Daily cleaning, installation of cabin HEPA filters on flights to Frankfurt Airport
ca.kayak.com is also available in French. Voir le site en français.
Air Canada, Lufthansa and Aegean Airlines have waived their change and cancellation fees on flights to Frankfurt am Main. Confirm policies on booking site.
The cheapest airline ticket to Frankfurt am Main from Canada in the last 72 hours was C$ 319 one-way, and C$ 1,104 round-trip on the route from Toronto to Frankfurt am Main. The most popular route is from Toronto to Frankfurt am Main and the cheapest ticket found on this route in the last 72 hours was C$ 576 round-trip.
In general from Canada, Aegean Airlines, Air Canada and Lufthansa fly the most to Frankfurt Airport.
Frankfurt Airport is 12 kilometres from the centre of Frankfurt am Main. View on Map.
Play areas can be found in Terminals 1 and 2 of Frankfurt Airport to keep children entertained while passengers wait for a flight. Sign up for an Airport Experience Tour which takes you behind-the-scenes to see all the airport happenings or watch a free movie at the Movie World locations in Terminal 1. For passenger convenience, movies are available in a number of languages.
Frankfurt Airport is a shopper’s paradise, but if you don’t have time before your flight, international travelers can also order duty-free shopping online. Simply browse the online store, reserve specific items and pick up and pay for your purchases before you depart. Choose from items such as champagne, perfume, electronics, toys and souvenirs. The website is available in a number of languages for added convenience.
There are plenty of ways to keep busy before your flight. Hit the slot machines, spin the roulette wheel or play a hand of blackjack at the casino in Terminal 1. If you prefer video games, compete against other passengers at the Gaming World locations throughout the airport. Lunchtime concerts are held regularly in the chapel in Terminal 1, while a flight simulator lets travelers fulfil their dreams of being a pilot.
The Airport train station is located on the ground floor of the airport in Terminal 1. RMV urban trains have direct connections to Frankfurt, Aschaffenburg, Hanau and Wiesbaden. Take the S-Bahn lines S8 and S9 or the Regional Express 59 and 75. Long-distance Deutsche Bahn trains also offer connections to other cities in Germany and the rest of Europe while public buses are available to and from the airport.
Most visitors from Canada will not be allowed to enter Frankfurt Airport. Except German citizens and people who are resident in Germany with a current right to reside in the country.
Travelers on connecting flights, who do not leave the transit zone of an international airport. Travelers from closed/banned areas entry is possible only in exceptional cases and is conditional on there being urgent need.
These include healthcare and social care personnel and health researchers, skilled workers whose economic activity is necessary and cannot be postponed or performed from abroad, freight and transport staff, seasonal workers, students who cannot continue their studies from abroad, travelers making visits for urgent family reasons, diplomats and staff at international organizations.
Read more about travel restrictions for Frankfurt Airport
Visitors from Canada will need to quarantine for 10 days upon entering Frankfurt Airport.
Visitors from Canada must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 48 hours before departing to Frankfurt Airport.
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Frankfurt Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Frankfurt Airport is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Frankfurt Airport with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Frankfurt Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together."
Cons: "3 out of our 4 flights had some sort of delay."
Pros: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Pros: "Cabin staff were cheerful and helpfully"
Cons: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"
Pros: "Absolutely amazing service"
Cons: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."
Cons: "Delay for both leg trip."
Pros: "Respect and politeness of the staff"
Cons: "Wi-Fi is not available on all flights also is easy to download the fllynet"
Pros: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."
Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Cons: "Be on time"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "Everything went well. No delays, lines or uncertainty. Great job!"
Pros: "Seating space was fair"
Cons: "Too hot"
Cons: "Didn't like the fruit dish or the liverwurst type meat."
Pros: "Was very courteous and helpful though out the trip"
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Cons: "Had to wait more than 30 min at SJC"
Cons: "boarding was late and slow, arrival at Frankfurt late"
Cons: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."
Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."
Pros: "A regular predictable LH flightqq"
Pros: "Water and juice served all the time"
Pros: "All was good."
Cons: "All was good."
Pros: "The counter staff in Heathrow was great"
Pros: "I like everything. Everything orderly and perfect."
Cons: "The screen for viewing movies were not functioning all the time."
