We went here for two nights as part of our honeymoon and boy did they spoil us!! They gave us welcome chocolates fruit wine and then made up our bed with kissing elephants and our bath with flowers. It was beautiful!! Everyone was amazing .
Everything ! The fact that they really spoiled us for our honeymoon was amazing!
The breakfast was amazing along with the customer service!! The staff were very attentive, helpful, and welcoming. Would definitely go back!
Good facilities and a beautiful landscape.
The security lady at the 1st floor entrance was so kind, truly felt welcomed. The hotel's pool and pool side service is excellent. The staff brings sunscreen, insect repellent, icy water, a few slices of melon and towels as soon as you get to the pool. The location is also decent and the hotel staff at the 2nd floor main entrance did an excellent job of getting us transportation and directing the drivers to the right places.
The condo next door is being constructed, so we had to bear a constant construction noise at the pool side, but it is not the hotel's fault. The room is not as clean as I would like. The carpet is a bit old and is stained. The room air condition fan noise is loud even at the lowest fan speed setting. The most of the hotel staff did an excellent job of providing good service, but noticed the land of thousand smiles is no where to be found with a few staff.
Upon check-in we were pushed to upgrade so we could have breakfast included. I've traveled all over Asia and haven't had to pay extra nonetheless made me feel like I was a peasant. The service was average. Tried to fill up the tub for my other half and there were pubic hairs floating around. The room was also cleaned better based on how much tip I left. I had great experiences at other Shangri-La hotels but this wasn't one of them.
With a stay at Shangri-La Hotel Chiang Mai in Chiang Mai (Chang Khlan), you'll be within a 15-minute drive of Chiang Mai City Arts & Cultural Center and Wat Chiang Man. Featured amenities include a business center, limo/town car service, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Based on 3,669 reviews
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