My baggage was lost several days
Nothing everting was amazing
Meals in buissnes class was cold , breakfast regular, crew excellent
Multiple cancelled flights ended up cancelling the whole itinerary. Went on my own and booked directly the day of flight and am demanding full refund.
I like that you required masks! Thank you!
Pros: "Everything was great thanks"
Cons: "Perfect trip"
Pros: "A very quick flight, but the crew was quite friendly!"
Cons: "I would have liked for there to have been a gluten-free snack available."
Pros: "The crew was great. The sandwich was tasty. And, I loved the leg room!"
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "the flight got me where I needed to go"
Cons: "no boarding zones. boarding was a free for all."
Pros: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Cons: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Cons: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Cons: "Female flight attendant was rude and unprofessional."
Pros: "the fact that the departure was delayed due to a late connection flight from Pisa."
Cons: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Pros: "Lufta Hanza canceld the flight"
Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Pros: "Very friendly crew"
Pros: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Cons: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Cons: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Pros: "The entertainment was wonderful the staff was nice."
Cons: "CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "Crew, food and entertainment were fine"
Cons: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."
Pros: "Good Service , and overall friendly crew"
Cons: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Pros: "Everything was good except for the flight food. I tried the pasta and couldn’t eat it."
Pros: "Food was okay."
Cons: "No entertaintment system. Some crew members did not speak English."
Pros: "Great service, comfy plane, smooth ride."
Pros: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Cons: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Pros: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Cons: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."
Pros: "The organization of this flight was great— my party of three boarded quickly, and we were pleased with the complimentary drinks service. The entertainment options could have presented with more options, however, I was not upset with what I watched. The crew was very attentive, and the flight was smooth, overall."
Cons: "The temperature of the plane was very hot— there were a lot of us packed into this flight, and there were no sources of air.. so it got pretty stuffy. Between the temperature and the lights staying on for a majority of the flight, it was difficult to sleep, especially for so many hours. In addition to this, I had a dairy allergy, and was not able to eat either of the meals I was offered, because the fish and “veggie pasta” were both covered in cheese."
Cons: "When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier."
Pros: "The food and service was superb."
Pros: "This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience."
Cons: "I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal."
Pros: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pros: "The service and food was excellent"
Cons: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Cons: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Cons: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Pros: "Overall, was good!"
Cons: "for 3 years, 90% of my flights from Beijing were delayed or cancelled. Beijing International Airport is the worst airport ever. About my flight from Beijing to Munich this time, we were stranded on the runway INSIDE the plane for 5 hours w/o food and water for the first 4 hours!"
Cons: "The seats were too close together."
Cons: "Flight delayed 5 hrs"
Pros: "Service was Friendly"
Cons: "Baggage took a long time l"
Pros: "I would like to commend the crew on this flight for the way they handled a medical emergency during the flight. I thought that the brew reacted and handled this emergency in a calm, professional and dignified manner. Very little information was conveyed to the passengers aside from what was necessary. I thought that was very dignified and respectful of the circumstance. The flight was diverted from Munich to Vienna, the affected individual was evacuated and the flight was back in the air shortly thereafter. I would like to say Very Well Done to the crew and airline for the training they received and handled the situation."
Cons: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pros: "No problems. As could be expected. Would do again."
Pros: "Faster then any other airline. Supersonic jet ..."
Pros: "Crew was very friendly and helpful."
Cons: "No food/snacks after a long first flight. At first it looked like we were in first class, then they decided to move it a few rows up after everyone was seated."
Pros: "Very good entertaining system plus good food . Crew members taking care about people all the time."
Pros: "It was UA. Not Lufthansa."
The main meal contained 2/3 of potato and to add the potato salad as separate meal was a mistake. Some other vegetables and greens were better choice.
The flight should have been on time. We barely made our connection and our bags were lost as a result.
If the planes flew when they were supposed to I would have arrived on time for a 60 year school reunion dinner.
The flight went as expected, notwithstanding a delay to allow a number of passengers stuck in Pearson's security lineup. I gave food a medium rating only because there's no N/A choice - on a relatively short flight we were offered pretzels and something to drink.
On the bombardier Q400, and the seats have much more legroom than WestJet. Definitely get the aisle seats on these small planes.
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Pros: "Great service"
Cons: "Wifi was spotty"
Pros: "Fast boarding, on time, food was pretty good"
Cons: "Toothpaste on board"
Cons: "Baggage was left behind."
Cons: "The flight was late more then 2 hours. I missed connection flight!"
