Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "The clarity about baggage fees, really unclear and very expensive."
Cons: "Super uncomfortable seats (the most ever) No personal tv/entertainment."
Pros: "Crew was great and seats had footrests."
Cons: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Pros: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Cons: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."
Pros: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Cons: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"
Pros: "The aircraft was relatively new and well appointed."
Cons: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."
Cons: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Pros: "Great crew. That’s about it."
Cons: "Absolutely horrible business class on the A330-343. Honestly, they should be ashamed of flying this airplane. They have four of these from Singapore Airlines and of course on both flights I was unlucky enough to get stuck with it. The cabin looks horribly outdated, is worn out, and smells."
Only drink served. Miss the little snacks offered with drink free. A shame snack bag is not offered free any longer 😔
Flight was delayed, missed my connection, air canada had terrible customer service to find an alternative flight
Crowded. Insufficient bathrooms for such a crowded and long flight. The food was horrible, both in content and preparation, and although I didn't try to choose other options, there didn't seem to be many. When I asked for water, the attendant said "sure," but it never arrived. When I asked for more, when water was served during dinner, she refused.
Pros: "The gluten free meals were quite good. Everything seemed clean."
Cons: "The plane was small for a transatlantic flight. The entertainment was not easy to find/access."
Pros: "Very short flight so not much to comment."
Cons: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."
Cons: "Not a fan of paying to take one bag on when most airlines don't charge"
Cons: "My baggage did not make the flight. It took 3 days to return it to me"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Pros: "Not much. The entertainment choices were good, but other than that, things were mediocre at best."
Cons: "Boarding was disorganized. Seating was crammed. No priority was honored (being silver members who always get boarding on Zone 2, we were put in zone 4. The food was mediocre to poor, and beer or wine were not complimentary, even though this was an intercontinental trip."
Pros: "The best flight I ever had. Seat 1h is the best!!"
Nothing. Everything, the service the delayed plane and communications to passengers, the boarding, the food access before flight, no aircon on the plane until high altitudes and super long wait for baggage claim with no direction on tv signs.
Pros: "Boarding was late but fast. Dinner was good. Seating space was fine"
Cons: "Your staff seemed serious and competent but not friendly."
Cons: "It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane."
Cons: "The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost."
Cons: "Boarding was a complete debacle. There was no rhyme or reason and that led to it taking forever. The flight staff were rude and not very responsive. Among many things, they ran into a nearby elderly passengers seat several times with food/beverage carts and did not apologize."
Pros: "Not really good. Starting from the ticketing, not friendly, late on take off and landing as always"
Cons: "Travel with Air France or British"
Pros: "On time. Generous luggage allowance."
Cons: "Passport control in Tunis was very bad. Transfer process in Casablanca also not great. Tunis Casablanca leg was very cramped seat."
Pros: "Loved the food, the people, the games, the accommodations. A lot."
Cons: "No WiFi."
Pros: "very bad not clean sting like bad smell in the flight"
Pros: "I liked most of things there a specialty the crew they provided more which is good"
Every meal/snack included something with ham/pork - even the cookies had "swine fat" (which we only knew because we thoroughly checked the ingredients). There were no vegetarian options, and we had not been given the option of pre-selecting a meal when purchasing our tickets or checking in. That made for a VERY long flight. We were fortunate that we had brought our own snacks as back-up.
Pros: "No complaints about the crew"
Cons: "The in air entertainment didn’t work and the flight was 2 hours delayed."
Pros: "Very nice crew. Appreciate the meal and service good flight"
Cons: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"
Cons: "There were no screens and the app didn’t work to watch movies on my iPhone. Also they waited too long to give out drinks"
Pros: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Cons: "No entertainment beyond watching the map showing the progress of our flight."
Cons: "They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako"
Pros: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Cons: "There was no entertainment (broken) and the meal was not the greatest."
Cons: "The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again."
Pros: "Nothing."
Cons: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."
Cons: "Boarding was slow and had people check in at the gate just to wait at the bottom of the stairs for 10-15 minutes in a hot stuffy area because there was no cobus available to transfer people to the aircraft! For the second time flying with Azores Airlines, the in-flight entertainment system did not work in all seats, only in some; of course not ours. Very disappointing and boring for long overseas flights!"