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Cons: No room to move very cramped

Pros: Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

Cons: Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

Cons: I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade.

Pros: Crew was very pleasant

Cons: Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out.

Pros: Great flight. Seats a little tight.

Pros: I liked when it ended. Glasses made of actual glass were a nice touch.

Cons: The ground crew in Toronto could use some customer service training (one man at the lounge counter was lovely.) We were hearded like cattle, it seemed extremely disorganized and overall not a pleasant experience. No plugs for devices, no in-flight entertainment. Back of the seats in front of us were dirty.

Pros: The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights.

Cons: The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights.

Pros: Complementary snacks in waiting area.

Pros: The convenience at YTZ airport.

Cons: The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on.

Pros: The staff is very competent. Friendly without overdoing it / being fake. I always fly Porter if I can, especially out of YTZ.

Pros: It was an easy flight but the checking in was slow.

Cons: Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work.

Pros: Easy airport

Pros: The checked baggage came through all the way from CTS-HND-YYZ-DCA. It was great I didn't have to pick them up even once. Thanks.

Cons: The boarding gate at YYZ was changed without announcement. No free movie or audio. Snack was sort of sad.

Pros: Crew was responsive

Cons: Late departure, sitting on the tarmack for hours, most uncomfortable seats

Pros: Crew as always with air Canada were very accommodating. Always smiling!

Pros: They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do.

Pros: Super comfortable seats. Lots of movie options.

Cons: Food was not very good

Pros: Very bad crew. Seats very uncomfortable

Cons: Crew could have been better

Pros: Crew was helpful and food was good.

Cons: The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers

Pros: Nice crew.

Cons: Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed.

Pros: Good flight

Cons: 2 Delays

Pros: Crew was nice.

Cons: How much do United Engineers get paid? They can’t figure out how to make the last row recline? And why was this particular flight not able to let me select a seat?

Pros: Crew was great

Cons: Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd

Cons: Not get delayed. Don’t make me check a bag that clearly isn’t oversized

Cons: Delayed more than 2 hours

Pros: Delayed

Pros: The crew was super nice and seat were comfy

Cons: I know that thing can happened but this flight was delayed an hour and half

Pros: Crew was great. Especially Reagan

Cons: Poor choice of movies

Cons: Poor oversight by gate staff on limited carry-on luggage space caused departure delay, easily avoided for next time.

Cons: Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a

Pros: The boarding was good and effective, Entertainment was good.

Cons: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.

Pros: Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great.

Cons: Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb.

Pros: Early departure

Cons: Absolutely nothing

Pros: Crew was good.

Cons: N/A. No food was served due to turbulence which is uncontrollable.

Pros: Amazing crew & comfortable seats.

Pros: Free drinks and snacks. Staff were friendly.

Cons: Very small overhead compartment. Boarding procedure was chaotic.

Pros: Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable.

Cons: Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water.

Cons: the snack (chips) I recieved was expired and had a smell to it!

Pros: Complimentary refreshment during layover.

Cons: Flight delayed without informing the estimated time of delay. Confusing boarding time and gate number.

Pros: Boarding was smooth

Cons: More entertainment choices

Cons: The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers.

Cons: 7 flight delays, over 1 hr 20 min to board, poor service, reboot entertainment system 4 times

Pros: Crew was responsive

Cons: Late departure, sitting on the tarmack for hours, most uncomfortable seats

Pros: Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay.

Cons: Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am.

Pros: Boarding went well.

Cons: The flight was too warm. One particular flight attendant in economy was particularly gruff and made the flight unpleasant as she spoke abruptly to clients. One man asked for tea no sugar, she told him that he should just ask for black tea and not add things to his order. As she picked up trash she t

Cons: Cabin temperature was set too high that caused dryness

Pros: Speedy departure and arrival early

Cons: There were a few bumps. Would be nice to use points for seat upgrades