Pros: "The flight was comfortable some of the crew were nice though not all"
Cons: "The food was horrible. Entertainment was limited. The boarding process is terrible. Staff needs to learn to smile more."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Pros: "The crew and pilots were great"
Cons: "Dinner was just okay"
Cons: "we waited on the tarmac for a lengthy period of time in Toronto-we missed our connection as a result in Germany and there was little staff to help us get new reservations-we waited 7 hours and got a voucher for one meal-we missed a whole day in Europe"
Pros: "Smooth ride"
Cons: "The food. The technical difficulties with entertainment. The red wine that landed on my clothes as the stained bottle was given to me"
Cons: "We arrived in Munich 40 minutes late and so we missed our connecting flight."
Pros: "The entertainment options were great."
Cons: "Flight took too long - missed my connection. Also a flight attendant wouldn’t let me use my Bluetooth headphones - she wouldn’t even let me use them while turned off as noise dampeners."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Cons: "Was late and crow Did not care abut passangers"
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Cons: "Talking, crying 6 yr old next to me."
Cons: "The food was,nt S-o good,I requested chicken, that was'nt enough for all pasangers and I got pasta that had only tomato n-o parmegiano or cheese. At breakfest only banana bread that was very sweet, S-o I was desapointed. The chair in front of me was leaning on me because îți was broken The selecțion for movies on TV screen was very dificultate as the cursor didn't! responded to my movements"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "I actually flew through meontreal but it was a great flight and the salad was very good"
Pros: "Excellent staff and crew"
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Dinner was good, breakfast was meh."
Cons: "Air temp was hot. Food came with tons of plastic wrapping."
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "Economy seats are very small and tight. Food is average at best. Crew is semi-friendly/"
Cons: "They could have done the boarding different. There was a bit confusion about when to board."
Pros: "Again, nothing good stood out to me, although the entertainment was very good, with recent movies and music."
Cons: "I was late for this flight due to the delay from Baltimore to Toronto. I got a new flight with no problem, BUT the change messed up my travel plans because the arrival time to Athens was now later than before. We were additionally DELAYED 3 hours in Toronto."
Cons: "I was on AC A333 from YYZ to MUC. The audio system for my seat didn't work and made for a long flight. Lucky I had downloaded some movies from Nextflix to my mobile device. The only thing I was able to use is the flight tracker on my seat screen."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."
Pros: "The 787 was amazing."
Cons: "I had to take two different flights connecting through London Heathrow to make this leg of the journey."
Pros: "Wonderful selection of in-flight entertainment! Great food, great service."
Cons: "No complaints"
Pros: "The crew on this flight were very good, lots of water, good at cleanup. I was in a preferred seat behind the exit row--thought I was getting the exit row--but with no one in the middle seat there was room to move."
Cons: "Preferred seats really don't seem to offer much over the standard cattle class seat, and this Airbus 321 does feel like cattle class."
Cons: "need to use my peels ask for water -Never get it nasty smell from bathrooms"
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Pros: "Again, I felt we had excellent service. It was a small plane and one steward, and she did everything!"
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
The food was not good and I felt that the crew was trying to save on drinks. Serving wine in a medicine cup was very cheap. Thanks
Uncomfortable seats, unfriendly crew, going up and down stairs, taking buses, all with hang luggage, not a nice experience, even flying business.
I didn't know anything about TAP Air Portugal but the flight was awesome and far cheaper than any other airline.
Crew was annoyed every time I asked something.
Customer service at TAP is the worst. No one to talk to, help you or give any direction.
The food and the crew is the best. I hope they keep the same way .
this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding.
Cons: "Too cold on plane"
Pros: "Personnel dans l’avion très agréable"
Cons: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."
Pros: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Cons: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Cons: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Cons: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."
Cons: "Flight was delayed 1 hour"
Pros: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Cons: "Company plays games with attractive low fares but extra charges for seating and luggage"
Pros: "on time, food"
Cons: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Pros: "Leg room. Help with connecting flight."
Cons: "Good was ok. Could have been better"
Pros: "the crew was very helpful and friendly"
Cons: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Pros: "I would def use this airline again."
Cons: "The only issue was they’re weren’t any outlets to charge your phone or laptop"
Pros: "In time. Plane half full. Perfect."
Cons: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Pros: "all staf in airport pleasant and quickly to across other place to connect"
Cons: "a lot of people they pass by preference, and late for star Alliance"
Pros: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Cons: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."
Cons: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Pros: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Cons: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."
Pros: "Probably won’t buy from Kayak again."
Cons: "Charged double for baggage on moble check in. Called 3 times - spent over an hour to find out since I bought discount tickets no refunds for excess baggage. I didn’t want excess baggage their website automatically charged double - website said ecess charged automatic when checking in. Won’t use kayak again."
Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Cons: "Boarding gate too small. Suoer overcrowded"
Pros: "Left on time, arrived on time."
Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Pros: "Flight was only 15 minutes late"
Cons: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Cons: "Bags didn’t arrive"
Pros: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
Cons: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."
Pros: "Seats were nice in the front half of the plane."
Cons: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."
