Pros: "Worst flight ever!! 7 hour delay because the plane broke down!! Never fly United again!!"
Cons: "They should have offered free flight vouchers!! We got a lousy $20 meal voucher after waiting for 7 hours, delay was originally 1 hr then 2 then 3 etc On Father’s Day, it was the worse day ever!!"
Pros: "Crew was very good. Seats were uncomfortable. Too close together and hard."
Cons: "2 hour maintenance delay"
Cons: "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Pros: "Baggage was delivered to the carousel before passenger could get there. No waiting! Well done!"
Pros: "The price."
Cons: "I was boarding group 5 and had the very last row, not comfortable."
Pros: "The flight was very smooth. Didn't get hungry, because they provided snacks, beverages, and a decent lunch/dinner. Liked that pillows and a blanket were provided. Liked the free entertainment with some good movie and TV choices to help pass the time."
Cons: "Hated the tight seating, very narrow, so uncomfortable; Couldn't sleep and I WAS FREEZING. Ended up with a terrible cold and sore throat. Angry that I had to pay $100 each way for my second checked bag. Terrible policy. Probably won't fly anymore, if I can help it!"
Pros: "I travel a lot. All was fairly normal."
Cons: "Entertainment didn’t work. Woman next to me sat cross legged and the bottom of her foot as resting on me. When I politely asked that she not out the bottom of her dirt against me she swore at me and was confrontational and crazy. Flight attendants did nothing"
Pros: "Very good service"
Pros: "All of the above"
Cons: "Shortage of space for carry on"
Pros: "Boarding was easy (Zone 3) and there were no issues with overhead bin storage."
Cons: "Could not use the seatback entertainment because the audio jack was jammed so that the earphones could not receive an audio signal."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Cons: "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
Cons: "Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold."
Cons: "Perhaps a choice of two items could be given for a snack."
Cons: "I am enrolled in MileagePlus United Card member which has one check in bag free for the first time. Still I was charged me $50 extra for my check in bag. They should have told me prior at the time of check in but they stopped me at the gate. I am not at all happy with what has happened."
Cons: "UA check-in staff in NRT was very rude. We had reserved seats when we booked the tickets over Kayak by paying about $15. UA staff said they didn't know that, its not in their system. They implied we were cheating because UA always charges about $200+ for reserving seat. They even didn't want to listen and look at the receipt we had. What he said in terrible English was "That is not my business""I'm busy" So my daughter and I had to seat separately in order to seat next to aisle. UA will be my last choice to fly."
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "It was a plane"
Cons: "Could only bring one personal bag and no carry on"
Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."
Pros: "The flight attendants were helpful"
Cons: "Two hour delay for no reason from Houston to SA"
Pros: "Boarding was on time and crews helpful and accommodating."
Cons: "A parent with 2 yr old was placed in the middle seat where the toddler cried throughout the whole flight. Father had to constantly ask me to get up so he can take the son to the back of the plane to console him. It was an overnight flight from HNL to SFO so i didn't get any rest at all. Maybe parents with toddlers should be seated on aisle seats."
Pros: "The flight was pretty normal."
Cons: "The flight attendants were not very friendly and it was difficult to get the media player to work to use the entertainment options."
Pros: "Love the entertainment with Direct TV, worked great"
Cons: "More food options please. Also wifi didn't work at all during flight."
Pros: "Well, at least they gave me a blanket to sleep with."
Cons: "You still have to pay to use tv, movies, and internet. The flight attendants did not give me any drink or snacks. They did not say goodbye or wish me a good time back home. Flying in the plane itself was awful, as it continuously shook even when weather was alright. The pilot seemed rude. No warnings from the pilot when we were going through bad weather - just a surprise "HANG ON" as the plane would shake in a frenzy. The chairs were also incredibly uncomfortable and very hard to relax on. I couldnt even sleep well, and it was an overnight trip. Seriously felt so disrespected by the crew and the company, and this experience was the same with all 4 flights I took (to portland and back). I will never again choose United."
