrade. A compact car was what we got. That being said, it was a nice car
2 Aug 2016
Pros: Great car friendly staff!!!
Cons: Long line for pick up
11 Jul 2017
Only problem was...
Cons: The only problem was that they did not honor the insurance policy I purchased via Kayak.
2 Aug 2017
Bad customer service
Pros: There was one Rep between the Thrifty and Dollar counters at 10am on a Tuesday. So it took 30 minutes of waiting in line to get my car even though there were only 5 people ahead of me. Bad customer service. Very frustrating.
Cons: There was one Rep between the Thrifty and Dollar counters at 10am on a Tuesday. So it took 30 minutes of waiting in line to get my car even though there were only 5 people ahead of me. Bad customer service. Very frustrating.
14 Oct 2015
Loved this deal!
Pros: Perfect car for our Roadtrip up the coast.
15 Nov 2015
Terrible. I will never rent from them again.
Pros: They lied about the care. The promised a good size car. When i got there they tried to give me a much smaller car. I then of coarse has to take an upgrade too a much more expensive car. From $44 to $111. Bait and switch. Crooks. A mazda 2 is not comparable to a Nissan Versa.
Cons: I want a refund for my rental of $60 I was over charges.
16 Nov 2015
The agent was ao bad and sarcastic
Pros: I oike the car very clean and good engine
Cons: The agent was very sarcastic and they push me to buy an insurance that i dknt need it actually they said its obligatory she's indian and was very very bad
20 Nov 2015
Cons: It was terrible,
They double charged me for GPS, which was faulty.
They also over charged me for few miles spent on gas.
Right now, I have 3 different receipts with 3 different charges for only 1 day& 1 car. .
Pros: I loved everything about the experience. I can in for an intermediate SUV, but I was a signed a full size. The price didn't change and the price was excellent. Everyone at the center was friendly and amicable. I was thrown off by the greetings from the employees that weren't even helping me. Those little details make for an excellent experience. The over all rental experience was great and I'll definitely rent with them again.
Cons: There was very little that I didn't like from this experience.
12 Jul 2016
Pros: Van was new. Serice was very good. return was quick.
24 Aug 2016
Great experience overall
Pros: Daily rate was significantly lower than picking up at the airport. Staff was friendly. Got a free upgrade in vehicle type, which was unexpected and fun (we got a FIAT!) Car was clean.
Cons: Ended up not liking the car (not Enterprise's fault). It shifted horribly which made getting a freeways kind of scary. The vehicle only had half a tank in in when we picked it up, not a huge deal, because it meant we had less to put into it upon return. No shuttle service to and from airport was offered, I even asked about it and the answer was "no" but when picking up I saw a shuttle? Just meant when it was time to drop off we had to schedule in extra time to get to the airport on time while we picked up an uber. Lastly, on return day, we were there to drop off at 7:15, they don't open until 7:30 am. There were a handful of employees coming in and out, only one person greeted us. I get that, they weren't open yet. But we needed to get going, so we dropped the keys in the key drop box, and grabbed our uber to the airport. Then that evening (after literally the whole day) I received a call from them to let me know my total charges, and they tried to charge me for an extra day. I clarified with them very easily that I dropped the car off prior to them even opening, and most definitely did not keep it an extra day, and they fixed the issue immediately and I did not incur a charge. But a tad bit concerning nonetheless.
20 Oct 2016
Pros: Pick up and drop off were smooth. No hassle for changing the pick-up and the drop off location. That was very appreciated.
Cons: Car could have been cleaner. Several stains on the driver's seat.
28 Dec 2016
Pros: I liked the car. Drove good and was wonderful on gas.
Cons: I was not told on the phone that I had to have proof of insurance and because of that I missed my appointment. I only picked Enterprise because it was close to my apartment and the price was right. I got a car with only a half of tank of gas so I had to make a stop to fill it up on the way and that also caused me to miss my appointment. I will never rent from Enterprise again even if you offered me free cars for a year.
2 Feb 2017
Rental Car Experience
Pros: I liked the price, and the staff at offsite location were nice.
Cons: I did not like the fact that it wasn't brought to my attention that the rental car was offsite and the airport location did not offer a shuttle to the offsite location. The taxis at the airport wanted an outrageous amount to go to the offsite location which was only a 1 and a half away! We used Uber to pick up the car and a friend picked us up when we dropped off the car and took us to the airport. Had I known the rental car was located off site I would have paid more just for the convenience of picking up the car at the airport.
The cars at the offsite were not very clean on the outside and the cleanliness of the inside of the car was mediocre.
12 Feb 2017
Cons: the rental had to be moved from san jose to redwood city there was no pick up service available
21 Mar 2017
Great Service - Good Price - close enough to airpo
Pros: Service was very friendly. I really liked that they called to make sure we are coming and when I called back to let them know we would be 20 minutes, they were very helpful. Very personable. They had a solution for our return. It gave us the necessary flexibility to return the car.
Even though returning the car and leaving it parked on the street was a little nerve-racking but it all worked out.
Car was exactly what we needed and what was promised. Thank youuuuu
6 Apr 2017
Pros: Very Friendly service a at the San Jose, CA -Kerley Drive office!
