Buchanan Arms Hotel

Staff and breakfast

Bed

The standard at this hotel has deteriorated since we were last there. Towels for the leisure centre had to be taken from your room as there was a problem with the supply. No bath mats were available so an additional hand towel was supplied. Never knew whether Restaurant was available or not, menu was shown at reception but staff not sure if any changes were being made. Breakfast choices were poor.

Leisure facilities are very good. Fitness rooms, pool, sauna, hot tub and steam room (Which later broke down). Good bar.

This was our 3rd stay, got there slightly early for booking in. Sat around for ages, as they forgot to tell us our room was ready. We were allocated room 7, and on entry we were greeted by a damp smell, and a room which seemed as if it hadn`t been cleaned for a while. Scruffy carpet, drawer front hanging off, poor décor. Bathroom had a layer of dust all round tile edgings, hairs and pubes on floor, blood on washbasin tap and only one towel and next to no toilet roll. My wife actually got down on her hands and knees and cleaned it all after I`d wrote a note of all complaints, and it still wasn`t done,(Apart from a towel and a toilet roll, sorted by the receptionist). Bin in room not emptied til last day, and bin in bathroom not emptied or bathroom touched at all after we`d approached housekeeper about cleaning it ourselves. To which the reply was "Thanks". Had to ask reception for coffee and milk. Later found out only one Housekeeper and a new starter to look after 52 rooms, but still no excuse. No stay feedback on checkout. Birthday break ruined.

Staff were friendly.

Charged for breakfast when it should have been included in the Genius price. Refund agreed by e-mail but has not been processed. Breakfast was hot-plate buffet style but most elements were cold. Bathroom in room felt a bit shaby. Bath creaked a lot when you stepped into it to use the shower.