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4.0
Was charged additional expenses without any explanation.Reviewed 28 Oct. 2021
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1.9
Total scam on the coverage!!! We paid $1000 for our 10 day rental and at the time of pick up were told the insurance was not included and that would be an additional $39 per day minimum. Plus all these extra taxes and fees we were stuck with a $700 bill on top of the $1000. There is no way their coverage is worth $40 per day for the baseline. We could have paid less money at a nicer rental car company and not had to stand in line for an hour and a half to get our car at pick up. Terrible experience.Reviewed 21 Sep. 2021
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10.0
Pros:Staff at front desk and car exit were both helpful and friendlyReviewed 21 Jun. 2021
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10.0
Pros:The staff at San Jose airport were the best I ever worked with!!!! They helped get us in the right vehicle for 6 people and luggage. The manager at San Jose airport on Friday, June 11, 2014 was especially helpful, efficient and kind. I was so impressed with this company!Reviewed 15 Jun. 2021
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10.0
Cons:More people needed to be working at pickup. Waiting for 30 minutes isnt fun.Reviewed 14 Jun. 2021
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4.4
Pros:Pick up has been painful. Drop off was cumbersome. Still awaiting my final receipts.Reviewed 4 Nov. 2020
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7.2
Pros:Straightforward process. Car feels cleanCons:The hood of the car open but there was no indication of it on the car. Found out when it started moving on the freeway. This put my life in danger. Staff should have made sure that the hood was close and the car should have warned the driver that the hood is open.Reviewed 3 Oct. 2020
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6.4
Pros:The staff were very friendly at pick up and drop off and the car was clean. It had a few scratches, but nothing too bad. Fuel economy was better than expected.Cons:The price was significantly better than other companies for the same type of car and it would have rated a higher score on value for money if it were not for the fact that the car needed some TLC. The engine sounded rough under load (like it was knocking), it needed oil (which I added) and the convertible top had trouble locking properly when it was lowered. I noticed later that the key had a sticker on it that said "check engine", but it seems that was not done.Reviewed 29 Sep. 2020
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9.2
Pros:Staff was very helpful and friendly at SJCCons:Car wasn't in spot marked on envelope. Had to look around for a few minutes to find it.Reviewed 16 Aug. 2020
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10.0
Pros:All aspects of this rental were wonderful. Typical pushy sales on upselling when you go to pickup, but that's expected and you can "nope" your way through it.Reviewed 19 Jul. 2020
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10.0
Pros:YesReviewed 16 Jul. 2020
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8.4
Cons:Customer serviceReviewed 17 May 2020
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