Pros: "Great crew. I had 3 seats for myself."
Cons: "Selection of music entertainment."
Pros: "The crew was very nice."
Cons: "The seats had such little cushion that it made the flight extremely uncomfortable."
Cons: "Nothing Everything was excellent"
Cons: "70’ late on a 45’ flight"
Cons: "No entertainment. Food was bad."
Pros: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Pros: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Cons: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Pros: "Crew was excellent. Seats were uncomfortable"
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "The transfer after the flight was very helpful."
Cons: "Entertainment was absent."
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."
Pros: "Food/ staff/access to TV/movies etc!"
Pros: "Responsive excellent crew."
Cons: "Long waits to get to the bathroom. Plane dated."
Cons: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."
Pros: "TV screens and movies. Food was great."
Pros: "Efficient, excellent staff and service, beautiful plane"
Cons: "There was a nearly impossible connection time in Zurich."
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "friendly crew; easy boarding; arrival on time"
Cons: "Seat not very comfortable and very little leg room"
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Pros: "Great service & lots of room to sleep"
Pros: "Comfortable flight."
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Pros: "Swiss airlines is just like a flying ikea store - very sad"
Cons: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Pros: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Pros: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Cons: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Cons: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Pros: "Leg room"
Cons: "No entertainment"
Cons: "My seat did not recline and my tv did not work"
Pros: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Pros: "The crew was very friendly and helpful."
Cons: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Pros: "Flight was not full and I was able to have several seats to spread out"
Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Pros: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Cons: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Cons: "I had a lot damaged luggage!"
Pros: "A very short flight."
Pros: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Cons: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Pros: "Excellent boating procedure Friendly crew good service"
Cons: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Cons: "Very bad service, staff was not polite or helpful"
Pros: "Excellent flight attendants."
Cons: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."
Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Good snacks, comfortable flight."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Pros: "The food. And services."
Cons: "Upgrade for customers like me. For next fly to first class."
Cons: "First class almost always guarantees a much better experience!"
Pros: "The entertainment on the plane was nice. One of my airphones did not work."
Cons: "If the screens were updated and a little easier to touch."
Pros: "Crew was very upbeat and helpful"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Pros: "got there on time, no delays. very smooth"
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Pros: "The flight was actually ahead of time!"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Pros: "Large jet, attentive crew, on time."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Pros: "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
Cons: "Lack of interest towards the passenger and client, i had to do it my self"
Cons: "That's the flight is clean"
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "My wife’s and my headphone connections would not work."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Pros: "The crew of this flight were fun and personable without being intrusive."
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Cons: "One hour late after a stay over already 4 hours."
Cons: "No food or beverage service"
Cons: "Delayed flight, mechanical"
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Pros: "Good flight, professional people."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "Seats extremely tight."
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Pros: "The food and the selection of movies"
Pros: "Nice plane , nice crew. Ok food , not as good as Sfo to Ist ."
Cons: "We left delayed as it seemed they were waiting for someone. Older 777 wich shows wear."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Cons: "Nothing to complain about"
Pros: "Easy check in"
Cons: "Please include sea food in your menu"
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Cons: "The flight was cancelled and I still didnt receive my refund."
Pros: "I'm happy and will continue to fly Turkish."
Cons: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Pros: "Food's always good and the staff friendly"
Cons: "The sound on the entertainment system is not good...it used to be good but not anymore"
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Pros: "Overall the plane was very comfortable."
Cons: "Waited on the plane to takeoff for an extra hour without explanation."
Pros: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Cons: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Cons: "Very hot inside the plane"
Pros: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Pros: "Comfort, food, staff, everything"
Cons: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Pros: "Everything this airline goes out of their way to make the flier happy and pleased, food and entertainment superb and American Airlines in general should learn from them"
Pros: "I liked everthing , and anything."
Cons: "LAX to IST. too many Arabs and pucking Muslims, Please teach them how to behave, bustards, Otherwise I love to guys and girls, Numero uno airline forever, minus hard core Muslims, we do not need them on the board."
Cons: "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"
Pros: "Employees were very helpful. Service was great."
Pros: "Entertainment on board was the best part. Food is decent."
Cons: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Cons: "I didn't hear the boarding call in English."
Cons: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "The service was very good, friendly, courteous."
Cons: "Can't think of anything."
Cons: "Their audio system is very bad."
Cons: "I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience"
Pros: "The prompt departures and arrivals. The courteous staff. The personalized entertainment"
Cons: "The leg room was too cramped for the long leg of my journey. My feet swelled up post flight."
Pros: "Service was prompt but short. Stewards seemed stressed out."
Cons: "Ran out of chicken option. Friend does not eat eggplant (option #2)"
Pros: "The service was good, the food was good. No complaints"
Pros: "Not much"
Cons: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"
Pros: "Crew were very nice and professional."
Pros: "Food, service, attitude."
Cons: "In Istanbul airport not enough people speaking English. No USb to charge my phone."
Pros: "The flight attendants were wonderful."
Cons: "The row my seat was in was missing... No row 13! We had a mechanical issue prior to departure which left us running a bit late. It would have been nice to have a real gate assignment in Istanbul rather than having to take a bus tour around the airport."
Cons: "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"
Pros: "fast boarding, on time"
Cons: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Very nice airplane and pleasant crew"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Cons: "Our lougage did not arrive"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, very attentive crew."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "The movie selection did not seem extremely varied."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Everything. Staff incredible."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "great choice of entertainment content, friendly crew"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "The staff and crew"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Cons: "Cannot ask for more"
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pros: "Will never purchase tickets through kayak ever again"
Pros: "It was all fine, a bit cramped, but otherwise fine"
Cons: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Cons: "Small space in middle seat"
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Cons: "Overhead space on plane was very limited."
Cons: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Pros: "Fligth attemdance atention"
Cons: "Delay in the departure (40 min)"
Cons: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Cons: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Pros: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Cons: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Cons: "Checked baggage very expensive."
Cons: "May bags didn't make the transfer and were sent on to me the following day."
Cons: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Cons: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "Boarding on time and quick"
Cons: "Food and entertainment choices"
Pros: "Super friendly"
Cons: "No entertainment"
Pros: "Helpful service, decent food."
Pros: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pros: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pros: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Cons: "Both flights were delayed. Food selection was poor."
Cons: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Pros: "All was great"
Cons: "except we could not do an online check-in"
Cons: "Flight was cancelled and we weren't notified."
Pros: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Cons: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Cons: "economy class eats sold as business class !!! very poor and cheap strategy --"
Pros: "surprisingly tasty meal, smooth and on time flight"
Cons: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pros: "very short layover and my check luggage made it all the way home with no problems"
Pros: "Seats, crew, nice plane"
Cons: "Delayed flight. Random boarding,"
Pros: "Compared to most American crews the Aus crew was helpful and outstanding."
Cons: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pros: "Good service. Enough space for the legs. Drinks before and after the meal ."
Cons: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pros: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Cons: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Pros: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Cons: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Pros: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Cons: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."