Daily cleaning, installation of cabin HEPA filters on flights from Frankfurt am Main to Ottawa
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|April||Best time to beat the crowds (24% less expensive on average)|
|December||Most popular time to fly (28% more expensive on average)|
Average price round-trip
|C$ 799||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 701||or less|
Good deal one-way
|C$ 675||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 08m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines (C$ 490) and Air Canada (C$ 548), and the lowest round-trip tickets have been found on Multiple Airlines (C$ 743) and American Airlines (C$ 761).
For Frankfurt Airport to Ottawa, Tuesday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Ottawa back to Frankfurt Airport, the best deals are generally found on Saturday, with Tuesday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Frankfurt Airport to Ottawa.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ottawa from Frankfurt Airport is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ottawa with an airline and back to Frankfurt Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ottawa from Frankfurt Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Staff was very friendly, courteous and helpful."
Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Pros: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
Pros: "Crew was top"
Cons: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Cons: "The baggage took a really long time to be delivered to the carousel"
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Pros: "Great crew"
Pros: "The flight was ok, nothing special."
Cons: "The landing was a little rough, we took a bit of turbulence and it was not pleasant."
Cons: "Poor desk service Food at breakfast A joke"
Pros: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Cons: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Cons: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Cons: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Pros: "Everything went smooth. Very friendly, and felt warmly welcomed."
Cons: "A bit of long lines especially with the 2nd security point in Zurich."
Pros: "I love SWISS"
Cons: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Pros: "Food and service"
Cons: "Even though we paid for internet it sucked and was unuseable"
Pros: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Cons: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Pros: "Nothing remarkable"
Cons: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Cons: "I wasn't able to select seat before boarding"
Pros: "I loved Swiss flights.. its staff and in flight expereince"
Pros: "Excellent food."
Cons: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Pros: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Pros: "Nice sandwich and chocolate."
Pros: "On time"
Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Pros: "Crew and people were fabulous!"
Cons: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Cons: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Pros: "Best services."
Cons: "No control of air. It got a little cold."
Pros: "Fast and efficient transport option to Berlin"
Cons: "All good"
Pros: "smooth flight, comfy seats"
Pros: "Friendly crew, decent meal, and above-average entertainment systems"
Cons: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Pros: "entertainment selection"
Cons: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Cons: "Over 1h delay Horrible sandwich Very rude staff"
Pros: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Cons: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."
Pros: "Great flying with Swiss!"
Cons: "seats were a bit tight! otherwise, great!"
Pros: "Crew was excellent."
Cons: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Pros: "Great crew service, attention to detail, very responsive and efficient"
Cons: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Pros: "Even though the flight was delayed, everything else about it was great! Newer, more comfortable seating than the plane from the US to Europe, excellent food and service, no complaints about the in-air experience."
Cons: "The flight was delayed most likely because of inefficiencies in the passport check / boarding process, some people got confused, waited in the boarding line, then had to go back in queue in the passport check line. Last person walked into the plane 10 min after the scheduled departure time, as a result the airport delayed our departure by 50 more minutes."
Pros: "On time, efficient, good service, professional"
Pros: "The flight staff was so kind."
Pros: "Everything is excellent"
Pros: "I was amazed to get a sandwich on such a short flight!"
Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Cons: "Small seats ,and temperature too hot"
Pros: "Quick boarding"
Pros: "Lots of snack service and real dinner's! So much yummm"
Cons: "Boarding was kinda weird and confusing."
Pros: "Got upgraded to business class and had the best flight of my life!"
Pros: "Stewardesses were wery professional. Food was the best for economy class! Maybe if you combined chicken and pasta all together , it would jave been perfect."
Cons: "touch screen experience is way behind. Entertainment system is veeery slow. I had to wait over 20 secomds for movie title preview to load. Add trailers or preview for movies too."
Pros: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Cons: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Cons: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Pros: "The food was great."
Cons: "There isn't much leg room."
