Grand Istana Rama Hotel

Location

Shower Breakfast Aircon..

View from dining room over the ocean was lovely. Pool staff were lovely.

Breakfast buffet was very limited in choices and dishes ran out very quickly. Under catered and more variety needed. Dining reception staff were rude. On arrival our booking was wrong. We booked for 4 adults and one child and only 4 beds were prepared. They charged my credit card twice for the rooms and I had to argue vehemently to get the overcharge refunded. Rooms were very hot on arrival - no air cons turned on. Check-in staff were very rude and dis-interested.

Hotel Location

room smell so bad (i was in 2 rooms), room not clean

I'm just like the location.

The hotel staff and service of the hotel is very poor because the manager of that hotel accuse me that i was break the refrigerator whereas is not me. And the manager hotel ask me to change the refrigerator with a crazy price!!

Very clean, nice staff, good aircon!

Excellent location to walk to beach and restaurants. After change of room from third floor (I felt like I was put into a Russian apartment block) the room was acceptable. Mostly we liked the little porch on the ground floor rooms. The gardens were quite nice. Enjoyed breakfast. Staff very obliging and friendly.

Hotel in general is quite shabby and needs lots of maintenance. Pool area poor and water did not look clean (it was quite cloudy). Pool area is not inviting as there were not enough sun lounges for people wanting to use this area. Lobby needs to be more inviting, some plants, more lounge chairs and bright cushions may be what is needed.

Location.

Poor value for money, pool and bath towels old and ragged. Bathroom crummy and low standard for the price. Pool area needs a good clean up. Would not return.

WIFI in rooms was advertised on website, but not available even in lobby which was main reason for paying a high price for a mid-quality hotel. Very disappointing.