Travelodge by Wyndham Courtenay

Nothing

We booked online.When we checked into hotel we went to our room.The room had such a strong deodorant type smell it was unbearable.We went down to front desk and asked for another room, she gave us another room.Also very strong smell, we went back to desk she gave us master key and the numbers of two rooms.These were not as strong smelling but still smelt heavily of deodorant , overtop of stale cigarette smell.We asked to be reimbursed for our room, but were told to come back in morning and talk to manager. In the morning we went back and the manager first told us because we booked online and didn’t give 24 hours notice it was not refundable. My problem with this is we did show up in good faith to rent room , it just wasn’t acceptable.He then said that we were offered a. upgraded room.They were not upgraded, but that is beside the point ,the problem with all of the rooms was the smell. I am very sensitive to that type of smell. Are they trying to cover up mould smell ,did they just spray for bed bugs.I see from other reviews this is not the first complaint.I would like my deposit back. Is $80 worth more to them than customer satisfaction.This hotel should not be carrying the Wyndham name. If you are not smell sensitive the price is good..I am sorry I didn’t get to enjoy the breakfast that everyone raves about.

Staff was helpful, and breakfast in the morning was nice and simple

Bathroom was dirty, and rooms are very outdated.