Pros: "Excellent Service - pleasant flight - comfortable seats"
Cons: "Poor entertainment system"
Cons: "The sound for the movies did not work at my seat or my wife's seat."
Pros: "the flight was fine."
Cons: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"
Cons: "Boarding difficult for immigration"
Cons: "Delayed departure"
Cons: "The terminals they use have no express lanes for biz travel. Very stressful particularly if short layover time."
Cons: "This airline is not notoriously delayed but has a penchant for losing luggage. Within 2 weeks they managed to lose my luggage twice and that on totally unrelated trips! Booooh."
Pros: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Pros: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."
Pros: "El personal amable."
Cons: "La calidad del entretenimiento, pésimo. Calidad de sonido y video. Los asientos no tiene para cargar los aparatos. Adicionalmente, no llego un paquete que embarcamos en Madrid con conexión en Lisboa."
Pros: "Slept the entire way there. Comfy seats"
Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Cons: "Too much time wasted in boarding dealing g with carry ons."
Pros: "On time boarding, take off and arrival."
Cons: "Nothing. It was a short flight."
Pros: "Had the whole of 3 seats to myself. Was a fast and pleasant and direct flight. Flight attendants gave me the option to take the row. Nice of her."
Cons: "Food selection and tastiness ... room for improvement."
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "Onboard, sat down & fell asleep."
Cons: "The tv/entertainment system does not seem to have a FF/RW function. So if you have seen the beginning of the movie playing on the previous flight, you have to sit through it again."
Pros: "The crew (even at the gate) were great They pulled an extra plane for us to avoid an even longer delay"
Cons: "A 5 delay!!! The plane was COLD!!!"
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Pros: "Flight was on time and arrived early!"
Cons: "Got to Edmonton way late after a lot of flight changes and rederecting due to missed connection in Huston"
Pros: "the pilot is a pro"
Cons: "a restroom was shut down by the crew making everybody share one restroom"
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Cons: "My seatmates and I were frozen for the whole flight, especially our feet - even with socks on."
Pros: "Had a great tailwind and plane arrived ahead of schedule"
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "The entertainment really helped pass the time"
Cons: "Not having milk to drink"
Cons: "Flight was delayed and no one could tell us why or for how long we would be delayed (not even on the kiosk) ... turns out it was delayed for 3 hours ... didn’t get a phone update until 1/2 hour before boarding. people were very rude about it. Turns out the plane had issues, so they had to send another one ..."
Cons: "I didn't like having to download an app to watch movies. Download flight attendants waited too long to inform us of the need and the download was too slow, so I only had access to the overhead screen movies. Also I had reserved seats (window and aisle) and they were changed the day before the flight to two center seats. Not happy about that at all."
Pros: "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
Cons: "All good"
Cons: "A 3-hour weather delay was discouraging because it happened incrementally over 7 or 8 different announcements--each time getting later. One or two would have been reasonable. The seats are tiny and there isn't really enough leg room even for me at just 5'5" tall."
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "The crew"
Cons: "The delay of an hour to get to my destination"
Cons: "My flight was delayed (not due to weather) almost 4 hrs"
Pros: "Everything was really good"
Cons: "I was rerouted, very efficiently, to another airline by United due to late planes. I had paid my baggage fee on united and then had to pay it on the other airline. I have been on the phone 3 times for half an hour each time to get my refund from United. I STILL do not have it!!!!!!!!"
Cons: "Newark's security line is a logistic horror"
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "No complaints as both legs of my flight went very well. Smooth sailing the entire trip. No entertainment on flights and did not eat so can't truly rate this."
Cons: "Price was not competitive"
Cons: "united airlines planes are very old"
Cons: "I had to cancel my flight. Even though I payed the insurance I still have not received my airfare back."
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Pros: "The crew was great"
Cons: "Late flight and plane was not parked right at terminal in Chicago so it made for a long wait to get off the plane"
Pros: "Staff attentive, came through often, pleasant. Food was good, Free wine or beer with meal."
Cons: "Seats can be moved back too far, so person in rear has too little space."
Pros: "Plane was nice and clean."
Cons: "Having to take a shuttle from one terminal to another in Chicago."
Cons: "I paid 6$ for wifi that didn't work most of the trip-and when it did work it barely worked. No point in letting people pay for wifi that won't work"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "landing was little jerky and food smell made me nauseated."
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Cons: "We were delayed with no real updates why"
Pros: "The spacious seats and entertainment on the plane."
Cons: "The cost of food products on the plane. Could have been better food for the price."
Pros: "Easily the best flight of our entire trip. Airplanes was nicer so the others couldn't help that but the crew was outstanding on this flight. All of them were amazing! Kindness is what the world needs and all three were wonderful. The comfort was also the best on this plane. This was the first time flying with United."
Cons: "Problem was after the flight. My luggage was lost. This was the first trip with United so I'm not sure about the future. This was the first time my luggage has ever been misplaced."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"