Pros: "Only slight turbulence. Flight was only 10 minutes late."
Cons: "The choice of games and movies. Space too cramped, and I am only 5' tall!!!"
Cons: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Pros: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Cons: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Pros: "Food was good and flight was as scheduled with no changes."
Cons: "The Lufthansa folks at the terminal gate while boarding weren't friendly n approachable."
Pros: "Food/drink choices and portions were very generous on our long haul flight . Efficient boarding. Lots of entertainment options as well."
Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"
Pros: "I liked the entertainment options."
Cons: "I booked through Kiwi.com and they couldn't handle my special food request (kosher meal). Somehow it didn't reach Lufthanza at all. As a result I had nothing to eat during the entire transatlantic flight."
Pros: "Clean aircraft and fast service."
Cons: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."
Pros: "I am memebr mike and more account"
Cons: "They inspired me to travel business class"
Pros: "Very good crew, very attentive, very comfortable seats in business and entertainment Flight left within 30 min of departure time and there was no turbulence"
Cons: "Food, I barely ate especially on Lagos Frankfurt leg. I evem believe that the fish that was served may have been slightly off !"
Cons: "the person sitting next to me, barefooted the whole flight with nasty toes"
Pros: "The Fight Attendants were very nice and tried to be soo helpful!"
Cons: "My daughter and I signed up for a vegetarian meal and it was beyone awful, completely inedible. No protein at all. The first meal was cornmeal mush, and the second was 3 pieces of stale bread with a few sliced cucumbers and strips of red bell pepper between some type of fake butter. Really? Lufthansa, you need to check out Delta's vegetarian meals, they are fantastic! Also, the sound didn't work on the TV, so for a NINE HOUR FLIGHT I could not watch any movies! This would be okay, if I had known ahead of time and prepared with something to do!"
Pros: "Entertainment had great variety, flight progress software showed great detail of surroundings and progress. 4 bathrooms provided for our area allowed good availability. Hot towels, metal silverware nice, and not available on competing airlines. Overhead compartments were roomy."
Cons: "Legroom marginal and seat ahead reclines too far, takes away all usable space for reading, etc."
Pros: "The food tasted really good and especially the bread was much more appealing than on our previous flight. The flight attendants were very efficient and attentive. I liked that they asked the person in front of me to put his seat up during the meal time. That helped me eat more comfortably. Entertainment options were extensive."
Cons: "Boarding was delayed and was tedious. It took forever because there was not an orderly line and just a jumble of people. We had to show our passports 3 different times between check in and boarding. People had put their passports away, then had to get them out again at the gate. That slowed everything down to a crawl. Our party was not accommodated when we asked for seats together. My husband and I were separated and we were separated from our kids. The ground crew did not seem to care. Take off was delayed, but the captain never told us why. The guy in front of me reclined his seat the whole time. I felt like a sardine in a can. So uncomfortable!"
Cons: "Flight attendants barely spoke English and didn't offer us a beverage for the flight. It was a small plane that was very loud and a small backpack barely fit under the plane. All in all, it took us 30 hours in airports and on airplanes to get to Riga, for one appointment."
Pros: "The crew was pleasant and efficient. Lufthansa is the best airline."
Pros: "Staff was exceptionally friendly and efficient. Aircraft was pleasant and clean. Seats are a bit uncomfortable in that they seemed to lack cushion comfort but space was OK for economy class. I will highly recommend your airline to others. Thank you!"
Cons: "Food quality was not good."
Pros: "Custom in Chicago was the fastest I experienced for a long time."
Cons: "Food was questionable."
Pros: "Clean, good pilots and quick"
Cons: "Flight attendants rushed' us after food too have a drink or a cup of coffee and after 4 hours brot the water or a drink... I felt very thirsty on the hole flight... Smallest sizes ever on drinks... I don't mind paying extra for a good quality service, and I'm flying only with you guys, but that was like a bad experience..."
