At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
Very nice crew and great food. Easy to board just wish the flight could be shorter or seats more comfortable or more room to walk around when you get cramps in your legs from sitting so long. Crew was great and attentive and really was good food.
They lived up to the Swiss reputation of excellent operation in all aspects. Zurich is a great place to make connections to other parts of Europe.
We flew an Air Bus 330 airliner from Zurich to Boston. Our seats were terrible. I am 6'5" with long legs. I tend to refuse paying extra for extra seat room, usually it's tolerable. We were side by side in row 40, with my wife in the window and me in the aisle. The internal arm rest only rose to 45 degrees, I thought it was broken. I ended up standing by our seats in the aisle for an hour. A stewardess finally approached me and asked if I was feeling sick. I told her that it was the worst seat comfort I had ever encountered. She left and shortly came back telling me that there were center row seats two up from us where only one passenger was sitting out of the 4 seats. I took her advice and sat there most of the flight. I put m legs sideways in the adjoining empty seat. But the arm rests there as well only rose to 45 degrees, so it's a feature, not a defect. The arm rest position really limits our position. It's a horrible seating design, what are the air craft designers thinking?
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
Delay more than hour created pressure to catch the connecting flight
The crew was very friendly and nice! Very smooth flight.
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
Couldn’t check In online, message was couldn’t check in until Sunday morning though plane left Saturday night. Checked in okay at airport but caused slot if stress.
Customer service was excellent! The app was terrible, tried several times to check in without success! But the young lady that checked us in was absolutely terrific and helpful.
Food was just okay. Was surprised initially when was charged for a cup of tea when they first came through cabin for beverages. I’ve had far better long distance flights ( take some tips from Swiss airlines)
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
UNDERPRISER IS A CRIMINAL ORGANIZATION. I WILL NEVER LET THEM MANAGE ANOTHER TRIP. THEY ESSENTIALLY WERE TRYING TO EXTORT ME FOR "Permission" FROM THEM not TO USE MY ROME TO DUBLIN FLIGHT. I did not use this flight, and despite many communications with both Aer Lingus and Underpricers, to the end, they insisted I could not do this, while Aer Lingus kept telling me there was no problem. And in fact, I had zero problems catching that second leg of the trip home from Dublin to LAX.. As if harrassment, underpricers sent me a rude and insensitve email insisting Aer Lingus would not honor the flight home to LAX from DUB. ON THE MORNING OF THE TRAVEL!!! KAYAK SHOULD NOT USE UNDERPRICER "services" They are dishonest and sadistic.
We left 2 1/2 hours late. It wasn't the airlines fault but they did nothing to help the situation. Even water had a price tag. The next flight was better.
The seats needs to be comfortables, at least please add more padding to the seats.
Aer Lingus unfortunately seems more like a budget airline than a national carrier. The plane was fine. The crew seemed a bit hurried and without that Irish charm (which may be an inappropriate stereotype and maybe not to be expected on a long international flight but other carriers seem to pull it off). My biggest complaint was that my gold status on Alaska Airlines--which gets me into lounges with BA and other partner airlines--was not accepted at lounges in Rome or Dublin, despite Aer Lingus on paper anyway partnering with Alaska. But the flight itself through Kayak was several hundred dollars cheaper than others, so overall, the right decision. Also, be aware that US customs on flights from Dublin occurs in Dublin (like Canadian airports) so if you have a connection or are just departing from Ireland, give yourself enough time (up to 30 minutes) to negotiate all of the lines. Still better than going through customs in the US after a 10 hour flight.
Because of problem with aer Lingus, I couldn’t check in until just before the flight and was stuck in the middle seat
The flight was okay however, for whatever reason they were not able to check me in for all 3 flights that I had booked through them creating a big problem when I landed in Toronto, in addition my luggage never made it to Toronto as well. So overall experience was not good
Not sure what happened, but for some reason we had to sit on the plane for an extra 10 minutes once we arrived in Abbotsford. Obviously, it was an engine issue.
8 hrs. Of waiting instead of couple of hours..the only good thing I'm still able to go to my destination...
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
Airplane is too small. Crew, especially the flight attendant who looked after our area, was not at all friendly and a touch authoratative. She may have been the most gruff flight attendant i've come across in 40 years of business travel
I when to Jamaica for my dad funeral and I did not get my luggage from westjet . I add to buy clothes putting me financial debt i did no want to be in Westjet did not call me to apologize are to inquire about my luggage I am still angry about it
Ground staff was not helpful, but staff at the business counter were excellent.
I selected "carry-on" for a round trip on Kayak, but my return flight on WestJet did not include a carry-on and they would not allow me to add one. My only option was to add a "checked bag" which I had to wait for on the luggage carousel after landing. Not a good experience.
The plug in to charge our phones are all loose my block would not stay in!!
My flight was cancelled due to weather but Westjet got me on a new flight in a timely and efficient manor.
We were happy with the service and cost of checking a bag
I would like to review the next flight from Toronto to Fort Myers as it was a disaster!!
This flight with a lot empty place , and I have more room, feeling comfortable.
It's kindof ridiculous that your system is even asking me about this since my flight was canceled and I wasn't rescheduled.
I accidentally touched a cabin steward as she passed by and she reacted harshly yelling in a loud voice “don’t touch me”. It was embarrassing and uncalled for. I would characterize a few of the cabin crew as pretentious and aloof. Not at all what is expected. That was the first leg of our trip from Montreal to Munich. The second leg from Munich to Nice was more in keeping with the service I expected.
Personnel was very polite! Food from Frankfurt to Vancouver was very good!
Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.
lufthansa flights are consistently fully booked and they strongly discourage carry-on luggage, making many passengers gate check
The flight had to return due to maintenance issues and then was cancelled
I did not follow this route as I was forcefully rerouted.
it was great the cabin crew were polite and detail oriented.
My girlfriend had a health emergency and couldn’t board the flight. I asked for a refund, but you only offered half of the purchase price as a refund. Very disappointing.
Ground staff and cabin crew were excellent. Flight was perfectly on time. Zero issues.
Even after a delay, getting off the ground, thanks for keeping me safe, the airline made certain that my connecting flight was rebooked to get me to my final destination. It was actually rebooked twice, and my luggage still managed to meet me. The airline gave me a credit for food and beverage to be used at the airport vendors, regretfully, the credit did not transfer to my final boarding pass. Oh, well…
Flight was great. Smooth flying, movies good. Open seats allowed for good stretching.
Come on. A two hour, 7am flight and a small bottle of water and a tiny chocolate bar was provided. No coffee, no nothing. Poor.
Trip was smooth, good drew, average meal, almost cold coffee. Excellent landing. Did not enjoy going down the stairs, walking to the gate, walking up the stairs, going a long walk to the exchange gate, and going down the stairs again to be bussed all the way where we originally landed to take our next flight! Over all an average experience. Thank you.
Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
I booked extra leg room, due to seat neighbor i now consider extra shoulder and arm room as well. Seems like the seats shrink in width now The crew was very friendly and professional ( 100%). Food was good not great, breakfast was bad, a dry slice of bread would have been better. Facilities clean.
The crew on my Frankfurt to Chicago flight were outstanding!! Friendly, helpful and worth taking the time to write an excellent review on their behalf. I would fly Lufthansa again just because of their warmth, kindness and humor!