Cons: "50 minutes late"
Cons: "Limited choice of types of meal - no vegetarian option."
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pros: "Easy flight and on time"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Pros: "Everything was good, on time and without problems"
Cons: "Chairs might have been more comfortable"
Cons: "No air vents"
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "Everything was perfect!!!"
Pros: "Loved the flowing wine and choice of 124 movies! Was served a pretty good gluten-free meal and Baileys for desert! Will definitely fly Lufthansa again!!!"
Pros: "Plane A380 upper deck"
Cons: "Hindu Veg meal could have been better. Boarding area was very crowded for a A380 plane"
Pros: "sory, i am not good in english"
Cons: "delay in departure, if your fault"
Pros: "On-time, efficient check in, bags arrived intact, no problems."
Pros: "Overall was fine."
Cons: "Plane was small. It was a United code share: United plane"
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Cons: "Excellent airline. Always my first choice!"
Cons: "Flight delayed, lost our luggage, broke our stroller"
Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."
Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."
Pros: "Seats were comfortable."
Cons: "Free coffee and soft drinks. It is a 3 hour flight."
Cons: "They lost all my luggage"
Pros: "All good, excellent crew."
Cons: "After awhile Seats were a little uncomfortable."
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "Same as above"
Cons: "Same as above."
Pros: "very friendly staff great flight with nice tech made trip fly by"
Pros: "The service. Excellent"
Cons: "Pay for the food. LOL."
Pros: "Average flight to get you where you want to go. air hostess was helpful."
Cons: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."
Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."
Pros: "Very pleasant, competent, attentive, efficient crew."
Cons: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Cons: "The flight attendants were helpful enough, but they did not offer as many drinks as I like. Breakfast was only coffee, tea or water. No juice at all."
Pros: "Great selection of entertainment."
Cons: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Cons: "Missed the flight."
Pros: "Direct flight LAX to Dublin with no lay overs"
Cons: "No toilet paper or paper hand towels in the bathroom. Early on in the flight I went to ask for toilet paper and was given a nod. Tried a different bathroom and no toilet paper there. Servicing the toilets on the full flight was neglected."
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"
Pros: "Everything was fine on this flight. From the price food and service. The layover was to long but it was a last minute booking"
Pros: "Seats, Service , food Everything was great"
Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Cons: "Can't get assigned seat all at once for both Lisbon to Dublin and for Dublin to LAX."
Pros: "Flights were on time"
Cons: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"
Pros: "It got me there."
Cons: "Had to pay for sodas."
Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Pros: "Everyone very helpful"
Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"
Pros: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Cons: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Cons: "Weather delays. No water except for purchase"
Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"
Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."
Pros: "The crew was very attentive, good"
Cons: "The air conditioning was so cold I had to put on multiple layers of clothing, shirts, and my coat to keep warm."
Cons: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."
Cons: "------- we were very cold on the plane . ."
Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."
Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Cons: "Coffee was 3 euros?"
Cons: "The crew looked completely unhappy. There was only one crew member smiling. The flight was delayed by about an hour due to food. I feel if we are paying for a flight that is 7+ hours the crew should at the very least fake a smile."
Cons: "Warm bus for the transfer from one plane to the next!"
Pros: "Again... we didn't crash. That was nice."
Cons: "There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans."
Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Cons: "The seat bottom was just a bit on the hard side."
Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."
Pros: "Free kids meal was nice. Good selection of kids shows."
Cons: "Seating was not as expected due to plane change. Screens did not work on first leg, and screen controlled seat recline & lights."
Cons: "Old equipment as Maxes had to be replaced. Very limited luggage space in cabin. Little leg room and airline making a bundle off passengers with carry-ons that were over weight and charging to put under plane. Maybe not an issue if they had the Boeing Max up and running."
Pros: "The flight and crew were nice."
Cons: "Not having to pay 152.00 for one checked one Bag."
Cons: "Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience."
Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Pros: "Fly Saga business.... exceptional food and service."
Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"
Pros: "Everything Nothing"
Cons: "Very limited food choice."
Cons: "unexpected luggage charge for an international flight. $100 for each way!"
Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Cons: "No food goingacross"
Cons: "All the extra charges for anything other Seat on the plane. I don't blame Icelandair for this, I blame Kayak for it. Kayak really suck at informing customers about the services offered by Icelandair, I would have bought a better ticket if I was given all the info to make a informed decision"
Cons: "Icelandair! Didn’t switch us to the local airline wow had to use the lufthansa Which delayed us getting to our destination by eight hours"
Pros: "Getting off the flights! What a terrible experience. We will never fly or recommend this airline again"
Cons: "We will not fly Icelandic Air again. The baggage fees were incredible - $95 per bag to go from Boston and $110 per bag to fly home. That is over $400 in bag fees. This with practically no service, no snacks - we did get water and soft drinks and a ground crew in Iceland that does not communicate about boarding. There was no system to get people on the plane and no communication You expect a baggage fee but it should be well communicated. We looked up the fee online and saw an economy bag listed. What they do not list is that there are different economy baggage fees. The lower price you pay the higher the fee. Again I don't mind a fee - I just should be able to find that fee before I commit. Very deceptive advertising. I could have booked a flight with an airline for the same price and gotten better service, a few snack and airline miles."
Pros: "In flight entertainment was good"
Cons: "Friend payed for additional luggage via phone call with Iceland Air but when we arrived the payment wasnt on file when we checked in. Even with a payment receipt for their luggage it was a hassle to get the airline to accept the luggage. Thought we were going to miss out flight but made it with little time to spare."
Pros: "We didn't crash so that's a bonus."
Cons: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."
Pros: "You feel like they like you and want your business"
Cons: "Q line for boarding"
Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"
Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."
Pros: "Flight was punctual"
Pros: "staff statues of the plane interior of the plane space touch screen entertainment program"
Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"
Cons: "No food served at all, only drinks. The cabin got incredibly hot. The flight staff were friendly so that’s a plus. Seats were very uncomfortable and when the person in front of you reclines their seat, the back of their seat is right in your face. Also, boarding was a pain. Boarded 30 mins later than the scheduled time."
Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."
Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"
Pros: "Size, prices, flight attendants."
Cons: "No snacks"
Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Pros: "Friendly crew"
Cons: "Late flights, long delays, no communication"
Cons: "Late arrival almost missed train."
Pros: "The price of the fight was affordable at the time. Under 500 dollars for a round trip flight to Europe."
Cons: "When I checked in online with Icelandair's website I was provided with a boarding pass from Iceland to Frankfurt when I needed a boarding pass from Minneapolis to Iceland. This confusion lead to a missed flight and a unhappy customer."
Cons: "Did not like the fact that a 400 pound man took up hall my seat along with his."
Pros: "Everyone was very kind and worked efficiently.."
Pros: "Good service."
Pros: "Assistance was available"
Cons: "Poor system. Caused excessive delay"
Pros: "Friendly crew"
Cons: "Boarding at Reykjavik was very inconvenient. The airport building is old and needs upgrading."
Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"
Pros: "Flight left and arrived on time. There were no surprises."
Pros: "There were movies available."
Cons: "The only thing offered was one drink and this was an international flight. The flight was delayed which resulted in us arriving only fifteen minutes before boarding our next flight which was also delayed. You had to pay for internet unless in their premier club."
Pros: "The exit row window seat near the door had significantly less leg room."
Cons: "Couldn't preorder a meal so had to bring food or buy theirs on a 7 hour flight."
Pros: "They were extremely helpful and accommodating. Very friendly.They provided my daughter with free food, which was a nice surprise as i was expecting to pay. Lots of leg room and they were very help changing planes and waited for us as our other flight landed late."
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "The crew was great"
Cons: "The chairs are hard and no lumbar support"
Pros: "Crew was helpful. Flight was on time. Luggage was provided in a timely manner."
Cons: "Underseat space for center seats is not adequate for two seats. One the the entertainment screens required multiple resets throughout the flight."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Cons: "Cabin crew was good not great - expected more in flagship"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Seat upgrade."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "On time, super help , confortable"
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Pros: "video choices"
Cons: "seat width leg space aisle are way too narrow"
Pros: "Crew was great!"
Cons: "Isles for walking are way too small! I mean you can’t walk normally. I am 5’11” 195 lbs. not big but I have to move sideways down the isle. This is a very dangerous situation in a emergency situation. Something needs to be done. The seat space between the seats is another story"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Attentive and caring flight crew. Speedy and efficient boarding."