Pros: "Entertainment was good. Food is above average on economy, free wine and beer."
Cons: "Star Alliance Premier members cannot get a Premium Economy without paying."
Pros: "The service was excellent! ALL staff, great! Food, very good. Only complaint is too many people, 1 smaller planes would have been better."
Pros: "The service and food were great, flight was on time."
Cons: "The TV didn't work very well, it took me 20 minutes to get the movie to play."
Pros: "The flight attendants were WONDERFUL . Extremely patient. Baileys in my coffee was a nice touch!"
Cons: "overcrowded -surrounded by families with children-small seats, large person next to me. A bit claustrophobic."
Pros: "Flight was on schedule. Was lucky to get a empty seat next to me so plenty of room. Glad they provided the requested specialty meal."
Cons: "Boarding occurred an mass. No order what so ever so long lines getting to the plane and in the plane. The head phone jack was for a two prong headphone so it forced you to use the headphone they provided or only hear from one ear."
Pros: "The staff was so prompt and friendly, the food was the best airplane food I've ever had, and the entertainment options were great!"
Cons: "cramped leg space"
Pros: "Entertainet options were very good and very diverse."
Cons: "For an international flight the plane was quite tight in terms if leg room and aisle space."
Pros: "Thankfully the departure gate was directly on the other side of passport control in Frankfurt. The flight was perfect and smooth, although after boarding we had to sit on the runway for awhile, and left late. The crew were highly attentive, helpful, polite, and kept water and juice circulating between hot meals. I enjoyed the movies I was able to watch and my seat was comfortable. Excellent service in Economy Class!!"
Cons: "At times I felt too cold, despite the blanket."
Pros: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Cons: "No complaints"
Pros: "Frequent food and beverage service, plus 2 hot towel offerings."
Cons: "My headphones stopped working 1 hour into the flight, so I just watched movies with subtitles. No air vents, so it was really warm. I'm only 5'2" and felt really cramped in the seats."
Pros: "The UAL 747 was not a spring chicken anymore, looking a bit tired and faded, but the flight was uneventful and safe. The usual crying babies (WHY do parents feel the need to bring infants on board when the babies are unhappy and have no idea what's going on?!?) and customers with pneumonia (or maybe SARS or Ebola???) that you'll find on most full aircraft. I survived the earsplitting crying and the contagious coughs unscathed, so I'm satisfied with the flight."
Cons: "Crying babies, contagious respiratory diseases (standard for flights these days), aging aircraft."
Pros: "Inflight entertainment was excellent, the food and service was excellent, no complaints except for legroom."
Cons: "I'm a pretty tall guy. Legroom was an issue if you are over 6 ft tall. The trey's / tables can't fully extend making it hard to use for eating."
Pros: "Consistency of service, even for economy class. On time departure. Early arrival, Teutonic punctuality. Well maintained aircraft. Super flight crew. Seemed friendlier than typical US carriers transcontinental service. Perhaps it was the free wine and beer, but seems as if everyone was relaxed and enjoyed the flight."
Cons: "Boarding was a little out of my normal sequence and the PA announcements were not so clear. All sorted it self out after a spell."
Pros: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool"
Cons: "My economy seat was right in front of the emergency exit which had a plastic or metal blockage behind my seat. I could not fully recline which made the trip a little more uncomfortable, especially since the traveler in front of my reclined all the way."
Cons: "The crew was ignorant and I did not recieve a meal after asking numerous times."
Pros: "Both flights were equally wonderful"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Pros: "Great entertainment options"
Cons: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Cons: "The food was really disappointing... First time flying on lufthansa. Heard a lot of good things about it. Flight was ok overll but rather disappointing compared to what i heard"
Pros: "Crew was nice"
Cons: "Wifi barely useable, and in fact not useable over North Atlantic; food was just eatable, didn't include salt or pepper, probably because it was already too salty, came is a soup of barbecue sauce. Entertainment choices were limitless and yet BORiNG! Live tv video quality was appalling, I would have said VHS quality, maybe not that good and only sporadically worked"
Pros: "Lufthansa was very professional, in terms of their crews, procedures, and condition of the aircraft."
