|""Kid friendly, staff was great!""||(in 64 reviews)|
|"Free drinks at happy hour."||(in 24 reviews)|
|"Free breakfast was outstanding."||(in 89 reviews)|
|"No air conditioning in April."||(in 10 reviews)|
|"Hot tub jets didn't work."||(in 9 reviews)|
|"Advised by front desk to refund in3-5days or just deal with it so unhap"||(in 6 reviews)|
|free breakfast||in 214 reviews|
|room was clean||in 172 reviews|
|room was hot||in 148 reviews|
|staff was very friendly||in 141 reviews|
|pool was closed||in 127 reviews|
|happy hour||in 81 reviews|
|front desk||in 66 reviews|
|hot tub||in 47 reviews|
|bed was comfortable||in 39 reviews|
|kids running||in 37 reviews|
|open bar||in 35 reviews|
|air conditioning||in 30 reviews|
|free drinks||in 28 reviews|
|two days||in 12 reviews|
|right off the highway||in 11 reviews|
|hotel was under renovation||in 9 reviews|
|omelettes and fried eggs||in 9 reviews|
|embassy suites||in 6 reviews|
The hotel was nice visually .
No air conditioning in April. It was so hot we had to leave early for another hotel.
Good place, very dry, highway noise
Nice hotel, a bit dated but totally acceptable. Open bar, amazing breakfast, fast internet, staff was good, housekeeping good, restaurant on site was good.
Air in the hotel was very very dry.
Free breakfast was outstanding. Free cocktail happy hour was nice. Staff was exceedingly kind (except for a manager who was blatantly harassing the excellent bartender).
Outdated room. Felt like a sparsely remodeled basement. Toilet was awful. Pillows so soft you may as well sleep without them. Air conditioning barely functions--it was hot in the room all night. Pool is so small and only 4ft deep. Hot tub's water level was not full and so the jets sprayed water in our faces.
The breakfast was great. Staff at egg station is very friendly and happy.
The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Nice, spacious with a great breakfast!!
Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
Did not meet expectations
Reception and breakfast were actually decent
Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Facility is showing some aging. Missing coffee making ingredients in room. Noisy location (right next to thruway).
A Hidden Gem
The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms
A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.
A solidly great hotel...sans alarm.
The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry).
Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it. I know it wasn't her fault, but pretend that you care about waking up 100+ guests with an air raid style alarm. It's hospitality 101.
good price with good buffet breakfast minutes from the thruway large accomodating suit nice atmosphere
I liked the feeling of the place...the staff was very nice and helpful and the good was excellent...the room was great and there were no problems
The bathroom was a little small and there was no fan
happy hour breakfast resturant Room housekeeping room size
Room coffee machine
Embassy Suites by Hilton Syracuse is a value-based hotel in downtown DeWitt. There are 215 total rooms that each come with a private bathroom, a safe, air conditioning, and a flat-screen TV. Daily housekeeping ensures that linens and towels are fresh every day. Additional storage space is available upon request.
Guests are given free WiFi during their stays. There is also free parking available on-site. Those looking to book a special event can make use of the hotel’s wedding services and banquet room. There are a number of conference facilities on-site that can be used for business meetings or private events.
The hotel is just two miles from the Hancock International Airport, and there is airport transportation available to and from the hotel. The on-site restaurant provides free breakfast for guests in the morning, and stays open for lunch and dinner. There is also free tea and coffee in the front lobby at all times. The 24-hour front desk stays open to provide additional accommodations to guests.
There is a gift shop and ATM on the premises. The on-site convenience store is available for those looking for additional goods or gifts. Guests who are in a hurry can utilize the express check-in and check-out services. Those extending their stays can make use of the laundry and dry cleaning services available on the premises. The bar and lounge stays open late into the evening and serves specialty drinks.
based on 393 reviews
Policies vary by room type and provider.
All reservations at Embassy Suites Syracuse – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Embassy Suites Syracuse is located at 6646 Old Collamer Road South, 3.1 km from the centre of East Syracuse. Embassy Suites by Hilton Syracuse is the closest landmark to Embassy Suites Syracuse.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Embassy Suites Syracuse.
Yes, Embassy Suites Syracuse offers free Wi-Fi.
Yes, Embassy Suites Syracuse offers free parking.
No, Embassy Suites Syracuse does not offer free airport shuttle service.
Embassy Suites Syracuse is 2.7 km from Syracuse Hancock Intl. Embassy Suites Syracuse is 57.2 km from Rome Griffiss Intl.
Yes, Embassy Suites Syracuse has a pool on-site.
Embassy Suites Syracuse has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.