27 Oct 2016
Pros: Guys were great, they Upgraded me for a different car , sweet guy
Cons: The fact that I was charged one amount online and then a lower amount when I picked up a car at Hertz.
Another thing is that I requested to be picked up and dropped at San Jose International Airport.
7 Sep 2016
Booked A mini van for Sep longweekend
Cons: I booked the minivan and the money got debited immediately from my account. I had my reservation from 12Pm and reached @ 3:45 PM since the money got deducted assuming the minivan will be available but to our suprise the vehicle I booked was taken by some one who booked the reservation late.
after 10 - 15 mins finally said they had a bigger vehicle Toyota Sienna and told they will give it for an extra 15$ per day since its a deluxe SUV, since we dont had any option, we agreed to pay, after getting the keys we found the passenger side mirror broke down and couldnt stay and its falling down, after telling to them they said we know about it and you wont be covered for any liability, first thing is when they gave the keys they havent told us, but when we found it they said we knew abt it. after some questions their mechanic came and fixed with some glue. we completed the tour by taping the side mirror and with the glue we completed the trip.
When dropping the vehicle they waived all the extra charges(for upgrade) and taxes which I am supposed to pay. I got a better deal but only problem if I booked a car and paid upfront and due to my personal reasons if I want to cancel cannot do it and my money will be gone they wont refund it. why that doesn't apply to rental car agency, the only option given was either to take the toyota sienna or they can refund the money in the account.
Please be sure when taking the reservation.
19 Jan 2017
Cons: Close early and you have to be on time to pick up your car or else you miss it and cannot ask for refune
19 Mar 2017
Overall Good Experience
Pros: The staff were all friendly and accommodating
They honored my booked rate despite losing the reservation
Cons: The car smelled like cigarette smoke
They lost/overbooked my reservation
Didn't explain all of the policies and rules upfront
31 Mar 2017
Incorrect calculation all the time
Cons: They gave me smell like cigarette car I am non smoker.
And always mis calculate about charges even about returning car time. I arrived there almost two gour before and she said We need to charge you for the late returning. I said no its not then, she figured out said oh right you are not late. .....and many more like that
22 Sep 2016
Cons: I was misled about the price of the vehicle as I was checking in. I was charged an extra fee when dropping off.
5 Oct 2016
Pros: Pick-Up and drop off was convenient. I will do it again in the future and tell all my friends and family.
17 Oct 2016
Pros: Low mileage car in good condition
Cons: Front desk too pushy on insurance sales.
Tried to give a lower level car even though midsize was reserved
4 Jan 2017
Debit Card issues
Pros: Car was fine, no problems.
Cons: Website says you can use debit card, but you get there and they refuse to allow you to use a debit card, so you have to use a credit card.
This is misleading and false advertising, and can be extremely inconvenient if you don't happen to have a backup credit card prepared.
2 Feb 2017
Pros: non excessive different drop off locations
Cons: paying full tank even if you don't bring it back empty. it's not clear that if you fill up, that the remainder is not compensated.
Cons: I was heavily overcharged for wanting to take the car for an extra day. The charge for one more day was the same as the charge for the previous 4
12 Jan 2017
issues at first but good later
Pros: i showed up earlier and their system didn't allow them to give me my car few hours earlier and wanted to give me a car with current rate. a gentleman was helpful but overall it took 45 min
29 Sep 2017
San Jose Car Return
Pros: Return was at the airport not off site... Easy to find and the return was quick efficient and painless
19 Nov 2017
Cons: As usual the insurance is much more expensive than the car itself. Also gave me a load of tosh about external excess policies being useless.
28 Jan 2018
Cons: All fine, but see above
16 Nov 2015
BeCareful when you give creadit card online
Cons: I booked a Chevrolet SUV with Thrifty via Kayak for one day. I got a charge from Hertz Rental, the amount is $45, not the same as the car I booked. Someone is stealing my identity. It's not a large amount but I feel unsecure when using Kayak.com. There is no protection, so be careful when you use this site. I will never use Kayak.com again. Bad experience!!!!
29 Mar 2016
Wait and wait and wait
Pros: Eveyrthing was very good, convenient and the car is was very new and good to drive.
Cons: Unfortunately there was an international couple in front of me struggling with the language and the complexities of insurance coverage, and they discussed every fine point for minute on end. There were no other agents available so it was a half hour wait before I got my car (in about 5 min). I think one agent is just not enough, it was not her fault, and also the couple were being justifiably cautious. Please make sure there is backup
3 Apr 2016
Pros: Fast service
Cons: Stripped down car
22 Apr 2016
Pros: Car was great value and performed beyond expectation. Fast service. I would choose Thrifty again in San Jose because of me experience.
Cons: Nothing could have gone better.
13 Oct 2016
Pros: It is easy to book the reservation. The price is very reasonable.
Pros: The staff were supportive, kind, and cooperative. It was perhaps the easiest and most smooth rental I've ever had.
