Cons: Won't book with Avis again as their excess of 11,000 euro is criminal and pushes you into a corner forcing you to sign up to their insurance while our travel insurance should have covered it all the other car companies have a excess of about 2,000 euros smells a bit like a scam on Avis part to me.
27 Sep 2016
Very helpful Staff in both Bordeaux and Barcelona
Pros: I made a mistake in the date of pick up and had to rent for one day prior to my official pick up time and the staff did everything possible to help make the impact of that as minimal as possible and retain the integretily of my American reservation rate saving me what could have been a thousand dollars in added costs.
21 Jan 2017
Pros: In Bordeaux the 1st Lady with whom we discussed the deal seemed to be tricky and manipulative but the 2nd one who gave us the key and guided through a concrete car leease related details was excellent and very very helpful.
In Bordeaux we received amazing service: quick, efficient and very courtous.
Cons: When taking the car in Barcelona and discussing what is available things were not very clear in the beginning and seemed to be a bit tricky and overwhelming.
Pros: We made a last minute reservation for an automatic transmission car and they were great, specifically Aurielle who helped us was amazing. Despite not reserving it as such, we were able to pickup the car in the city and drop off at the airport for no additional fee, and got to add a GPS (which was a lifesaver). It made our last day a great one!