Cons: "I bought an aisle seat in the center section near the back of the plane because the diagram of the plane's seating area showed an empty space in front of the row I picked. On the actual plane, it was simply a normal row, with no extra space in front of it. Going to register complaint with Lufthansa and seek refund of seat cost."
Pros: "crew is an absolute plus- stands out from most any other airline"
Pros: "The seats were reasonable for the long flight The crew was very friendly and helpful The food was good for me (I'm vegetarian and had not asked for a special meal but the curry calcone was great The video system and range of films and shows was great"
Cons: "The boarding process was a little random but in the end worked out OK."
Pros: "Helpful crew"
Cons: "United operates old planes between Washington Dulles and German destinations."
Cons: "had a very hard time with movie selection. I usually do not. I asked flight attendant three times for help. He was very brusque with me and did not take time to help me. Very disappointing. I finally gave up. Also somehow got overlooked for last food. Called flight attendant who said maybe I was sleeping but I was not. There was only one box of food left and it was horrible. My flight was on Lufthsnsa but last flight was on Air Alliance. Service was definitely way below Lufthansa's usual standard. I don't like being switched from one airline to another without my permission."
Pros: "The entertainment program was exceptional."
Cons: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."
Pros: "Excellent Service"
Cons: "More recent movies"
Cons: "The chairs could be better in economy"
Cons: "No delay"
Cons: "On line booked ticket in wrong name and they would not change or refund"
Pros: "Crew was great"
Cons: "Side seats suck"
Cons: "Extra food."
Cons: "May be legg more room, either I gain way or the seat are smaller. But I got home safe, so I will use you again."
Pros: "Great service from crew!"
Cons: "Satisfied all around..."
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "Good overall service level of AA"
Cons: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Pros: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Cons: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Pros: "On time"
Cons: "No wifi"
Cons: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
Pros: "Entertainment was good, meals were served, flight was on time."
Cons: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"
Pros: "Easy boarding"
Cons: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Pros: "The person I sat next to was kind, as was the crew."
Cons: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."
Pros: "Flight was on time"
Cons: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
Cons: "All good"
Pros: "The precision of bookings thru airlines were right on the spot.."
Cons: "The long lay over.."
Pros: "Most everything was great"
Cons: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"
Pros: "Extra coffee/tea available outside of the standard food times."
Pros: "The plane and crew were good."
Cons: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."
Pros: "Friendly service, smooth flight and quick boarding time."
Cons: "All good!"
Pros: "Plenty of entertainment."
Cons: "It’s just a long flight there’s no way to change that."
Pros: "Plane was lightly booked so plenty of room to sit and storage space."
Cons: "Plane left FRA 25 min late and occured more delay during flight. Came into DFW with 50 min delay and had to go through TSA again for connecting flight - why? So missed the connecting flight to LAX and had to get rebooked."
Cons: "seats should be priced based on passengers' weight."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Very punctual; courteous crew. Ver smooth ride"
Cons: "Nothing. It was excellent."
Pros: "Awesome service"
Cons: "Waited 2 hours for take off."
Pros: "Like the 777-200. Not bad seating for coach."
Cons: "Delay and boarding in Germany we had to ride a bus out to the plane"
Cons: "We waited at the gate in Frankfurt once the plane was loaded for 40 minutes for the aircraft to get pushed back from the jetway . Waited another 25 minutes in Dallas for an operator to place the jetway to the aircraft. One of the stewardess we had was really rude."
Cons: "The electronic screen that shows movies etc. needs to be updated. Some of the functions did not work and those that did work were very difficult to get to work well. Disappointing. Obsolete technology."
