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Pros: "Clean, quiet and the staff was attentive."
Cons: "The meal was average"

Pros: "Everything went as expected, very smooth"
Cons: "Lower fare !!"

Pros: "Seat was comfortable. Looked new."

Cons: "Viaje corto"

Pros: "Nothing"
Cons: "Flights with long enough connections that you can actually get on them"

Pros: "Boarding was quick and good"

Cons: "They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow."

Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Cons: "Space is too limited even for the a small built body."

Cons: "Better time management."

Pros: "Seating is terribly tight"
Cons: "A normal human sized seat."

Pros: "Good. Thank you."

Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Pros: "My luggage never arrived in Munich"

Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"

Pros: "Overall"
Cons: "Space was limited"

Pros: "Seat 16 B was great"

Cons: "I could not purchase transport for an extra bag on the website. I did purchase it at Larnaca Airport. There, I checked in, dropped off the bag, had to go to another counter to pay (long delay in them being able to generate a receipt). Then I had to run the receipt back to the ticket counter."

Cons: "My luggage did not make it"

Pros: "Was nice and pleasurable"
Cons: "Nothing"

Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"

Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Pros: "On time"

Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Pros: "Efficient"
Cons: "Plane was HOT"

Pros: "Great entertaining system"

Pros: "Lufthansa and SAS. A great combination."
Cons: "Nothing to not like."

Pros: "On time"
Cons: "Nothing to mention"

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "Left in time, arrived too early"
Cons: "Boarding took a lot of time"

Pros: "Still thinking about it."
Cons: "I didn't like that there was no organization. People just flooded the gate like animals.."

Pros: "See above"
Cons: "See above"

Pros: "Exenent.."
Cons: "nothing"

Cons: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."

Pros: "All of the above"
Cons: "We were delayed for two. Hours"

Pros: "Same as above."
Cons: "Same as above."

Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"

Pros: "Very accomdating crew"

Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."

Cons: "The buses to the planes had no ac. It was like a sauna. The plane was not ready for boarding so you were in the bus for 25 minutes. It was in the 90s in the bus before they opened the doors"

Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."

Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"

Pros: "However the connecting time for MUC to HEL was bit more."

Pros: "everyone was quite friendly and so helpful."

Pros: "The crew was amazing!"
Cons: "I can't think of a thing"

Cons: "Excellent airline. Always my first choice!"

Cons: "Flight delayed, lost our luggage, broke our stroller"

Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."

Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."

Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."

Pros: "Seats were comfortable."
Cons: "Free coffee and soft drinks. It is a 3 hour flight."

Cons: "They lost all my luggage"

Pros: "All good, excellent crew."
Cons: "After awhile Seats were a little uncomfortable."

Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"

Pros: "Same as above"
Cons: "Same as above."

Pros: "very friendly staff great flight with nice tech made trip fly by"

Pros: "The service. Excellent"
Cons: "Pay for the food. LOL."

Pros: "Average flight to get you where you want to go. air hostess was helpful."
Cons: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."

Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."

Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."

Pros: "Very pleasant, competent, attentive, efficient crew."
Cons: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."

Cons: "The flight attendants were helpful enough, but they did not offer as many drinks as I like. Breakfast was only coffee, tea or water. No juice at all."

Pros: "Great selection of entertainment."
Cons: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."

Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."

Cons: "Missed the flight."

Pros: "Direct flight LAX to Dublin with no lay overs"
Cons: "No toilet paper or paper hand towels in the bathroom. Early on in the flight I went to ask for toilet paper and was given a nod. Tried a different bathroom and no toilet paper there. Servicing the toilets on the full flight was neglected."

Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"

Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."

Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"

Pros: "Everything was fine on this flight. From the price food and service. The layover was to long but it was a last minute booking"

Pros: "Seats, Service , food Everything was great"
Cons: "nothing"

Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."

Cons: "Can't get assigned seat all at once for both Lisbon to Dublin and for Dublin to LAX."

Pros: "Flights were on time"
Cons: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"

Pros: "It got me there."
Cons: "Had to pay for sodas."

Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"

Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"

Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."

Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."

Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."

Pros: "Everyone very helpful"

Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"

Pros: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Cons: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."

Cons: "Weather delays. No water except for purchase"

Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"

Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."

Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."

Pros: "The crew was very attentive, good"
Cons: "The air conditioning was so cold I had to put on multiple layers of clothing, shirts, and my coat to keep warm."

Cons: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."

Cons: "------- we were very cold on the plane . ."

Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."

Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."

Pros: "Coffee"
Cons: "Coffee was 3 euros?"

Cons: "The crew looked completely unhappy. There was only one crew member smiling. The flight was delayed by about an hour due to food. I feel if we are paying for a flight that is 7+ hours the crew should at the very least fake a smile."

Cons: "Warm bus for the transfer from one plane to the next!"

Pros: "Again... we didn't crash. That was nice."
Cons: "There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans."

Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"

Cons: "The seat bottom was just a bit on the hard side."

Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"

Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."

Pros: "Free kids meal was nice. Good selection of kids shows."
Cons: "Seating was not as expected due to plane change. Screens did not work on first leg, and screen controlled seat recline & lights."

Cons: "Old equipment as Maxes had to be replaced. Very limited luggage space in cabin. Little leg room and airline making a bundle off passengers with carry-ons that were over weight and charging to put under plane. Maybe not an issue if they had the Boeing Max up and running."

Pros: "The flight and crew were nice."
Cons: "Not having to pay 152.00 for one checked one Bag."

Cons: "Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience."

Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."

Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."

Pros: "Fly Saga business.... exceptional food and service."

Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"

Pros: "Everything Nothing"
Cons: "Nothing"

Cons: "Very limited food choice."

Cons: "unexpected luggage charge for an international flight. $100 for each way!"

Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"

Cons: "No food goingacross"

Cons: "All the extra charges for anything other Seat on the plane. I don't blame Icelandair for this, I blame Kayak for it. Kayak really suck at informing customers about the services offered by Icelandair, I would have bought a better ticket if I was given all the info to make a informed decision"

Pros: "Lufthansa"
Cons: "Icelandair! Didn’t switch us to the local airline wow had to use the lufthansa Which delayed us getting to our destination by eight hours"

Pros: "Getting off the flights! What a terrible experience. We will never fly or recommend this airline again"
Cons: "We will not fly Icelandic Air again. The baggage fees were incredible - $95 per bag to go from Boston and $110 per bag to fly home. That is over $400 in bag fees. This with practically no service, no snacks - we did get water and soft drinks and a ground crew in Iceland that does not communicate about boarding. There was no system to get people on the plane and no communication You expect a baggage fee but it should be well communicated. We looked up the fee online and saw an economy bag listed. What they do not list is that there are different economy baggage fees. The lower price you pay the higher the fee. Again I don't mind a fee - I just should be able to find that fee before I commit. Very deceptive advertising. I could have booked a flight with an airline for the same price and gotten better service, a few snack and airline miles."

Pros: "In flight entertainment was good"
Cons: "Friend payed for additional luggage via phone call with Iceland Air but when we arrived the payment wasnt on file when we checked in. Even with a payment receipt for their luggage it was a hassle to get the airline to accept the luggage. Thought we were going to miss out flight but made it with little time to spare."

Pros: "We didn't crash so that's a bonus."
Cons: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."

Pros: "You feel like they like you and want your business"
Cons: "Q line for boarding"

Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"

Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."

Pros: "Flight was punctual"
Cons: "N/A"

Pros: "staff statues of the plane interior of the plane space touch screen entertainment program"
Cons: "-"

Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"

Cons: "No food served at all, only drinks. The cabin got incredibly hot. The flight staff were friendly so that’s a plus. Seats were very uncomfortable and when the person in front of you reclines their seat, the back of their seat is right in your face. Also, boarding was a pain. Boarded 30 mins later than the scheduled time."

Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."

Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."

Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"

Pros: "Size, prices, flight attendants."

Cons: "No snacks"

Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"

Pros: "Friendly crew"
Cons: "Late flights, long delays, no communication"

Pros: "Comfortable"
Cons: "Late arrival almost missed train."

Pros: "The price of the fight was affordable at the time. Under 500 dollars for a round trip flight to Europe."
Cons: "When I checked in online with Icelandair's website I was provided with a boarding pass from Iceland to Frankfurt when I needed a boarding pass from Minneapolis to Iceland. This confusion lead to a missed flight and a unhappy customer."

Cons: "Did not like the fact that a 400 pound man took up hall my seat along with his."

Pros: "Everyone was very kind and worked efficiently.."

Pros: "Good service."
Cons: "Nothing"

Pros: "Assistance was available"
Cons: "Poor system. Caused excessive delay"

Pros: "Friendly crew"
Cons: "Boarding at Reykjavik was very inconvenient. The airport building is old and needs upgrading."

Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"

Pros: "Flight left and arrived on time. There were no surprises."

Pros: "There were movies available."
Cons: "The only thing offered was one drink and this was an international flight. The flight was delayed which resulted in us arriving only fifteen minutes before boarding our next flight which was also delayed. You had to pay for internet unless in their premier club."

Pros: "The exit row window seat near the door had significantly less leg room."
Cons: "Couldn't preorder a meal so had to bring food or buy theirs on a 7 hour flight."

Pros: "They were extremely helpful and accommodating. Very friendly.They provided my daughter with free food, which was a nice surprise as i was expecting to pay. Lots of leg room and they were very help changing planes and waited for us as our other flight landed late."

Cons: "Transfer time in Lisbon"

Pros: "Good airline, great service, boarding process, on time departure and arrival"
Cons: "No complaints"

Pros: "Very happy with the service and seat comfort. Thank you"

Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."

Pros: "I lost the flight????"

Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."

Cons: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."

