Pick-up location | Southfield |
---|---|
Rental locations | 5 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
5.8
Okay
43 reviewsCleanliness
5.8
Comfort
6.3
Pick-up/Drop-off
5.5
Value for money
6.6
2 locations in Southfield
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Reviews
10.0 Excellent
Apr. 2021
Pros:
Pickup was wonderfully easy; upgraded from intermediate to a large SUV. Drop off through Dropbox at airport very simple.Cons:
Car could have been cleaner inside and out.2.0 Mediocre
Apr. 2021
Pros:
The drop off process was bad. The Hertz location was suppose to open at 7:30am but nobody was there. There was no drop box to leave keys. I was late for work waiting for someone to show up - they arrived to open the location at 8:15am.Cons:
Customers shouldn't be waiting to drop off a vehicle. All locations need a way to drop off keys. It was unacceptable that I was forced to put my day on hold and be late for work because nobody was at the location to receive keys.2.0 Mediocre
Mar. 2021
Pros:
They did not have a carCons:
They did not have a car8.0 Excellent
Dec. 2020
Pros:
Friendly serviceCons:
Didn’t get the vehicle I selected, a jeep Cherokee. Needed a oil change so it would keep alarming signs at me.4.0 Okay
Oct. 2020
Pros:
Got the car with problem tire( losing psi), came next morning to fix or replace the car. Been completely ignored and then drive the whole week stopping at gas station regularly to inflate problem tire2.0 Mediocre
Aug. 2020
Pros:
No inclination as to requiring a FLIGHT itinerary when posting with a debit card. Drove all the way down to be told I can’t rent a car because I’m not using a credit card.Enterprise
10.0
Excellent
2 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Southfield
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10.0 Excellent
Jan. 2019
Pros:
Staff was courteous.Cons:
Staff forgot to mention how to obtain the rental agreement.10.0 Excellent
Jan. 2019
Pros:
Staff was courteous.Cons:
Staff forgot to mention how to obtain the rental agreement.Avis
6.9
Good
12 reviewsCleanliness
6.7
Comfort
6.7
Pick-up/Drop-off
7.2
Value for money
6.7
2 locations in Southfield
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2.4 Mediocre
Oct. 2020
Pros:
Staff was helpful with pick-up. Drop-off was easy as well.Cons:
The cleanliness and quality of cars offered at this location. It was very dirty and both cars I received had distinct odors (smoke, etc). Would never rent from this location again.2.0 Mediocre
Jul. 2020
Pros:
car reserved ,no car avaiable, placed on wait list until car in. this sat prior to closing in one hr. told run on rentals because people got stim cks.Cons:
the car reaked of cigarette smoke the entire time, bought deodor spray-35,000 miles well worn9.2 Excellent
May 2020
Pros:
Great customer service, clean building10.0 Excellent
Mar. 2022
2.0 Mediocre
Jan. 2022
10.0 Excellent
Dec. 2022
10.0 Excellent
Aug. 2021
10.0 Excellent
Jun. 2021
Pros:
Staff was very friendly and helpful. Pickup/return was a breeze.2.4 Mediocre
Oct. 2020
Pros:
Staff was helpful with pick-up. Drop-off was easy as well.Cons:
The cleanliness and quality of cars offered at this location. It was very dirty and both cars I received had distinct odors (smoke, etc). Would never rent from this location again.Budget
6.5
Good
22 reviewsCleanliness
6.7
Comfort
7.2
Pick-up/Drop-off
6.7
Value for money
6.3
2 locations in Southfield
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Reviews
2.0 Mediocre
Oct. 2020
Pros:
Requested car (premium suv) was not available. No calls beforehand. Arrogant franchise owner.7.2 Good
Sep. 2020
Pros:
I like the van.Cons:
It could of been cleaned more we found lottery tickets in the Console10.0 Excellent
Aug. 2019
Pros:
Eric was very nice got me a beautiful car Nissan . It drive very goid thank you for the nice rental.Cons:
Nonething. It wonderful.7.2 Good
May 2019
Pros:
The staff was flexible.Cons:
Customer service. The guy was too busy to provide good customer service both times.4.0 Okay
Mar. 2019
Cons:
They dont get the cars washed in the winter. My rental was filthy outside.7.6 Good
Oct. 2018
Pros:
Very good experience with Budget rental in Royal Oak Mi. I am new to renting a car. process was very quick. I have not driven a car in years ( typically SUV or truck) but for the time I had the Mazda 3 I enjoyed driving it.reservations were made easily and when I needed to extended it 1 day that was easy too.Cons:
I wanted to drop of my car after hours the night before it was due. Called 800 number was told the nearest location to where I was had a drop box for the key. Filled the gas tank got there no marked drop box called 800 number they informed me that no the only drop box was at Detroit metro airport.. This was inconvenient as the following day my daughter had to take time off to get me back there by 7:00 a.m. to drop the car off. There I was told had I called them directly I could have made arrangement for night drop off. I wish at the pick up point they would have told me to call ahead and also the person I talked to at the 800 number gave me correct information.Bidvest
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Southfield
Priceless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Southfield
Thrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Southfield