everything was fine expect massive delays - not the airline’s fault
The checked luggage still hasn't arrived yet. 42 h later. We saw it being unloaded in the stopover location. It was. 5 hour layover so it wasn't a rushed transfer. One positive aspect, it was close to being on time and the crew that came on the clean the plane was very efficient.
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
Our flight schedule was changed over six times, ultimately leaving us with a layover much shorter than we originally booked, which meant a panicked run through the airport. And the entertainment screen didn't function. As I've come to expect with Delta, a very mediocre and not customer-focused experience. This is on top of an outbound flight that was so delayed by mechanical issues, we had to spend the night at our layover city.
Staff were courteous and helpful. The only negative was the flight delays (which are usually unavoidable) and the high baggage price.
Could not fly out of Canada. Called airlines on Monday, July 14th. Tried to cancel the flight 7 days away, but they said I could not cancel and there would be no refund.
A little disorganized but overall good. The Delta flights were great though
Price was good. Entertainment and food could have been better
My flight was delayed three times then eventually cancelled the next flight was the following day scheduled for 1030 it was delayed I had to cancel reservations I had to put people up in hotels on the other end as they came out of town to pick me up all at my expense because WestJet couldn’t get it together I’m very disappointed in WestJet’s performance and how they handled the situation Get your customers to where they need to be in a timely fashion, even if that means putting them on your competitors jets Customer service should be number one I will think twice now with booking with WestJet
Poorly staffed check-in in Victoria. Unhappy WestJet person on counter. Then our flight was delayed by 2 hours, which meant our luggage failed to make the flight to LHR. Overall poor communications to passengers. Fortunately the flight from YYC to LHR was good and on time.
I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.
Bad experience. My checked bag was lost during this direct flight….how does that even happen?
It would have been better if food is served on a 4 hours’ flight
Flight delayed by 90 min making for a 2 am check in at destination hotel.
I did not noticed baggage was separate - I had assumed international flights included luggage, so it surprised me I had to pay to check a bag.
Everything could have been better from the planes not being delayed to the rudeness of staff to it was just horrible will not use kayak again or Air Canada I can't see what would ever change my mind now
The flight had to return due to maintenance issues and then was cancelled
Flight was in business class on an older Lufthansa 747. Business class seats definitely old style. Flight attendants were a little curt but attentive. Movie choices did not include anything that would be considered new releases.
Good overall but I’m 5’10 and seating is always tight
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
The flight was ok, but the chargers did not work, and the speakers in the back of the cabin did not either. The seats are too small, and the food was terrible. However, I am writing because the crew was extremely rude, not only that, but they also kept the curtains closed, forgot to clear our trays, the bathrooms were filthy, and trash was piling up. Additionally, one of the attendants had her earbuds on while in the cabin. From the movement, it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. When we deplaned, the crew in the back was just chatting with one another, and the first class attendant was nice and said thank you. It is nice that the crew gets along so well, but they did not take care of the passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller, but I thought you really needed to know. Thank you, Carin
I purposely bought a seat upstairs and your airline moved it to a random aisle seat. The only good part about this being an older plane was that the seats weren’t so tight that I couldn’t relax at all. Still will never fly Lufthansa again.
The plane was late to Frankfurt and I almost missed my connection and my checkt in bag didn’t catch the second flight! Poor
False advertising: An empty seat between 2 economy seats, then classified as “Business” is not. Thin cushion, economy-like leg room. From Lufthansa, a globally recognized and renowned carrier. Must do better.
Crew was very courteous, friendly and professional. Caring and attentive.
Food is too little (in volume) and too spicy.. There are no snacks in the back of the plane in between meals.
I liked the crews attentiveness, all food and drink items were tasty, and came out in a timely manner. The entertainment systems were not as responsive and my seat had issues with the auxiliary for the headphones. Seats were OK, and the headrest for my seat could go back only so far. Bathrooms were tight fit.
Hate their old flights, boatding, food and services. Very poor quality
Safety which is #1 was great. Food choices was not always great and often ran out of choice meat before getting to back of economy. Had one staff member who was just rude otherwise everyone was quite pleasant especially with the job they have to do!
The pasta in the evening meal was tasteless. Otherwise, the flight was okay.
Helpful crew in a comfortable and well designed aircraft. My kids also loved the striped design of the airplane.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.
Seats are not comfortable. Some of the food was good and some not so good.
Really, nothing. I flew economy, and received a very good economy experience.
Flight attendants were polite but not attentive. They did not clean cabin throughout trip, and the airplane upon disembarking looked disastrous! Garbage everywhere ! The state of the cabin did NOT leave passenger with a ‘cared-for’ feeling. It looked a total mess. They also closed themselves off in the back of the plane and passengers felt like they needed to knock to get a glass of water. Very dissppointing.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
I missed my connection in Frankfurt and was booked to another flight to New York. Different destination and got downgraded from Business Class to economy. No Support from Condor at all. Very Bad experience
Flight 1.5 hours late; missed connection. Ground support for rebooking inadequate to the point of ridiculousness.
Flights delayed, and not communicated to the level I accustomed to by other airlines. The crew seems to be hating their job and it shows. It costs you nothing to smile and be a bit more friendlier. Also, no jet bridge, passengers have to use stairs, which is hard for my elderly parents. What's the point of ordering wheelchairs?