Cons: "Entertainment screen did not work which affected 6 passengers, rows 34 and 35. Flight attendants kept saying there was nothing they could do. They didn't return to give us an update. We had to ask three times to different attendants."
Pros: "The crew was great"
Cons: "Our flight was about 50 minutes late in boarding. American should have announced why it was late and an approximate time"
Cons: "Frankfurt was rebooked by AA to PHL connecting to LGA. LGA leg was cancelled. They wanted us to take a flight to LGA the next day. We got ticketed to DCA connecting to LGA same day. Finally arrived home after 18 hours of travel. NOT HAPPY. We don't blame AA for weather cancellation but it was not an easy trip home."
Cons: "They had the wrong flight times which made my connection impossible so they had to book a later flight for my wife and I, Did not get the seats we paid for and initially did not have us even sitting together until we insisted."
Pros: "Staff was extremeley courtous, helpful and pleasant."
Cons: "Archiac entertainment system. The plane has not been upgraded for what seems like at least a couple of decades."
Pros: "Everything was new, lots of leg room, everyone was nice"
Cons: "The grill cheese didn't taste like grill cheese. It wasn't filling. Grill cheese, never again."
Pros: "Nothing: worst flight !"
Cons: "Entertainment was awful due to very old screens and a central streaming system that would not allow me to watch the movies I want when I want them. The food was not tasty at all and they served really hard and frozen ice cream as snack which was an awful choice considering how cold the plane was."
Pros: "Flight attendants were very nice, food was adequate."
Cons: "Boarding, not their fault but I was selected for extra security! Took me to a separate area, made me take off my shoes, pulled out the insoles, emptied my bags....and then left everything out for me to rearrange."
Pros: "Thomas of the crew gave incredible service."
Cons: "Both to and from the seat didn't fully function and both ways the entertainment system broke down"
Cons: "Live Tv CNN did not work"
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Pros: "Great crew!! Super nice"
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Cons: "Air Canada is just worse and worse"
Cons: "DELAYED FLIGHT DIDN'T HOLD MY CONNECTION - MISSED BY JUST 15 MIN SEATS NOT COMFORTABLE - PREMIUM ECONOMY NOT WORTH THE EXTRA COST"
Pros: "Just I had flight."
Cons: "When I got bording pas I don't have sate number and zone number. when I ask many times just they told me wait.....I had many flights from different air lines but I didn't saw like that."
Pros: "They allowed us to make an earlier connection without any fee. That was very kind. Thank you."
Pros: "courteous flight crew"
Cons: "poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok"
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Business class seats and the overall service"
Cons: "Flight was late and the movie selection in English is pretty old."
Pros: "Short flight so can't say much. Lol"
Pros: "THE FOOD SELECTION WAS GREAT."
Cons: "I WAS TOLD THE FLIGHT WAS FULL AND I OVERHEARD THE FLIGHT ATTENDANTS BRIEFING THE PARENTS SAYING THERE WAS 17 INFANTS ON THIS FLIGHT. I THINK IT WOULD BE GOOD TO HAVE ALL THE PARENTS WITH INFANTS/BABIES TO SIT IN A SECTION DESIGNATED FOR THEM TO ACCOMMODATE THEIR NEEDS AS A FAMILY. IT DOESNT MAKE FOR A PLEASANT FLIGHT WITH BABIES CLIMBING ALL OVER THE SEATS. I GET THATS IT DIFFICULT TO TRAVEL WITH BABIES AND KEEP THEM ENTERTAINED WHICH IS WHY ITS BETTER TO BE AROUND OTHER PARENTS IN THE SAME SITUATION. THEY CAN SUPPORT EACH OTHER."
Pros: "Arrived on time"
Pros: "Crew was great!! Smooth landing!!"
Pros: "Didn't actually take this flight due to a missed connection."
Pros: "The staff were very friendly."
Cons: "Some of the equipment on the airplane didn't work. TV monitors."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "the service was great"
Cons: "the movies were old"
Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Cons: "Seats are always too close to the ones in front , crushing knees."