19 Apr 2016
Pros: Loved the features in the car-- especially the syncing of my phone and contacts with the monitor in the car. Very cool and tres convenient to scroll through my music using a dial on the center consul. I got into another car the next week and went reaching for the dial when I realized it wasn't there.
Cons: I think the person who was in the car before me smoked in the vehicle. There was a hint of smoke odor in the car. I have a very sensitive nose to cigarette smoke, most would never have noticed it.
3 May 2016
Cons: Car smelled like cigarette smoke, dirty outside also. Radio has terrible reception and there was no USB port.
7 May 2016
Pros: They did help find an alternative with another agency that was no more expensive. No real delay in getting a car.
Cons: They were unable to provide me a car due to a rather minimal delayered arrival
6 Jun 2016
Pros: I liked that the whole operation was right at the airport.
18 Jun 2016
Pros: Great car--easy friendly return.
Cons: The guy we picked up the car from barely said a few words to us--very difficult to communicate with.
20 Jul 2016
Cons: Staff was not very friendly and offered no direction or service
24 Jul 2016
easy rental in San Jose
Pros: There was no line when I got there. The car was clean. Had a backup camera and side mirror warning indicators. A basic car with those 2 extra features made it nice.
7 Aug 2016
Easier than I ever could have expected.
Pros: The price and the easiness of the entire process.
Pros: Staff's willingness to resolve the problem
Cons: They did not have mini-Van despite reserving it week ago and confirming over the phone an hour before the pick up.
During return, their system showed that I had driven 4000 miles in 60 hours. If I had not gone for unlimited miles, I would be in trouble. I lost 20 minutes during return because of their system goof up.
8 Nov 2016
Excellent customer service
Pros: The front desk agent was super helpful and accommodating.
27 Jul 2017
Easy and excellent service
Pros: It was easy to get to from the airport, car rental upgraded, and easy drop off. It was my first time renting a car and I'd be happy to do it again. Thanks!
21 Oct 2015
Nice oneway rental
Pros: Efficient both at SJC and RNO. Thank you!
30 Oct 2015
Excellent value and service
Pros: From the pick up counter to drop off, this was a good deal with great service.
Cons: Some Arab in the 7-11 in Monterey sold my credit card info and I had to get new cards
5 Jan 2016
Pros: Courteous and efficient. Offered to drop us off at the terminal when they saw the amount of luggage we had traveling with a 10 month old
31 Jan 2016
A smoker's car
Pros: The car had recently been smoked in, was masked by nauseating perfume, which wore off in 15 min and gave way to nauseating tobacco smell that lasted the entire trip, got into my clothes and luggage, and was offensive even to work colleagues who I drove to dinner on the third night of my conference. A horrible experience with budget. Unless they can offer an explanation or mitigate the disappointing rental, I'll always avoid their business and encourage others to do the same.
22 Feb 2016
Worked perfect and at a great price
Pros: The cost kept going down, started at 26.76, left the ramp at 26.04 and turned in the car 100 miles later for 21.56. Not sure how that happens, but my wallet really likes the extra cash. Even upgraded by staff because they were out of smaller cars!
Cons: No issues what so ever!!
11 Jul 2016
Pros: Prompt service and amazing price
21 Aug 2016
Pros: the car I eventually obtained and used
Cons: You supposedly rented a "cargo van" for me (as I had requested), but Budget only had a passenger van available for me, which I could not use. My suspicion is that this problem was Kayak's responsibility rather than Budget's. Budget, on the other hand, rented me a Toyota Sequoia, which was fine, except that the bill on arrival was almost $300 more than quoted, and this is presently in dispute.
Pros: Fast, simple dropoff at the Avis San Jose airport location. Friendly, helpful staff to direct the process.
7 Mar 2016
Terrible Avis experience
Cons: Price ended up being more than double the quoted rate, was given a hatchback after specifically requesting a car with a trunk, then when I came back to the office to get the car I actually wanted, the computer system crashed. I left without renting a vehicle.
30 Jul 2016
Pros: Very friendly and nice
29 Aug 2016
Had to Exchange the Car
Pros: The first car we rented suddenly had a part fall half off inside the wheel well. When we returned it, we were offered a car where the glove compartment wouldn't stay closed. The third car was fine, and they gave me a price break for my efforts, but the maintenance issues remain a concern.
23 Apr 2017
Very friendly staff!
Pros: Everyone was super friendly from pick up to drop off. The car was very nice and drove quite nice. Will definitely be doing business with Avis again!
5 Jul 2017
A one-hour pickup is just too long
Cons: The line was about 5 deep with two agents and it still took an hour to get the car.
28 Dec 2016
Pros: Not as crowded as rental car services at San Jose Airport.
Cons: Not much selection to choose from.
1 Jan 2017
Pros: Called me a day before my travel that they do not have cars and are not able to provide me car. I had booked 2 months ago to avoid such thing. At least they called me so leaving with 1 star.
31 Jan 2017
Pros: Good value for the price we paid. The other car companies were 2x the price.
Cons: No overnight dropoff at this location.
Was not told the insurance i bought was not though Avis directly. It was through a 3rd party.
22 May 2017
Rude staff and charges one way fee
Pros: Did not like anything
Cons: The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.