Reviews for Thrifty in San Jose
- All reviews 100%
Based on 78 reviews
18 Jul 2017
Pros: Brand new car!
Cons: The check in took longer than expected, roughly 30 minutes.
17 Jul 2017
Bait and switch!
Cons: Thirfty runs a bait and switch on the Collision Damage Waiver (LDW). The price at the counter is just an estimate. The final amount is apparently at the gate after you've picked up the car.
17 Jul 2017
Never got a car
Cons: The line was way too long. We didn't have an hour to wait
16 Jul 2017
Long wait on pickup
Pros: Car was fine
Cons: Waited in line for 45 minutes to get my car
10 Jul 2017
Rental for day trip
Pros: Overall experience was very good. Better than Dollar Rental. Most important for me was the process of checking in and picking up the car. It was efficient, simple, and straightforward.
9 Jul 2017
SJC to Santa Cruz!
Pros: The experience was mostly great. Easy in and out, nice clean car, car ran well, good gas economy.
Cons: We didn't like the somewhat creepy sales agent. I also didn't like the way he pushed the extra insurance after I tuned it down. I guess he has to do that since I've noticed all the agents at all rental car agencies do that. So annoying.
8 Jul 2017
Pros: Feeling the wind in my hair and the rev of the engine when I started that beauty up. She purred like a kitten on cat nip.
25 Jun 2017
Poor Customer Service
Cons: "Chardonnay" was our customer service rep and was unfriendly and not helpful when it came to the insurance. I explained we had ins thru our booking and she required my ins info and would not explain other than Thrify does not recognize the insurance I paid for through the booking. Luckily we didn't need insurance but she was unpleasant and not helpful so did not start the rental with a good experience.
20 Jun 2017
we waited in line for 40 minutes then they tols us there is bo car
Pros: to make sure I get compensated. I had to rent a car the same day for double the price sin e thrifty had ni car.
Cons: javing no serviceevem aftrr making reservation
19 Jun 2017
Pros: Check out was fast and easy, car was available and ready, clean with a full tank
Cons: Customer service was not available when called. Fee's were not explained clearly, I feel like I got completely ripped off, how did a $26.95 car rental turn into almost $100? Completely ridiculous
7 Jun 2017
Cons: Over charged!
3 May 2017
Okay but Too Small for Tall Person
Pros: Toyota Corolla had good gas mileage and driving performance.
Cons: Corolla was too small for a comfortable drive for someone tall.
30 Apr 2017
great price was as advertised
Pros: gave me my paperwork, and information quick. could choose any compact i wanted. returned it no problem. no hidden charges showed up after i dropped it off. very happy
14 Apr 2017
Cons: When Thrifty/Budget drops their rental prices slightly lower than any other company at San Jose, a flood of people book with Thrifty/Budget. The problem is that they only have one person working behind the counter so when I arrived at the rental car center, the line was close to 20 customers deep. I waited in line for 10 minutes, and the Thrifty representative was still on the same customer. I figured that at that rate it would take me 3 hours to get my car, so I checked Kayak for rates at other companies, and found a car at a company that had no line, and the car was only $5/day more expensive. I ended up spending the extra $5 and was on the road within 10 minutes. Be warned about the wait time at Thrifty.
8 Apr 2017
Good car, fast service
Pros: Clean, modern Toyota Corolla. Quick pick up and return.
4 Apr 2017
Long wait at check-in. Otherwise fine.
Pros: My flight landed at 11:00p and I had to stand in line for 20 min to pick up the car. I hate this about some rental companies.
1 Apr 2017
Pick up nightmare
Pros: Good explanation and awareness of our needs
Cons: Took forever to get to the counter but once there it was really good
28 Mar 2017
Pros: Quick check in and check out
Cons: Signs showing car rental return
23 Mar 2017
Got mislead and ripped off
Cons: Made reservations for a large specialty vehicle to transport 4 people and luggage. According to your website, I was expecting a SUV or a Mini Van. I was told I was getting a compact car that could hold 4 person and some luggage. If I wanted a SUV or Minivan, it would be more. I had no choice except to accept renting a SUV for 3 times the cost. they told me that it wasn't their fault rather it was the online company's fault that I was stuck. Called priceline, they told me that it was Kayak's fault, not theirs. Went on Kayak website didn't find any way to contact you to discuss. Bad experience.
22 Mar 2017
better experience than expected
Pros: We needed a minivian that would accommodate 6 adults for 5 days. The minivan was available when we arrived and was very comfortable.
