Good but I don’t received my bags yet is been 5days still no update
We upgraded to business class. First time on Air Canada business class and they ran out of the better prawn dinner and we got chicken. Beds not as good as on Quantas
Bad, still waiting for my luggage, since I arrive 5 days ago
The air hostesses were pleasant and helpful Food was great
Delays were reported timely. The waiting area was a joke, it was caious the loading was delayed and not reported clearly. Their was disgruntled passengers. The personel tried their best but the organization failed the customer and the present personnel. There was no planning causing poor exicusion.
Fine. The plane took off and landed. Food was as expected. Less than comfortable flight.
Over 4 hour delay in departure. Aircraft and gate changes. Problems loading cargo. It was a mess.
Lufthansa was the code share partner for this trip, on an old, worn-out 747. We were in business class and my seat was broken. Would not keep the seat inflated (first time I have ever seen a seat use air bags for padding). Had to use three blankets underneath me to not feel the hard plastic of the seat. Food was very average. For $7,500, I expected way, way more. Never flying Lufthansa again (second bad business class flight this year).
Lufthansa flight was late leaving Toronto. Rescheduled us on another connecting “flight” to Leipzig even before we left Toronto. The gate agent gave us boarding cards for the second flight and assigned us new seats. But when we go to Frankfurt, it was total confusion. The terminals in the airport showed our new flight was going to Nurnburg, not Leipzig. No one from Lufthansa would help us inside the airport. After spending 45 minutes getting through passport control, we finally went to a Lufthansa counter and they told us that the “flight” was actually a train to Nurnburg, with a stop in Leipzig. Long, hot train ride (4 hours). Ironic part is that the flight to Frankfurt was almost on time and we would have made the flight to Leipzig and been there in the early morning, not the late afternoon. At least European laws will allow a penalty of EUR 800 to each of us for that inconvenience (unlike Canada) but it was an ordeal that I would gladly had given up that penalty for. The 747 that Lufthansa used for this trip was also very worn out. We paid the extremely overpriced fare for business class of $7,500 return to Germany from Toronto and expected far, far more for that price. The lie-flat seats were extremely uncomfortable (way past their “expiry date”). Flight attendants were helpful but I need 4 blankets underneath me to not feel the plastic under the seat. Food was pretty mediocre, too. We had another mediocre Lufthansa experience coming back from Croatia this past July, with an even older plane. Lesson learned: avoid Lufthansa business class!
Overall a good flight. Good food and super nice staff.
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
They have more than 4 hours delay, and broken all my bags