Cons: "Flight was delayed 1 hour"

Pros: "The entertainment choices were good. The hot meal was very good."
Cons: "We would have appreciated water being served between the meals; it was a very long time with nothing.The cold meal was just ok. We paid extra for our seats and were very disappointed at being stuck in the middle where it is difficult to move or get up. It would have been nice to be able to actually"

Cons: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."

Pros: "Food was good, many options with entertainment"
Cons: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."

Cons: "We travelled with 2 carry ones and one checked bag throughout our 2.5 week honeymoon. Check in agent suggested that we check all 3 of our bags since the flight was full. We did. The flight from BCN to LIS was delayed 2 hours at the gate, but we were told we could somehow still catch our flight from LIS to PDL. We trusted that was true. We arrived at LIS without a single garment of clothing (we checked all 3 bags through to PDL), and then realized we missed the flight to PDL. We stood in line for 3 HOURS at the TAP help desk, only to wait behind a group of very angry people who monopolized the staff. Once we told the agent our situation, he told us there were no more seats on any flight to PDL the next morning. Not only that, but he could not provide a hotel for us to spend the night. This is 2:30am, 3:30am BCN time. He told us to find our own hotel, but we do not have international phone plans, so we could not make the reservation ourselves. He had nowhere for us to sleep. Then he had us wait for his SATA associate to help us, and he put us on a flight to PDL the next day, but it was not direct! We had plans for the following day, a hotel reservation in Ponta Delgada that is NOT refundable, and now the final portion of our honeymoon is ruined. No one ever offered to give us vouchers for ANY costs or for the anxiety and total of 14 hours lost on the most important trip of our lives. Shameful."

Pros: "Quick... I was happy to be out of there"

Pros: "Excellent attention by the crew and the food."

Pros: "Excelent fly! No deley! Excelent crew! Good food!"

Pros: "Nice crew, tasty snack, new plane with comfortable seats"
Cons: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"

Cons: "Lost luggage. Late arrival. Had to run."

Pros: "Flight was on time and landed early. We got small samdwiches with a snack and juice."

Cons: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."

Pros: "Crew and captain we're very kind and friendly"

Cons: "I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner"

Pros: "Nothing"
Cons: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"

Pros: "Ability to see a bit of Lisbon on the way"
Cons: "Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful."

Pros: "The leg room"
Cons: "The lack of entertainment"

Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."

Cons: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."

Pros: "nothing"
Cons: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."

Pros: "the crew"
Cons: "the flight hours."

Pros: "Not much"
Cons: "Long flight uncomfortable seats"

Pros: "Fast boarding. TAP crew was nice as always."
Cons: "Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket."

Cons: "Your change and return policy is a ripoff."

Pros: "On time, no mishaps."
Cons: "Entertainment system was very old and only partially working."

Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Pros: "The flights was conducted safely and professionally."
Cons: "Minimal legeoom on the Airbus A319; several inches less than on the next TAP leg to BCN."

Cons: "2 hour delay for a 30 minute flight. Really?"

Pros: "It is comparatively inexpensive for business class."
Cons: "You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff."

Pros: "The punctuality"
Cons: "The airplane was small for a 8-9 hours trip, the seat were super small, I'm not a big person and I was very uncomfortable in them, the crew wasn't very nice, the food was a mess the girl next to me was a vegan and they give her a cheese sandwich, entertainment didn't work well there were only 4 channels, comparing to AirEuropa very mediocre and awfull airplane, really I'm from Venezuela and even there the airplanes are better, not worthy the 600$ one way ticket I got."

Pros: "Very comfortable flight."

Pros: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."

Pros: "i like the snack they gave."

Pros: "Very quick and efficient"
Cons: "Carryin size is so small for the airline"

Pros: "Once you get to the airline all is good"
Cons: "TAP changed the flight and only allowed 1 and one-half hours to transfer. You need to go through Portugal custums and the line is long."

Pros: "The seats were pretty comfortable and the crew was excellent."
Cons: "There was no entertainment and the food wasn't good."

Pros: "Left on time. Served food and drinks. Friendly staff."
Cons: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."

Pros: "Food and attention"
Cons: "Nothing"

Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."

Pros: "The service was excellent. The help on board was extremely professional and polite. There was plenty of leg room and the bathrooms were fairly large too."
Cons: "Na"

Pros: "Great service, spoke English, and offered a meal for the flight! Fantastic, will fly with TAP Portugal again."

Pros: "Crew was kind, not robots. They disciplined the several children running in the aisles throughout the flight as their parents did not. Medal of bravery and honor to them! D"
Cons: "Dirty cabin - floor was filthy with food and wrappers when we boarded. Did not use bathroom as assumed it was same."

Pros: "Flight was on time"
Cons: "Baggage fees not updated on website. Despite having done my due diligence about baggage fees, the airline didn't update their website since October for my November trip. So I get to airport and pay 74 euro each way for two bags! Old planes and poor customer service Also, nobody picks up their customer assistance telephone number"