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Distance to city centre
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|"We really enjoyed the Italian restaurant."||(in 2 reviews)|
|"Great clean staff and friendly staff everywhere."||(in 14 reviews)|
|"Friendly staff, beautiful and nice rooms, great beach"||(in 15 reviews)|
|"Room was in need of repair."||(in 3 reviews)|
|"The pool deck is dangerous."||(in 5 reviews)|
|"I booked two rooms ."||(in 5 reviews)|
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They had a venue of someone singing outside in the volleyball field until 1 am and it was super loud and kept me awake.
The bell boy was the only friendly staff member.
Our bedroom was not available when we arrived even though he reserved months ago. We had to wait forever. No staff member was friendly other than the bell boy. Pool security was super rude. The bedroom mirror was stained the bathroom has a foul smell. The ac was the only good thing. The tv had few channels and the remote control did not work. No parking space either
Balconies in every room. Pool very nice. Staff friendly.
Loud music until 12:30 am one night.
The location only.
Booked months ago for a two week stay based on reviews. Checked in, room was awful, patio door did not lock, called the desk, they sent someone up, he screwed the door shut so it would not open now, asked if he could leave the screwdriver so we could open it if we wanted air, he said no. Packed up, went to desk and asked to be moved, they put us in another room with one small bed, it smelled musty, the toilet did not flush properly. Tired after travelling all day, gave up and went to bed. Packed up in the morning and asked to check out early, they said they could give us a better room, too little, too late. Gave us a refund for 13 nights and we left, will not ever go back to any Krystal Resort. Credit card company called me, my card was compromised do they cancelled it, several attempts had been made using my card in Mexico. The Krystal was the only place I had used my card.
I already said above.
We really enjoyed ourselves. It would be nice if there was a swim up bar. Also a bigger area with there's no kids and have it be separate from the other pool. Unfortunately in the middle of the night the sink in the bathroom blew a pipe and water started running. Luckily my husband knew what to do. We called the front desk, they were quick to help. They did come but asked to fix it in the morning because it was too late. Unfortunately the electrical outlet in the bathroom was not working. It would have been nice to have a refrigerator in the Room. We really enjoyed the continental breakfast we had and the staff was very nice.
The Krystal Ixtapa is ideal for enjoying this fabulous destination in the heart of the Mexican Pacific. Your finest accommodation option, as it offers everything you look for when vacationing: leisure, evening entertainment, water sports, activities for youngsters, delicious cuisine and the best service from the moment you enter the property. The hotel awaits you with 255 recently refurbished rooms and suites, all with a cozy contemporary style, marble floors, private balconies and extraordinary views of the Sierra Madre Mountains & Pacific Ocean. Krystal Ixtapa is located in one of the best beaches in the heart of the hotel district, and is accented by the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! For dining, guests have a number of delicious options with three a la carte restaurants on property, including the landmark Bogarts, and a Sports Bar with billiard tables. The hotel also has Gym, Childrens Pool, Indoor Kids Play Area and preferred green fees at a golf course located just across the street. Being conveniently located only 3 minutes from both the Marina and the shopping area, the hotel is ideally located so that you can experience all that Ixtapa has to offer.
based on 1,577 reviews
Things to Know
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Krystal Ixtapa
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Most Popular Landmarks
- El Palmar Beach 345 m
- Delfiniti de México 361 m
- Magic World Aquapark 0.4 km
- Marina Ixtapa Golf Club 0.8 km
- Marina Ixtapa 1.2 km
- Palma Real Golf Course 1.4 km
|Ixtapa-Zihuatanejo Intl||16.8 km|
|Lazaro Cardenas||70.3 km|