Reviews for Budget in San Jose
- All reviews 100%
Based on 87 reviews
12 Nov 2017
Pick up nightmare
Pros: Waited in line an hour - customer service unapologetic - drop off was great though and the car was nice.
Cons: Waiting in line an hour
9 Aug 2017
Pros: Drop off took less than 5 min
3 Aug 2017
Cons: They will no longer accept debit cards without a return ticket.
27 Jul 2017
Easy and excellent service
Pros: It was easy to get to from the airport, car rental upgraded, and easy drop off. It was my first time renting a car and I'd be happy to do it again. Thanks!
5 Jul 2017
Pros: Liked the car and the easy check-in and check-out procedures.
Cons: I wish there is drop center in Fremont for Budget.
25 Apr 2017
Pros: Excellent customer service.
9 Apr 2017
Pros: Very efficient in both pick up and drop off
26 Mar 2017
Pros: was good value
11 Mar 2017
Rental was fine-they tried to overcharge me after
Pros: Rental was fine
Cons: They charged me for not bringing back a full tank even though I filled up and presented the receipt at the time of return. It took multiple phone calls and a lot of time to find the receipt and send it in after the fact to prove I didn't deserve the charge. It seems like they do this to try and squeeze a little more out of you
1 Mar 2017
Terrible procedures and customer service
Cons: I received a call 2 hours after I dropped the car off claiming the car was in an accident when it was in my possession. Not true.
20 Jan 2017
Hooked it up when issues arose
Pros: Apparently kayak doesn't communicateven well with what they process of pick up is and the truck was marked with a different name but once I was picked up the guy was really nice and upgraded me for my troubles. Overall great experience!
17 Jan 2017
Pros: The customer service was good and car was in excellent condition. Overall experience at Budget was good.
Cons: I was not aware that the car had limited miles. Neither kayak nor budget did not make it clear when renting the car. I
31 Dec 2016
Cons: pick-up and drop off locations were different.
23 Dec 2016
Pros: Great fuel economy
Cons: The windshield had a glare when wet at night.
17 Dec 2016
Budget rips you off!
Cons: I extended my rental and was told it would be a certain price to extend. When I showed up to return the car the amount was almost 3 times the amount I was quoted. I will NEVER book and or use Budget ever again!
8 Nov 2016
Excellent customer service
Pros: The front desk agent was super helpful and accommodating.
8 Nov 2016
I was well pleased
Pros: Service was great, it was a new car, fast service for pick up and drop off of car. Keys were in car waiting for to leave. The only thing that was missing was the red carpet!
Cons: Free gas, just kidding lol. Every thing was great
7 Nov 2016
Cons: IT's a Versa, there's not much TO like.
23 Oct 2016
Pros: Easy drop off.
Cons: $102 to drive a Nissan versa 218 miles??? What a rip off. Charges and surcharges everywhere
21 Sep 2016
Pros: Staff great
Cons: Process of refunding money for gas for people that prepay is slow. Had to go to booth to deal with it rather than at return spot
19 Sep 2016
Pros: Nothing they need to learn from Evies and enterprise
11 Sep 2016
Pros: Very clean car
Cons: Service could use some more work. Issue with getting my receipt and when I asked questions she didn't seem to want to answer them
21 Aug 2016
Pros: the car I eventually obtained and used
Cons: You supposedly rented a "cargo van" for me (as I had requested), but Budget only had a passenger van available for me, which I could not use. My suspicion is that this problem was Kayak's responsibility rather than Budget's. Budget, on the other hand, rented me a Toyota Sequoia, which was fine, except that the bill on arrival was almost $300 more than quoted, and this is presently in dispute.
11 Jul 2016
Pros: Prompt service and amazing price
5 Apr 2016
Overall OK. It could be better experience.
Pros: Staff's willingness to resolve the problem Great rates
Cons: They did not have mini-Van despite reserving it week ago and confirming over the phone an hour before the pick up. During return, their system showed that I had driven 4000 miles in 60 hours. If I had not gone for unlimited miles, I would be in trouble. I lost 20 minutes during return because of their system goof up.
22 Feb 2016
Worked perfect and at a great price
Pros: The cost kept going down, started at 26.76, left the ramp at 26.04 and turned in the car 100 miles later for 21.56. Not sure how that happens, but my wallet really likes the extra cash. Even upgraded by staff because they were out of smaller cars!
Cons: No issues what so ever!!
31 Jan 2016
A smoker's car
Pros: The car had recently been smoked in, was masked by nauseating perfume, which wore off in 15 min and gave way to nauseating tobacco smell that lasted the entire trip, got into my clothes and luggage, and was offensive even to work colleagues who I drove to dinner on the third night of my conference. A horrible experience with budget. Unless they can offer an explanation or mitigate the disappointing rental, I'll always avoid their business and encourage others to do the same.
5 Jan 2016
Pros: Courteous and efficient. Offered to drop us off at the terminal when they saw the amount of luggage we had traveling with a 10 month old
30 Oct 2015
Excellent value and service
Pros: From the pick up counter to drop off, this was a good deal with great service.
Cons: Some Arab in the 7-11 in Monterey sold my credit card info and I had to get new cards
21 Oct 2015
Nice oneway rental
Pros: Efficient both at SJC and RNO. Thank you!