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4.8
Okay
34 reviewsCleanliness
5.0
Comfort
5.1
Pick-up/Drop-off
4.8
Value for money
4.7
One location in Van Nuys
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4.0 Okay
Nov. 2021
4.0 Okay
Apr. 2021
Pros:
My personal car got hit infront of my house as I slept. Went to my neighborhood Hertz after getting a deal on Kayak. Lastminute, they had just one car, a Toyota Camry. The car was very low to the ground. As I drove away, I heard a continual scrapping noise. Called back to the Hertz, telling them about the safety issue of the car, and wanted to exchange, but no Hertz location within a 20 mile radius of my home had a car to exchange. Drove to work and back once, but nothing more. Day 2 nothing available after calling 3 times, day 3 nothing available. Did not drive the car. Day 4, upon the advice of another Hertz location agent, told to call Hertz Roadside assistance. Maybe they could help me. Took most of the day to sit thru the automated system, and leave a message for a return call (thank goodness I wasn’t in a dangerous emergency) and finally got a call back several hours later. Roadside agent on phone was extremely helpful and understanding. She got a time for the rental car to be towed to LAX airport 30 miles away AND a Lyft driver to take me to LAX to exchange the car. Wow! AAA tow truck driver was supposed to arrive in just 45 minutes, but finally arrived almost 5 hours later at 9:20 pm !!! When the Camry got lifted up by the tow truck, you could see what I would call a “spoiler” on the bottom of the car, protecting the engine, dragging fully on the ground, barely holding on. I was right for not driving the car for several days, and the car should never of been rented to me. What a day, what an experience, I was done for the night! The given Lyft code said it was good till 6 pm the next day sp I went to bed. Next morning, I wake up, and the Lyft code I was given was suddenly expired and no longer on my phone... SO, I had to start the process ALL OVER AGAIN and call roadside assistance, suffer thru the extensive automated system that doesn’t understand the simple words NO and YES, wait to leave a message, wait a long time to recieve a callback. Wait wait wait, keeping my local Hertz office informed but they could never ever help me. Finally got a callback, roadside agent got me a Lyft, arriving in 3 minutes, got down to LAX, nice agent there, THEN the computers went down in the office. Ug. More waiting. Agent had me go out to the lot and select the car I wanted, and 98% of the cars were the same awful Toyota Camry’s. Chose a Chevy Cruze withlow bucket seats that felt like I was in high school. Driveable, but not ideal. When my insurance company finally kicked into action, got my personal far into a body shop, the mechanic hooked me up with an adult car at another rental car company nearby, for almost $30/day cheaper.Cons:
The hospitality of the staff was great, but getting to the point of recieving hospitality was an AWFUL experience. The automated system at Hertz is near the worst. Like internet provider bad... the people are nice, even at the agency’s that I didn’t rent from. When I dropped off the Chevy Cruze, they were gonna charge me “added fee’s” for numerous reasons, but I wasn’t having it. Such a bad experience. So they dropped the fee’s. They could’ve done even better. I should of paid half for only getting half use with a deeadful experience.2.0 Mediocre
Mar. 2021
Cons:
They had no car for me for days. It was terrible. Absolutely terrible. I never will rent from Hertz again.2.0 Mediocre
Sep. 2020
Cons:
Car was not available. Hertz sent me to another location that was also out of cars. Employee told me hertz is bankrupt and usually doesn’t have enough cars for customers. Guaranteed rental means nothing. It is terrible not having a reserved rental car. Never again hertz. Not worth the risk. Even the employees hate hertz2.0 Mediocre
Sep. 2020
Pros:
Absolutely nothing!Cons:
The car I reserved was not available. I took an Uber to the location only to find out that the car wasn’t available. I needed a minivan for a camping trip - the only cars they had were sedans. Empty-handed, I had no choice but to take an Uber back home.10.0 Excellent
Sep. 2017
