Hyatt Regency Dubai Creek Heights Residences

Clean property

Huge delay in check-in and check out (I don’t recommend this property for people who have small kids or who don’t want to miss an appointment or a flight) Was given NO direction about most important things (I was given wrong room number, No direction about how to use room keys, room location, the elevators, restaurant... etc) the keys were thrown to me and the staff left the desk immediately- If I was not accompanied by my kids I will leave and look for another place to stay. I arrived around 4:50 pm (check in starts 3pm) and I got in my room at 5:45 , when I checked in the staff said just wait for 3 minutes and the room will be ready- I waited for 15 minutes then I went back to the staff asked why still I hadn’t received my room , staff said we are sorry for the delay, just wait for another 3 minutes and the room will be ready, and I waited for about 20 minutes, I went back to the disk , and stood up in front of the desk and did not say any word, just I blocked the desk that no guest could check in, and in 1 minuet I received my room keys, and the staff left the desk once he gave them to me. Imagine you came from long drive, and you wait for about 50 minutes to get in your and your kids crying want to eat, rest, ... etc Another thing that was not clear to me , I paid for this booking in advance, but they charged me 15 Derhams (they said for tax) , it was not clear for me if I already paid this or not. When I checked out , I called the operator said we are checking out can you send some body to help with luggage , then we waited for almost 10-15 minutes and no body came , then we took our luggage downstairs by ourselves , otherwise we could miss our flight I never ever have experienced this before, even with 2 - 4 stars hotel. This time we decided to pay more to get more rest and comfort before our long flight , but it came much below our expectations.