Cons: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Left on time, service was good."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "Crew and other personnel"
Cons: "I was not able to select a seat 24 hours before flight"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Cons: "The set I paid for I didn't get that and service was not good at all"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "That it was over night"
Pros: "Everything was good"
Cons: "Food was not good at all."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Cons: "Need a better chess program"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Pros: "Food and crew were excellent. In flight entertainment vast."
Cons: "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Cons: "Crew were consistently overlooking us in the middle section."
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Cons: "Never got to board that plane due to delay of my previous flight."
Cons: "our flight was delayed, and no other options"
Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Pros: "Smooth flight"
Cons: "More food, more water"
Pros: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Cons: "Cannot really think of anything that needed attention on these flights."
Cons: "It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen."
Pros: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Cons: "No entertainment"
Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Pros: "Great crew. That’s about it."
Cons: "Absolutely horrible business class on the A330-343. Honestly, they should be ashamed of flying this airplane. They have four of these from Singapore Airlines and of course on both flights I was unlucky enough to get stuck with it. The cabin looks horribly outdated, is worn out, and smells."
Pros: "Nothing went wrong so it is good enough for me"
Cons: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Pros: "The plane was comfortable the free drinks and food and crew were friendly."
Cons: "Can't think of anything!"
Pros: "In time. Plane half full. Perfect."
Pros: "Clean plane, nice crew"
Cons: "No entertainment at all"
Pros: "Smooth flight"
Cons: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"
Pros: "Plane newish"
Cons: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"
Cons: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"
Pros: "Food was good, but no champagne offered. The attendants were nice, though."
Cons: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Pros: "Good and entertainment options in executive class."
Cons: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Pros: "TAP Airlines did not fly this route for day and probably hired NEOS Airlines to fly as charter or contract this route only? NEOS Airlines is an Italian airline probably comparable to Southwest Airlines in the USA. It's a cattle car airline with no frills. Crew was very professional, food was actually good. A sandwich that was of course Italian ingredients. Seats were comfortable for the 3 hour flight."
Cons: "Checking in and paying a $49 excesses baggage fee for I was better off paying a full fare. Discount fare, what a joke!Than finding out that TAP put me on standby status?? But I eventually got a seat. It was no relief thinking I would be left behind and my plans elude be delayed.TAP airlines had only worked the front desk check in, gate check in and don't know about the ramp service. So I can't give a full positive review of TAP Airlines"
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Pros: "It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient."
Cons: "Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!"
Cons: "Flight was late on way back. Also no food optipn for vegetarians"
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Pros: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Cons: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Plane too small and doesn’t have the thing to charge my phone"
Pros: "Great comfy seats, checking was a breeze and the staff were friendly"
Cons: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Pros: "Cute meal already waiting for us at the seat when boarded"
Pros: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
Cons: "No food or entertainment"
Cons: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Pros: "Not much"
Cons: "no service. No drinks even in 1st class. No food. No snacks. No nothing."
Pros: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."
Pros: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Cons: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Pros: "Great boarding process, friendly staff, the planes are newer and well-equipped, everything was on time, good food options on the plane"
Cons: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Pros: "Nothing. Staff unhelpful and unorganized."
Cons: "They seem super unorganized. You wait on a line to check-in, then another one to board and then another one to actually sit down. I've enevet been on an airline that has such long waits."
Pros: "Crew very helpful and friendly"
Cons: "Slow boarding; food"
Cons: "Missed that flight because of previous delay"
Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Cons: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."
Pros: "Nice Crow, no delay and Good food"
Cons: "More or less seat"
Cons: "We were told that we wouldn't miss our connection, but we did and had to wait the whole day for the next flight plus stay the night in Frankfort before going to our final destination."
Cons: "I'm vegetarian and I can't chose the option when I made the checkin"
Pros: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Pros: "There was enough space between the rows of seats!"
Pros: "Ver good flight Nice service on board The plane was very well maintenance"
Cons: "Food is not good It is not tasty"
Airlines flying to Frankfurt Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Frankfurt Airport
Masks required on board, masks provided on flights to Frankfurt Airport
Social distancing seating
Middle seats unavailable to book on flights to Frankfurt Airport
Testing for antibodies, testing for symptoms for flights to Frankfurt Airport
Waiving of change fees. Search flexible flights to Frankfurt Airport