Cons: Our flight arrived late at night and it was possible that we would not make it to the rental counter before it closed for the evening. I suggest staying open later when a flight is coming in later. I also think you should list the LOCAL phone number for each location. I had specific questions that the central 800 service number could not answer.
26 Feb 2017
Absolutely exorbitant fees- just uber
Pros: It was a nice car and I was upgraded (because they were out of the car I asked for) for free.
Cons: Getting my car took an extra hour. I had to use an unfamiliar car because they were out of the kind I asked for. The fees are exorbitant- think around $200 more than what you're quoted on Kayak. Just an absurd service overall in a world where uber exists.
22 Feb 2017
Cons: All the cars to choose from smelled like curry. Could have used an air freshener.
22 Feb 2017
SJC Staff Great!
Pros: Staff at SJC are incredible, friendly and efficient. Kudos to all I encountered.
24 Jan 2017
Pros: Friendly staff at SJC and SFO. Staff checked car for damage before I left SJC. No pressure about insurance or fuel choices
23 Jan 2017
Pros: Check in and check out were very efficient.
Cons: Every vehicle in the line smelled like someone cooked curry in it.
23 Jan 2017
Thrifty Car Rental
Pros: The price was right. Picked up in San Jose...dropped off in Oakland before returning to Southern California
Cons: San Jose airport rental counter...need more Agents. One took break, leaving 1 lady to service line of 10 or more customers. She was very good and prompt, but more coverage required at peak travel arrival times.
17 Jan 2017
Pros: It was quick and easy-even though there was a line at the counter. I hadn't rented a car in some time and was pleasantly surprised with getting to pick the car I wanted to drive. The car was clean inside and out-and drop off was quick and easy too.
12 Jan 2017
issues at first but good later
Pros: i showed up earlier and their system didn't allow them to give me my car few hours earlier and wanted to give me a car with current rate. a gentleman was helpful but overall it took 45 min
7 Jan 2017
Pros: Quick pick up and drop off
Cons: The body of the car was not checked when i picked it up.
27 Dec 2016
Pros: professionalism of all staff vehicle
15 Nov 2016
Great for a quick trip too
Pros: Liked the clean reliable car, ease of pickup and drop off, and the fair pricing.
14 Nov 2016
Best rental experience
Pros: Good customer service Clean rental
1 Nov 2016
Price Gouging and you call yourself Thrifty
Pros: Easy driving car.
Cons: Car smelled like skunk. Price for booster seat ridiculous. Ooops don't get too busy to fill the gas tank, that'll cost ya. Online my rental said $126, when I pay it's $307. For Thrifty car rental your prices shouldn't ended up higher than the big name rentals. A booster seat should be $3 a day not $14!!!! Just saying.
25 Oct 2016
Great until drop off
Pros: Convienent and budget friendly, unless they find something wrong at drop off. We didn't notice a chip in the window. Not sure if it happened before we got the car or after.
Cons: We were okay with paying the extra $15 for the chip even though we weren't sure when it could have occurred. The service during our drop off was unfriendly and rude.
14 Oct 2016
One unhelpful clerk
Pros: A second clerk (woman) was helpful with getting directions.
Cons: My first clerk (man) was unhelpful with getting directions.
13 Oct 2016
Pros: It is easy to book the reservation. The price is very reasonable.
22 Apr 2016
Pros: Car was great value and performed beyond expectation. Fast service. I would choose Thrifty again in San Jose because of me experience.
Cons: Nothing could have gone better.
3 Apr 2016
Pros: Fast service
Cons: Stripped down car
30 Mar 2016
Cons: I was heavily overcharged for wanting to take the car for an extra day. The charge for one more day was the same as the charge for the previous 4
29 Mar 2016
Wait and wait and wait
Pros: Eveyrthing was very good, convenient and the car is was very new and good to drive.
Cons: Unfortunately there was an international couple in front of me struggling with the language and the complexities of insurance coverage, and they discussed every fine point for minute on end. There were no other agents available so it was a half hour wait before I got my car (in about 5 min). I think one agent is just not enough, it was not her fault, and also the couple were being justifiably cautious. Please make sure there is backup
16 Nov 2015
BeCareful when you give creadit card online
Cons: I booked a Chevrolet SUV with Thrifty via Kayak for one day. I got a charge from Hertz Rental, the amount is $45, not the same as the car I booked. Someone is stealing my identity. It's not a large amount but I feel unsecure when using Kayak.com. There is no protection, so be careful when you use this site. I will never use Kayak.com again. Bad experience!!!!