Pros: "Good movies, ok food"
Cons: "Pathetic legroom, sickeningly uncomfortable"
Pros: "Everything on time"
Pros: "Food and entertainment."
Cons: "I couldn't change my seat. I was stuck in the middle seat."
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Cons: "No good movies or music"
Pros: "nice, helpful staff relatively organised boarding"
Cons: "very little selection in movies tight quarters food tasted old and was little: shredded carrots as salad and probably best part of meal"
Pros: "Great flight crew, amazing plane, nice food and drinks, entertainment system, and pillows + blankets offered! A+"
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Cons: "There was no access to movies."
Pros: "Nice crew,moving all the time, food was good."
Cons: "A little bit colder than I expected."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "I like the comfort of the seats and how fast the boarding and take off was."
Cons: "I did not like that I was not offered peanuts during my flight. The last time they offered free peanuts"
Pros: "as above"
Pros: "frankfort to Toronto was Lufthansa. Excellent."
Pros: "Great choice of movies. Crew came around on a regular basis with water and juice, plus 2 meals and a snack. The Crew was very professional and kind."
Cons: "They didnt board by area or rows for ecomon it was a mess on the plane with people from different sections trying to find overhead bin space and get by each other in the aisle. When the person in front of me tilted her seat it was inches from my face, not a good feeling. The leg room was adequate. The Boeing 737 is a nice aircraft."
Pros: "My 1st flight w/Air Canada. Everything ran smoothly. I did not use the entertainment."
Cons: "If you what to reserve your seat you pay....in an intercontinental fly is unacceptable! I prefer air France, Alitalia, delta, that offered best services wit out ostracized charge costs."
Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
Pros: "Hourly flights in a Boing 676. Comfy economy class seats with leather headrest (cleaner than fabric). Ample overhead space for carry ons. Individual TV monitors with entertainment (I prefer leaving it on flight itinerary status while reading a book). Good bretzels & tomato juice served by a multilingual flight staff. Boarding, departure & arrival on time to the second. Can't ask for more."
Pros: "Flight attendant very caring and friendly."
Cons: "Gate attendant very rude - made my daughter cry Her seat was way at the back. Baggage handlers lost a luggage strap - sturdy one 7 boarding pass The gate was changed to one at the end farthest from original gate It was supposed to be two flights - she ended up with 7 boarding passes in the end. Second really unpleasant flight with Air Canada in less than a year. Will avoid Air Canada from here on."
Cons: "Salty pretzels!"
Pros: "flight was on time"
Cons: "not even a little snack served with the drinks and the amount of legroom was minimal and I'm not tall"
Pros: "The crew actually enforced the zones when boarding, which often isn't the case and tends to slow things down."
Cons: "This connecting flight was worse, as we sat on the tarmac for well over an hour and were not provided with so much as a single beverage the entire time we were waiting or flying. Apart from the great in-flight entertainment system, the whole experience was brutal."
Pros: "Every thing was good and satisfactory ."
Cons: "Delayed, almost missed connecting flight"
Pros: "The staff were efficient and friendly. The entertainment system is great."
Cons: "More room - but the flight was short and the price was right, so that's not a deal breaker."
Pros: "Gate assignment was only 44 minutes before take off and with the size of LHR got there after boarding had started. Confusion as right beside it was an AC direct flight to Toronto also boarding so lines were mixing. A hot meal provided which was good except for a stale roll and awful "salad". A hot wrap provided later in flight that was awful, should have used pizza pockets. Good crew and good flight. Always carry active noise cancelling ear buds or headphones."
Cons: "Everything perfect"
Cons: "Lufthansa missed my flight"
Pros: "The counter for UA was not attended. I had to make few calls and they managed to put me in the next flight via Chicago"
Cons: "Reality. Flights are sometimes delayed and bound to miss connection"
Cons: "It could have been better if my luggage didn’t go missing"
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Seats and entertainment"
Cons: "Departure on time"
Pros: "Friendly crew."
