Southfield car rentals

Cons: Staff forgot to mention how to obtain the rental agreement.

Cons: The car had a foul odor and when I picked up the vehicle it had low tire pressure and required me to wait 10 minutes for the attendee to put air in the tire. One day later, a light came on the dash informing me that the tire pressure was low again. I will never rent a car from there again.

Cons: Tank was 2-3 gallons less than full at pick-up. Didn't notice till later.

Cons: Dropped off car (per rental agreement) at 6pm on Saturday (after hours). They changed my bill to charge me until Monday at 7am when the branch opened including a late return fee. Hertz customer service refunded the amount as a "courtesy refund" but I was disappointed their reservation system and the branch allowed this rental to happen with no warning that I would be charged extra for a dropoff at that time. Will rent from the airport from now on.

Cons: Pickup center closed at both the pickup and drop off dates! The car was much smaller than the comparison given!

Cons: Understaffed at Hertz on a Friday summer morning. We had a reserved car. But there were walk ins who were permitted to cut in line per se. I’m not sure what the point was of providing a pick up time if that’s the case. I watched as 2 prepaid customers were told they can’t rent a car. Both were livid as their spouses showed up with paperwork to verify the purchase. Both were told to call customer service. The delay caused me to almost miss my friend’s wedding. The car itself had a faulty USB outlet, and the stations a pain to maneuver in the Malibu. That’s not Hertz’s fault. But we requested a different vehicle. They only promise something similar” Will not use hertz again. We had another terrible experience with them in Florida 2 years ago. Again, there was a line of angry customers. It was the longest line compare with other rental companies.

Cons: The back passenger tire shook violently.

Cons: Kayak could have been aware of the office hours for the rental location instead of letting me choose a pick-up time that the place isn't open.

Cons: I made a reservation at a day in advance and confirmed via phonecall the morning of my pickup. When I called later that day, I was told that all vehicles were sold out. My reservation never should have gone through or been confirmed.

Cons: the car reaked of cigarette smoke the entire time, bought deodor spray-35,000 miles well worn

Cons: Such a rude attitude to talk to customers. I requested at the front desk, that I am 24 years old and would like to rent a car. Suddenly his attitude changed. Didn't expect people to behave like that. I feel sorry for the person and the company that hires such people. I always had great experiences with kayak except this one.