online check in was not available so i had to get to airport extra early. The flight was delayed and my luggage was lost. I had an argument with the person behind me who wanted to keep her bag on the floor and not allow my seat to recline on a 9hr plus flight. So overall, lots and lots of areas for improvement.
The flight was operated by Lufthansa. You can't expect much from them anymore. They have a talent in getting something wrong.
The food was the worst I’ve had on any flight I’ve ever been on.
The seat and leg room was not good. The food and beverage service was good.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
Better seating for sure. The seats were so close together for such long flights.
We paid extra for the seats with extra leg room. But we were not allocated the seats with extra leg room nor refunded the money we paid for the seats.
Food is terrible. Flight is outdated and seats are not comfy.
Check-in at 4:30 am in the morning was very quick and efficient.
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
The seats very Uncomfortable, no meal and no entertainment for a 4Hours flight. Smooth Flight, Great Take off and landing. Superb crew!
Generally good. However. The flight left 30 mins behind schedule with no reason given.
Flight delayed, missed my pick-up had to Uber, plus missed dinner and medication, so sad!
WestJet canceled my booking, replaced it with a booking that didn't work (departing from cruise ship), and didn't offer any flights that did work. Their only option was for me to cancel and go to another airline for more money. Which I did.
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
Nothing to like because my inbound flight was cancelled without notification by West Jet or third party, JustFly. I couldn’t take the inbound flight due to cancellation; therefore could not take the outbound flight back.
The seats are totally uncomfortable making the flight less than pleasant. The cookies & pretzels were terrible!!!
Not the greatest experience everything was pretty mediocre. My seat was by the washroom in the aisle and was not located well as everyone past each other people were right in my seat and space.
Lots of overhead storage, good crew, good service, smooth landing.
Lots of overhead storage and a good crew and service.
Flight was in business class on an older Lufthansa 747. Business class seats definitely old style. Flight attendants were a little curt but attentive. Movie choices did not include anything that would be considered new releases.
I will never fly Air Canada again. 5 hour delay due to plane problem which could have been fixed while plane sat empty. We offered a $15CAD voucher for dinner due to delay, BUT that is NOT Even enough for a hamburger. Air Canada rebooked my 87 year old mother on an onward flight in Munich with NINE HOUR layover without rebooking me on same flight. Air Canada apparently cancelled my onward flight as I was offered a refund for the Lufthansa leg from Munich. Fortunately, Lufthansa Service Center staff was very helpful rebooking us both on same flight which was one hour earlier, so only 8 hour layover. Lufthansa airport Mobility staff as well as plane crew were awesome and extremely helpful with wheelchair support. Spoke with others who were on same flight from YYZ to MUC and there was at least one other person that was not rebooked onwards (from Munich to Hamburg) by Air Canada but was able get support frkm LH Service Center staff. The Air Canada plane crew was very helpful, so the overall issue is Air Canada systems, and gate agents that have caused multiple negative issues on AC836 YYZ to MUC on May 18th. Similar to what others on this flight have said, I will NEVER, EVER, NEVER AGAIN fly Air Canada. And I've likely flown over 1 Million miles with them, with lots of miles in Business Class and have held Elite, and Super Elite status.
Very tight leg room and not a fan of the new policy on no free carry on luggage. Besides that, it was fine.
Flight delay, cancellation rescheduling and misdirected luggage which created some stress. It all worked out in the end.
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
The flight was delayed several times, however , they kept me well informed with enough advance warning that I had not left home yet
Well considering they didn't transfer our luggage once we arrived in Frankfurt to our Air Canada SUCKS!
Bad, still waiting for my luggage, since I arrive 5 days ago
This leg was run by United. Food was ok and the regular menu was actually not good ( Hindu meal was fine). Crew was fantastic
Sat on the tarmac with no ventilation for almost an hour, without a single word from the crew. Appalling. When Air Canada goes bankrupt, again, almost everyone in Canada will be cheering.
Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers
Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.
Flight was great only departure was delayed to saome ground crew issues
Very good experience. All of the details made this experience very positive.
Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.
Great experience, flight was on time and reached on destination on time .. very accurate and smooth experience
Our seat numbers took a long time to be given to us. We were not seated together and I was put in the middle seat with both people on either side of me taking too much space!
Expect Business Class seating to be 2 passengers per 3 coach seats, with center blocked. This is typical for flights within Europe on most airlines. Service was excellent!
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
Food is delicious I’ve tried Thai green chicken curry and it was perfect!