Cons: "No wifi or in flight entertainment."
Cons: "Was sick so couldn’t fly airline refused to help and let me change my flights"
Pros: "I was in premium plus and it was wonderful"
Pros: "They gave out ice cream and plenty of snacks."
Cons: "I could not choose my seat"
Cons: "Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "Departed and arrived on time, clear cabin announcements, attentive cabin crew"
Cons: "No entertainment options without paying for WiFi,"
Cons: "The food was aweful."
Pros: "The guys in business class had it together! Wow! Totally felt like a special guest."
Pros: "The correct hour to arrive"
Cons: "I pay for a place with a large space for leg and this is not"
Cons: "Travelling with United Airlines company you have to know that you need to download the UA app before your flight otherwise you need to pay for the internet during the flight to download the app. Without this app any movie on your device wouldn't played."
Cons: "Polaris class - the configuration felt like a military transport. The business class configuration was like a pig sty.... bad bad. Seats facing backward..... but the look was like a crowded economy with flat beds. Looked like a college dorm. I've sworn never to fly United ever. I'll pay $2000 extra to avoid legs where they are flying. Food - flushable. Don't offer vegetarian food if you can't prepare it. I'll carry some Taco Bell. Horrendous. Service excellent, courteous people and prompt attention."
Cons: "It never left"
Cons: "Poor coordination after our flight from Frankfurt took off 1/2 hour late and we had to run through the airport to catch our flight to Washington along with an entire busload of passengers in the same boat. No assistance from anyone to help us reach our connecting flight on time. When we did arrive just under the wire, our seats were changed at the front gate, even though we had assigned seats and checked in 24 hours before. Poor situation."
Cons: "first Flight too late Misses connection flight. Was at gate 10 min. before departure, but they did not open the door again lost my luggage"
Cons: "Food was terrible, entertainment was non-existent and crew is sub par compared to other airlines. The flight was United, so no one should be surprised at the poor rating. I though I booked a flight with Lufthansa, but tunrs out this was partnered with United. Terrible experience. Don't think I would fly United again even if you paid me."
Cons: "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."
Pros: "We made it to our destination on time. We got some food and a selection of free drinks. I could choose the movies I would like to watch. There was plenty of space for hand luggage."
Cons: "I could not select my seat online, so I was assigned the worst seat. I was all the way in the back and in the middle. I could not lean back at all. The headrest was too high. I felt extremely uncomfortable the entire time. My entire neck and back hurt by the time we made it to our destination. This aircraft should NOT be used for flights that last more than 5-6h. In addition, since I was all the way in the back, I didn't have food options - I was given whatever nobody else (that got food before me) wanted. If I had known this, I would have brought food with me. And again, all this could have been avoided if only I could have selected my seat online."
Pros: "Food was good service was great"
Cons: "2hour delay departure, two crowded, no individual entertainment options."
Pros: "Seat comfort and friendly"
Pros: "The crew members were very nice."
Cons: "I did not like that there was no individual TV entertainment and that I had to download the United app in order to stream on my phone. Also, the food was not good. I feel that there should have been two meals but the second meal was a cold sandwich that had thick dry bread but meager portions of filling so that it was mostly bread."
Cons: "The food was not satisfactory. Soon after take-off everyone received a skimpy packet of breadsticks. A while later a meal (lunch) was served. It was very good. Many hours later everyone received a packet of pretzels, etc. About an hour before arrival everyone received a sandwich in a plastic wrap. It was close to inedible. Beverage service was very good. However, the amount of food served was unacceptable. This seemed like a budget flight. Very different from the flight to Europe on a Lufthansa plane. This was on a United plane. Will make me think twice about flying to Europe on a United plane."
