Reviews for Sixt in San Jose
- All reviews 100%
15 Aug 2017
Great Rental Experience
Pros: Upgraded to a higher class of car
23 Jul 2017
Pros: Van had required room, had enough power for mountains near Yosemite.
Cons: Mercedes design: weird shifter, too many controls in unusual locations. Middle seat design lacked cupholders, hard to exit left.
13 Jul 2017
WRONG CAR .....
Cons: I reserved the vehicle class (Chavey Tahoe or similar) almost 5 months prior and when I get there that "car" isn't available..... The young lady behind the counter could have cared less.
27 Jun 2017
Charged for a service that was never provided
Cons: After charging me online for the car rental, Sixt informed us at the airport that they did not accept debit cards. The lady handed me a brochure to call customer care and ask about our refund. The person I spoke with over the phone said that I would have to submit something in an email with the request. I sent an email explaining what happened and that I wanted a refund of the money they accepted (from my debit card). Their response never acknowledged my refund request and instead shared their debit card policy. I still have not received a refund for a service that was never provided. I would also like to mention that the person at the counter said no one at the airport accepted debit cards, but we went one counter down and they happily accepted our form of payment. Never using this company - horrible customer service in person, over the phone and via email.