"Reservations" doesn't really mean you have a rese
Pros: There was a car.
Cons: Reserved a certain size of car online before flying in. Upon arrival I was informed that the reservations online didn't really hold any weight on whether or not I would get a car. They had one full size SUV available which was double the price of the vehicle I had "reserved." Not very happy with having to pay the price, but I guess i really didn't have a choice because I would have been stranded without it. Had I known this beforehand, I could have made the choice to not even bother with trying to do business with Budget.
3 Apr 2017
Worst car rental experience ever
Pros: Rented out the original car we reserved. Instead, Gave us a car that wouldn't hold air pressure and had some weird acceleration problem that felt like a slip in transmission,We had to change out cars half way through trip. The girl ( crystal, in ft Collins) was snotty and rude and told us she was doing us a favor by giving us a different car. Wached her argue with the customer before us too.
To top it off, just found out they double charged our credit cards in witchita falls when we rented the car.
What a huge pain this company has been.
If you have any other choice, don't use budget.
Cons: Nothing, it was a pain from the word go and still trying to rectify the double charge on credit card.
7 Jun 2017
Pros: The price was good and they made it right after my trip.
Cons: I didn't like the fact that I had to switch my rental twice and use three different vehicles
23 Nov 2017
Never used Budget.
Pros: Nothing is likeable about Budget.
Cons: Wouldn't know. Switched to Enterprise because Budget screwed up and tried to overcharge my original quote.
Pros: The young lady that checked me in was very good and offered a great customer experience and showed a real interest in helping me.
16 Feb 2018
Pros: The car got me from point A to point B. I was able to change my drop off locations without extra charges
Cons: Car was dirty/had stains, the windshield wipers did not work and left the windshield streaky, the attendant at pick-up was playing games on his phone in the back instead of manning the rental counter (I heard the music and walked back there and he had the audacity to tell that I should have been on time - which I'll be sure to tell the airlines), my reservation was for 37 days and the attendant gave me a contract for 30 days instead, when I called customer service they told me they couldn't change my reservation and that it had to be done in person at an Avis location, the attendant at the drop off location couldn't find my paperwork when I called to follow-up and then didn't call me back when she said she would.
Cons: I paid for drop off at 4am, but the drop off location did not open until 7:30am and had no key drop off box - and my flight left at 5am that morning. I was VERY inconvenienced in getting my car dropped off, negatively affected my business travel.
Cons: Upon picking up my rental, the cost tripled from what I was quoted online. The agent informed me of special fees based on locations. I had to call the customer service line and make a complaint before the agent was able to return my costs to the original quoted amount. Last car rental I will make through Kayak or Hertz.
29 Dec 2015
Good customer service
Pros: The guy was very helpful .
10 travellers who rented a car in Wichita Falls gave the car agency they used an average rating of 4.6