Cons: "One of the flight attendants was having an "off" day - the bin she had closed over my head opened during takeoff (nothing fell out), and later she broke a glass on my tray, sending pieces of glass into my lap. Not damage done (except that I didn't finish my last few bites of lunch!), and everyone has an off day sometimes..."
Cons: "Small sit, nothing on TV, bad food"
Pros: "Not much positive to say."
Cons: "Inattentive crew. Sub-par food. Issues with wifi for iPad entertainment. No in-seat entertainment or charging capabilities for personal devices. Very uncomfortable contoured seats - they might be ok for a largish man, but for a smaller woman it's back-breaking."
Pros: "The food was better than I'd expected because it was a codeshared flight operated by United, so I'd got prepared for worse food )."
Cons: "My personal entertainment system just kept shutting down by itself from time to time. A attendant kept talking some of the passengers on the plane, which was a bit noisy."
Pros: "Crew was good, movie selection was good."
Cons: "Food was not good, no power at seat, limited offering of drinks, seats were uncomfortable"
Pros: "We had an empty seat between us which made the trip much more comfortable. The dinner service was pretty tasty actually. Flight attendants were friendly."
Cons: "Forcing people to use their own electronic devices rather than having in-seat entertainment is obnoxious. Insert typical complaint about tiny spaces on airplanes. The pre-landing snack sandwich was pretty nasty."
Cons: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Pros: "The positives to this flight were the comfort of the business class section, and the professionalism of the flight crew in keeping passengers advised of changes in flight plan and weather conditions in a storm situation."
Cons: "The food on this flight was very poor, as was the in-flight service of the flight attendant assigned to our section."
Cons: "An old plane with only public TV. American crew is not too pleasant compared to the English crew on our other flight"
Pros: "Friendly flight attendants, helpful staff at the ticket counter."
Cons: "Unable to check into both legs of my flight even though Air Canada used United for the first leg."
Pros: "Clean interiors"
Cons: "No thru checkin to destination Courtesy of crew a common theme Long transfer times between terminals in FRA"
Cons: "Entertainment from the 80s. Meaning one TV screen on ceiling. Violent entertainment for kids Uncomfortable seating. No power outlets and very old plane. Reminded me of traveling back in the 80s Adding all this to an 11 hours flight makes it a very undesirable flight. I understand this was a Lufthansa flight operated by United Airlines."
Pros: "The crew was friendly and a smooth flight."
Cons: "I did not realize that Luftansa was a United flight so it was very hard finding the correct terminal and gate at Frankfurt ."
Cons: "Food, seats, entertainment, crew. I did not like it at all, compare to Lufthansa."
Pros: "Crew handled situation in a professional way"
Cons: "No seat assignments- zoo at the boarding gate- traveling with kids in separate seats- flight delayed- 2 :30 hours boarded waiting for departure with limited cooling system- no individual entertainment system- arrival at 11 pm?- a nightmare!"
Pros: "El sistema de entretenimiento. Optimo"
Cons: "landing was little jerky and food smell made me nauseated."
Cons: "FRA- SFA was possibly the worst food I've had so far; (SFA - FRA by contrast had been really good) entertainment: movies kept pausing/getting 'stuck', such that one would miss, sometimes crucial, dialog in the film - very annoying! while collecting trash or offering snacks crew walked the aisle rather fast, and, more importantly, back to front (so that one couldn't see them coming), with the result that I had to either shout after them (while other passengers were sleeping) or get up and run after them..."
Pros: "On time, no problem flight. Seat next to mine was empty."
Airlines flying from Frankfurt am Main to Ottawa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Frankfurt am Main to Ottawa
Masks required on board, masks provided on flights from Frankfurt am Main to Ottawa
Social distancing seating
Middle seats unavailable to book on flights from Frankfurt am Main to Ottawa
Testing for antibodies, testing for symptoms for flights from Frankfurt am Main to Ottawa
Waiving of change fees. Search flexible flights from Frankfurt am Main to Ottawa