Pros:
our agent is just fantastic, not only he rented out the car but also covered the insurance for any body damageAvis
7.9
Good
9 reviewsCleanliness
6.9
Comfort
8.9
Pick-up/Drop-off
7.9
Value for money
7.9
One location in Van Nuys
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10.0 Excellent
Mar. 2022
5.9 Okay
Aug. 2021
Budget
7.5
Good
9 reviewsCleanliness
6.6
Comfort
7.6
Pick-up/Drop-off
8.0
Value for money
8.0
One location in Van Nuys
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8.0 Excellent
Mar. 2021
Cons:
They need to check car better they said car was full of gas was on empty9.2 Excellent
Aug. 2020
Pros:
Yes staff was friendlyCons:
The car being clean from the inside especially with the virus going on4.4 Okay
Jul. 2019
Pros:
Ñot muchCons:
Respect6.8 Good
Sep. 2018
Pros:
It was reasonably priced and the car was fine for driving aroundCons:
“It’s a bit dusty but it’s clean on the inside” and I took his word and he went away and I got in the car and the cup holder was stickeyband had a plastic bag stuck to it. The previous renter left a metal water bottle that rolled around till I found it. The. Adler was not clean. Sigh. Not great, folks.6.8 Good
Nov. 2015
Pros:
The car was clean and in good condition.10.0 Excellent
Mar. 2022
8.0 Excellent
Mar. 2021
Cons:
They need to check car better they said car was full of gas was on empty9.2 Excellent
Aug. 2020
Pros:
Yes staff was friendlyCons:
The car being clean from the inside especially with the virus going on4.4 Okay
Jul. 2019
Pros:
Ñot muchCons:
Respect6.8 Good
Sep. 2018
Pros:
It was reasonably priced and the car was fine for driving aroundCons:
“It’s a bit dusty but it’s clean on the inside” and I took his word and he went away and I got in the car and the cup holder was stickeyband had a plastic bag stuck to it. The previous renter left a metal water bottle that rolled around till I found it. The. Adler was not clean. Sigh. Not great, folks.6.8 Good
Nov. 2015
Pros:
The car was clean and in good condition.7.3
Good
26 reviewsCleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
7.0
Value for money
7.7
5 locations in Van Nuys
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10.0 Excellent
Aug. 2020
Pros:
Everyone working was helpful and made it very convenient for me when they didn’t have to. Really appreciate everyone there.Cons:
Nothing everything was great4.4 Okay
Apr. 2020
Cons:
The pickup location I was issued was a branch that had been closed down. No-one contacted to update me with the new pickup location. I found out when I arrived at the closed branch and saw the posted sign. They did not want to refund my additional Uber ride to the new location6.0 Good
Oct. 2019
Pros:
The car was clean on the inside and they made sure my phone was connected via Bluetooth before I left. Drop off was easy.Cons:
They rented the car I reserved to someone else. They only had larger cars, small SUV, available. I needed the gas mileage for an 800 mile trip to help take car of my dad after a week in the hospital and 3 surgeries. I had even called the facility directly to make sure I could get on the road asap. Very frustrating. Why make a reservation?! As I dropped off the vehicle, someone else was being told they only had small SUV's left, do they even have smaller cars?10.0 Excellent
Sep. 2019
Pros:
No hidden charges, they had a VERY good attitude which I unfortunately had 2 bad experiences prior with 2 separate rental companies. Very refreshing to have such good staff. They didn’t force insurance on me. And they offered to drop me off after dropping off my rental. Very satisfied.Cons:
Nothing. It was all good.4.8 Okay
May 2019
Pros:
The staff was friendly.Cons:
They charge you for a full day although they close at 12 on Saturday and they're closed on Sundays. Also, they gave me a car that was filthy on the inside.9.6 Excellent
Oct. 2018
Pros:
Car was fine; service at branch was fair.Cons:
I feel like I was mislead on the insurance option- Allianze is a terrible insurance company vs. Enterprise Insurance. I would no longer recommend Kayak.699 Rent-A-Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Van Nuys
Midway
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Van Nuys
Most popular car type | Mini |
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