Best Western Hotel Kaiserslautern

Not secure. Anyone could walk through the front door, push the elevator button and go to any room they wanted. No air conditioning. However, when we inquired, they gave us a floor fan. It was over 90 degrees on all the days we were there. No ice. Had to ask the bar attendant for glasses of ice so we could carry cold water bottles with us during our sightseeing. The bathtub/shower is narrow and deep (over my knee cap). It is very difficult to get out without falling. I asked for a wash cloth on the first day. The hotel staff said they would bring one. I didn't get one. I asked the second day (new staff) they said OK. On the third day I still did not have a wash cloth (although the information book in my room said they were available on request) and the staff told me they don't have any. My room wasn't cleaned on the 2nd day. I called the hotel staff and they sent someone to clean it. The location is outside of the main town. There is a city bus across the street that can take you to town and back. However, when we asked the staff on our first day where we could go to get food/snacks/drinks they told us to walk down the hill and turn left. They indicated that this was close. It was not. It was 1 mile away. They should've given us the bus schedule and told us that the bus across the street could take us to town and back. Some of the staff don't speak English, so it was difficult to communicate with them. My sister had a single room/twin bed. The TV was mounted on the wall, where her bed was against, near her feet. She could not watch TV while in bed, only if she sat in the desk chair. (Not comfortable).

Nothing really

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