While the hotel location is convenient with adequate parking space, the service was very poor. We arrived at the hotel at 4:10, there was nobody at the front desk. A guest went to locate a clerk who checked us I about 25 minutes later.
1. No receptionist at the front desk as we arrived; no answer calling the extension as directed by a sign. 2. We requested no-smoking room, but the whole 3rd floor smells cigarette. 3. About the TV, any channel we turned on kept going off and on.
Just needed an overnight stay to sleep. Checked in and wasn't in the room except to sleep. Room was clean and bed was comfortable. Didn't use the kitchen area but would of if we had been staying longer.
Maybe some utensils should be in the kitchen if you needed to eat something instead of requesting them being sent to your room. We needed a knife to cut bread for sandwiches but all the drawers are empty.
The tv only had 5 channels out of 45 that could be viewed due to a problem with their provder. They gave me the number to call and all I got was a run around. They never did fix it. Housekeeping never came until we were leaving. Only coffee and muffins.
They essentially bumped us at the last minute. We had to find alternate
Cleanliness and staff
Breakfast was disappointing. No mirrors in the room
My dog was welcome.
Would like to have had a hot breakfast included.
Location is great.
Wishing it had a better breakfast
This hotel went down hill. They have bed bugs now. Some room we're restricted for reservation for having a treatment. It's so sad I used to really enjoy traveling to this hotel
The hotel was located close to a Starbucks. It's a modern, clean, beautiful hotel in a downtown area. My Holiday Inn was close to the action, restaurants, night clubs, and Starbucks.
A couple of the lights did not work in the room.
Had interactions with four different staff members - all were polite and helpful. The young lady at the front desk, was a gem. She was so personable and professional. She has such a fantastic personality. She's made for the hospitality business.
The room was very basic but served my purpose. Only two complaints: 1. No wash cloths?! 2. No soap or shampoo. Really? How cheap can you get?! They cost mere pennies when bought with the volume purchasing power of a hotel conglomerate. Very disappointing.
With a stay at Extended Stay America Frederick - Westview Drive in Frederick, you'll be a 4-minute walk from Westview Promenade and within a 5-minute drive of Harry Grove Stadium. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Based on 410 reviews
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