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "You have the most rude csr. I was driving to the airport and blew my tire. An emergency. I had to call customer service for help as we were worried about missing the flight. Tried to fix this. Your csr was unhelpful. He tries to charge me $500 to change my flight. I was having an emergency. Out of my hands and you want me to pay $500? I already am stressed about blowing a tire at 65mph on I5 and missing a flight and this is what I get. Rude, unhelpful, hardly intelligible person. It was an emergency. I had purchased insurance and he said it did not apply. I will not buy insurance or use your airline again. And I will tell my family this and they will not use your service either."
Cons: "Nothing now."
Pros: "The flight left on time and arrived about half an hour early. That was great because I could grab a leisurely lunch before taking off on my next flight."
Pros: "Very smooth and easy. Thank you"
Cons: "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."
Pros: "The crew was friendly and efficient"
Cons: "Too many people, not enough room for luggage"
Cons: "I never made it on the flight due to weather conditions they couldn't even hold the flight, and then when I have to get my own accommodations had to pay for my own hotel that is not cool"
Cons: "It was the first flight that made me sick to my stomach with all the ups and downs the pilot was doing. I felt horrible"
Pros: "Boarding was painless despite being a full flight. Plane left on time."
Cons: "Complete failure of the wifi based streaming system. And not just for me, but the whole plane. Probably never fly with UA long distance again for this. Failed on the way out and on the way back. I have no faith that it will work the next time. Crew were sympathetic but powerless to fix it. A stale sandwich is forgivable, not having any on demand movies to watch for 11 hours isn't ."
Pros: "Eh, it wasn't the best nor the worst, just mediocre."
Cons: "I'm not a fan of United Airlines!"
Cons: "Most uncomfortable seats I've ever sat in."
Cons: "No in flight movie!!!"
Cons: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."
Pros: "Loved the Great Falls airport!! Who goes to an airport that has leather couches that you can lay down on and take a quick nap!! Beautiful airport!!"
Pros: "Sitting in economy plus is definitely the way to go for a trans Atlantic flight. The seats are very comfortable and give me, an average size person, enough leg room to sit for longer periods of time. The inflight videos are great and the staff was exceptionally courteous."
Cons: "United still falls behind on food offerings. Although the food is not unexceptional, it is not the best. Definitely pack snacks if you want to eat healthier and fix your hunger cravings."
Pros: "Crew was attentive, got my membership upgrade without hassle. Enjoyed economy plus with the extra leg room."
Cons: "Older plane with older entertainment options."
Pros: "Under booked flight was a plus!"
Cons: "Never want to fly into newark again. Wrong baggage claim 5 advertised and waited till last bags picked up b4 being told oh we made a mistake and its carousel 7. And if the end of the trip wasn't bad enough the beginning was a nightmare at newark with getting there and the security/tsa..Nobody wants to do their job just pass the buck and make it more chaotic. No wonder there were lines wrapping around terminal 3/4 times. I know this is not directly related to airline but since u insist on flying out of newark it is indirectly. They say la guardia is third world well then newark is fourth/fifth world. Chaos absolute chaos. Please god i will never have to fly united /Lufthansa out of newark again."
Pros: "Good crew"
Cons: "Shitty seats was very uncomfortable probably won't fly United just because of that... Delta has a lot more comfortable seats"
Cons: "United double charged me for the same flight! When I called customer service I was left on hold for a long time and received no explanation or refund. Such a terrible airline experience."
Cons: "Maintenance delayed us for about an hour? supposedly a walky-talky, then paperwork problems. No food offered on a 5 hour flight. No free movie, only option was a 7.99 direct tv, Rippoff. Lots of turbulence. Main problem I had was no leg room. Im not a big person but I felt like a stuffed sardine between 2 other people."
Pros: "The seats were very spacious and comfortable. The flight was very smooth not a lot of turbulence was present and the weather was good which contributed to the smooth flight. I flew economy but even we were treated to a snack and drinks."