Grand Port Royal Hotel Marina offers a Jacuzzi and a saltwater swimming pool, along with rooms with iPod docking stations. It is located a 15-minute car ride from Norman Manley International Airport and an airport transfer is available for guests.
A wide range of premium services are available for guests of Grand Port Royal Hotel Marina, such as a currency exchange, an express check-in and check-out feature and 24-hour security. Staff are available 24 hours a day and can assist with booking tours and tickets. A beauty centre, laundry facilities and body treatments are also on offer at the resort.
The resort provides 60 rooms, each with a flat-screen TV, a private bathroom and a mini bar. They are air conditioned and have a ceiling fan.
Grand Port Royal Hotel Marina offers disabled parking for those with a car. National Heroes Park and Independence Park Jamaica are a brief car ride from the property.
General
Basics
Services and conveniences
Bathroom
Kitchen
Dining
Pool and spa
Accessibility and suitability
Laundry
Bedroom
Things to do
Parking and transportation
Media and entertainment
Outdoor
Workspace
Health and safety
Family friendly
Fitness
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Pros. Staff was great
Cons. My room location was terrible on back side of building I just expected much more Communication was terrible the way to get through is definitely by email
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What are the amenities provided for guests with disabilities?
The hotel offers disabled parking and increased accessibility, ensuring a comfortable stay for all guests.
What can I expect from the hotel's breakfast?
Guests can enjoy a daily breakfast included in their stay, with a variety of options to start the day.
When is the best time to visit the hotel?
The low season is in September, while the high season is in February, offering different experiences for visitors.
How is the cleanliness of the rooms maintained?
The hotel ensures that guest accommodations are disinfected between stays and sealed after cleaning, providing a clean and safe environment for all visitors.
Is there convenient parking available at the hotel?
Guests have access to free parking and private parking, ensuring a hassle-free experience for those with a car.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Several guests recommended booking a room with a balcony for a great view of the surroundings and to enjoy the cool ocean breeze.
Nearby Attractions
The hotel is conveniently located close to the airport, making it a good choice for those with early flights. However, some guests found the area in need of cleaning and maintenance.
Dining Experience
While some guests praised the food and the breakfast, others were disappointed with the lack of variety and the time it took to receive their orders.
Customer Service
Many guests highlighted the exceptional customer service and the helpfulness of the staff. However, a few guests had negative experiences with the reception and felt misled by the hotel's advertisement.
Room Facilities
Guests appreciated amenities such as the pool, bar, continental breakfast, and the availability of hot water and air conditioning in the rooms. However, some mentioned the need for maintenance in the bathrooms.
Privacy and Security
Several guests enjoyed the quiet and private atmosphere of the hotel, while others noted the need for better security measures and the absence of a lift.
Beach Access
The hotel offers easy access to the beach and provides nice views, but guests were disappointed by the prohibition of ganja smoking and the slow service for food orders.
Maintenance and Cleanliness
Some guests reported issues with cleanliness, including bugs in the rooms and a lack of cleanliness in the bathroom. Maintenance of the hotel's facilities, such as the bathroom and the ceiling, was also suggested.
Special Services
The hotel provides a range of services, including a beauty center, laundry facilities, and body treatments. However, some guests experienced issues with the Wi-Fi and were dissatisfied with the vegan breakfast options.
Value for Money
While some guests found the hotel to be expensive for the services provided, others felt that the hotel could offer more for the price paid, such as a mini-fridge in the room and better value for the breakfast.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Grand Hotel Excelsior Port Royal is located at 1 Port Royal Street, 9.3 km from the centre of Kingston. Lime Cay Beach is the closest landmark to Grand Hotel Excelsior Port Royal.
Check-in time is 2:00 PM and check-out time is 11:00 AM at Grand Hotel Excelsior Port Royal.
Yes, Grand Hotel Excelsior Port Royal offers free Wi-Fi.
Yes, Grand Hotel Excelsior Port Royal offers free parking.
Grand Hotel Excelsior Port Royal is 6.1 km from Kingston Norman Manley. Grand Hotel Excelsior Port Royal is 53.5 km from Ocho Rios Boscobel.
Yes, Grand Hotel Excelsior Port Royal has a pool on-site.
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Value for money | 6.8 |
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Distance to downtown | 9.3 km |
Nearest Airport | Kingston Norman Manley |
Distance to airport | 6.1 km |