Europa Gatwick Hotel & Spa

The front of the hotel looked fancy. The fact we got "upgraded" rooms from the lodges, which apparently are worse (but that isn't saying much considering the rooms we did get!) The staff were nice.

The car park is a nightmare - there were flooded areas and I had to drive through one flooded bit that resembled a ford! And people park any way they fancy, there's no organisation or logic to it whatsoever. The entire hotel is very outdated and needs gutting completely! Or just demolish it and start again (would be cheaper)!! I guess it has a charm to it but it isn't appropriate in this modern world, especially this close to Gatwick airport, where people aren't looking for 'charm', they're looking for comfort for an overnight stay! I'm so glad we didn't stay for any longer!

Leaving

Rooms very dated and dirty constant noise from other guests coming and going bad lighting for walk to annex and lack of security for car park as eight vehicles broken into on Wednesday night mine being one of them when reported to reception I was told it’s not down to us you need to phone the police

Nothing

Very noisy with people shutting doors, bed was really uncomfortable. Wasn’t sure if there was any wi fi or not.