We like the front desk and concierge. What hate is the restaurant Staff, they are rude and unwelcoming, we are hotel guest but cannot accommodate us for dinner (2x) we are forced to eat outside to Tsuen wan They even laughed at us as we leave.
Friendly staffers, room cleaningness, well equipped room and modern designs in the room. Bath room was excellent!
Location was a little remote. However, the shuttle bus was really helpful. Also, the last shuttle bus was around 11:00 pm. After that time I have to take the taxi back to the hotel and it cost HK$53.
Nice view, next to my late grandfather's beach mansion, and breathable air. Only about 15 miles to te HK/China border.
Replace or steam clean the carpert inside all rooms.
old and far
The hotel is far from the central. They offer shuttle to Tsuen Wan MTR then you need to take MTR to the central. You will waste 1 hr each day. They speak very little English and customer service doesn't really exist in their culture. Don't expect much :(
Yes. Very bad customer services. You can't call down to reserve a shuttle ride. You have to stand in line for at least 15-30 minutes and yes, there is NO chair.
The staff was highly accommodating and willing to serve every need. Even with a language barrier they made every effort to understand the questions posed them and help make desired arrangements. Very impressed with the service.
There is no shuttle to/from the airport, so guests are required to take a bus or taxi. I didn't find this to be a horrible inconvenience but I can imagine someone with a less adventurous spirit would. Perhaps an airport pickup for guests who call ahead?
The people and the mountain view.
The hot tub,sauna, steamer room are very, very small.
They do have a free shuttle.
The hotel was cheap but the ride from the airport was more than half the cost of the room. The listed distance from the airport to the hotel was deceiving. Also, far from every thing else as well. The room smelled moldy so if you are sensitive, beware.
Room was very large & clean. I felt like I was staying in a 5 star hotel. Everyone was friendly. I would stay there again.
The service was excellent. Very polite and very helpful.
It had listed in the amenities that there was a shuttle. But when we arrived at the airport I learned you have to pay for it a head of time/there was no airport shuttle at all. So we had to taxi.
It is clean and quiet.
It is better if they can give more information about transportation
Poor accessible site. Far from bus stop & metro. No available facilities around.
This family-friendly Tsuen Wan hotel is located near the airport, 2.8 mi (4.4 km) from Tsuen Wan Park, and within 9 mi (15 km) of Golden Beach and Ladies' Market. Mong Kok Computer Centre and Sky 100 are also within 9 mi (15 km).
Based on 6,707 reviews
Value for money
Bar and Beverages
Policies vary by room type and provider.