Hotel was very clean, food was great and staff very attentive!
4 stars
Intercontinental Cleveland
Photos of Intercontinental Cleveland
Overview
The InterContinental Cleveland is a luxury hotel that is located near the Cleveland Clinic in Ohio. The hotel offers guests a 24-hour fitness center, a business center, a conference space, and laundry service. The front desk is open 24 hours per day, and the staff members can offer assistance in several languages: Arabic, English, French, German, Italian, Russian, and Spanish. There is a fireplace located in the lobby, and the front desk staff can offer a safe-deposit box for storing valuables.
There is a daily breakfast buffet available for a small surcharge. Plus, the hotel property has two restaurants, the North Coast Cafe, which is open for breakfast and lunch, and Table 45 Restaurant, which is open for lunch and dinner. There is also a bar area, and room service is available 24-hours per day.
There are 294 hotel rooms spread across 10 floors, and each of the rooms is 100% smoke-free. Visitors will find that the rooms feature in-room climate controls, a minibar, a coffee maker, an iron, and an ironing board. The beds are made with premium bedding and down comforters, and the hotel staff can provide turndown service. There are free toiletries in the bathrooms, and the televisions offer premium cable channels. Guests are provided with free daily newspapers and free WiFi access.
Visitors to the InterContinental Cleveland will find themselves in close proximity to the Museum of Contemporary Art, Severance Hall, and the Cleveland Museum of Natural History. The closest airport is only 14-minutes away via car.
Latest deals for Intercontinental Cleveland
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Intercontinental Cleveland
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Shuttle service (free)
- Business centre
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
General
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Accessibility and suitability
- Disabled Access
- Roll-in shower
- Elevator
- Accessible by elevator
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Drying rack for clothing
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Shuttle service (free)
- Parking
- Valet parking
- Private parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness centre
Spa
- Sauna
Reviews of Intercontinental Cleveland
8.6
Very good
359 verified ratings
Wonderful
204
Very good
61
Good
46
Okay
13
Fair
13
Mediocre
5
Poor
17
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the quality of the food, especially at the restaurant Table 45. However, many expressed dissatisfaction with the service, citing issues such as unhelpful staff and poor customer service experiences. The location was also a common complaint, with some guests feeling it was not ideal for activities or attractions.AI-generated from customer reviews
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Score by provider
8.5 out of 10
210 reviews
8.9 out of 10
55 reviews
9 out of 10
1 review
8.8 out of 10
5 reviews
All reviews
Pros (+) Table 45 is a great restaurant. While staying at the Intercontinental, we ate there every night, partly for convenience, but mainly because the menu was varied and interesting, the food was well prepared and the service was excellent. The sous vide lamb was one of the best tasting and textured lamb dishes I've ever eaten.
Cons (-) We had a minor snafu at the desk on arrival, but the manager sent up an apology and a generous gift in recompense, then called to make sure we felt we had been made whole. His concern more than made up for the minor inconvenience. The fan of the heating system in the room was loud enough that we had to turn it off even when we could have used it. That might have been particular to our room, howeve...
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Pros (+) Location could not be better for Cleveland Clinic visitors. Table 45 is a very, very good restaurant. Excellent staff across all departments.
Cons (-) Thought it very expensive. Breakfast Buffet was priced like New York City. Small things missing, like bottled water, unless of course you wanted to pay for the Fiji water in the bar.
Pros (+) Everything was excellent.
Pros (+) Free toothbrush. Toiletries were nice mixture of things that you normally do not receive. That is about it.
Cons (-) Things that I did not like: Staff that lies. They like to patronize you just to push off to the next person. Rooms reasonable but not worth the price.
Location
9801 Carnegie Avenue, Cleveland, OH 44106
What's nearby
- Euclid Avenue0.7 km
- Cleveland Museum of Art1.1 km
- League Park2.4 km
- St. Casimir Church2.7 km
- Agora Theatre and Ballroom2.9 km
- Playhouse Square Centre5.1 km
- St. Peter Church5.2 km
- Progressive Field5.5 km
- Quicken Loans Arena5.8 km
- Immaculate Heart of Mary Church5.8 km
- Cleveland Mall6.1 km
- Public Square6.2 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Intercontinental Cleveland
Low season | December |
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High season | February |
Average price (weeknight) | C$ 383 |
Average price (weekend night) | C$ 420 |
When to book a room at Intercontinental Cleveland
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to downtown | 6.2 km |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 21.6 km |