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One location in Vail
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8.0 Very good
Apr. 2021
Cons:
Car is underpowered2.0 Poor
Feb. 2021
Pros:
NothingCons:
Was there 45 minutes after rental pickup time due to baggage/plane. Tried to charge me double price. Didn’t have my car and upgraded me to minivan. Which was my friends minivan right behind me. Had to rent another car from Hertz since they screwed us and had to pay 3x amount. BS!10.0 Wonderful
Mar. 2020
Pros:
Everyone was nice and friendly, even in the midst of corona virus.2.0 Poor
Dec. 2019
Pros:
They existCons:
They gave my car away to another customer despite having a reservation. Then threatened to charge me over $1,500 for my one-way rental that was less than $300, because they didn't have any cars that were designated for one way. The reason they gave for my car not being available was that there was an error in their computer system that gave away too many of the one-way rentals and could not care less about my situation.8.4 Very good
Apr. 2019
Pros:
Staff was friendly and efficient. Drop off separate from airport terminal so best to drop off all luggages before returning car.Cons:
If pick off can be at the same location as pick up, then it is just across the street from terminal.5.2 Fair
Mar. 2019
Cons:
Significantly overcharges for liability insurance compared to all other companies.2 locations in Vail
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10.0 Wonderful
Apr. 2021
Pros:
very good friendly staff at the desk - efficient10.0 Wonderful
Oct. 2020
Pros:
Awesome vehicle and really friendly and helpful staff!Cons:
Nothing10.0 Wonderful
Oct. 2020
Pros:
Yes10.0 Wonderful
Feb. 2020
Pros:
The staff was TERRIFIC. Super accommodating and really helpful.2.0 Poor
Feb. 2020
Pros:
NothingCons:
The office called me 20 minutes before my 8am pickup time and told me they had absolutely no cars. This was a huge problem because I was going to business meetings with the car. I had to take a $450 cab ride to get another car. I showed up to my very important meetings late and flustered ;((6.8 Okay
Dec. 2019
Pros:
Staff at pick up was greatCons:
cleanliness2 locations in Vail
One location in Vail
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2.0 Poor
Oct. 2018
Pros:
Beware! Watch out for deceptive pricing!! Made an online reservation with Kayak for a certain price - even had a confirmation- however, a confirmation email from Thrifty showed a higher price. When I contacted Thrifty in Gypsum, they would not honor the Kayak pricing. Good thing I carefully read the Thrifty email or I would have been stuck at the airport with the higher price. Cancelled reservation and rebooked with Hertz.10.0 Wonderful
Jan. 2018
Pros:
Best cars, best rates, best service.8.8 Very good
Oct. 2016
Pros:
The car worked and get us where we were going throughout the trip. The price was great.Cons:
After checking in, I went to the car and discovered the low tire pressure light was on. When I went back in to the counter, the young woman had already left to go home! An airline employee called her, she returned and today me not to worry... she had checked the tire pressure that morning. As it turned out, the tires were fine, but the light stayed on and there was no way to reset it (the button it showed in the owner's manual was non-existent, and the employee had no idea how to help...). I am glad the tire never went flat, but it was a worry to have that list on constantly (this is from past experience with my personal car, which means ^this is serious^ in my personal vehicle!!!!6.8 Okay
Apr. 2016
Pros:
car was fine, clean a few dirty cupsCons:
misleading pricing during the up-sell pitch resulting in saying"yes" only to find an increased cost of 12 bucks per day! (not 4) Only result was the line next to me processed three people/cars in the time it took me (1 person/car) to get my keys!8.0 Very good
Sep. 2022
8.0 Very good
Feb. 2022
One location in Vail
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10.0 Wonderful
Jul. 2017
Pros:
Agent demonstrated the best customer service I've seen from a rental car company!Cons:
Unfortunately the car size I requested wasn't available, but the agent did right by me.10.0 Wonderful
Feb. 2017
Pros:
Super Freindly people!! Very helpful and patient. A1 all the wayCons:
Nothing10.0 Wonderful
Feb. 2017
Pros:
There were no minivans available, so they upgraded me to an SUV. Enjoyed the SUVCons:
A minivan might have been a little bigger for my skies, but I am not complaining.One location in Vail
One location in Vail
One location in Vail
Most popular car type | Standard |
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