Split Rock Resort

Don't overpay for your stay

Pros: My husband and son had good things to say about the golf course. Outdoor pool was fine.

Cons: Rude front desk staff person "greeted" us upon our arrival for 4:00 check in, but our room was not ready until 6:00 pm. No explanation or additional accommodation was offered. Room was worn, but adequate. Toilet didn't work well, 3 towels for a 4 person room and no extra toilet paper. We had to search for housekeeping, who didn't clean our room on our second day. We were happy to check out the following day. We won't be returning. Bottom line, if you get this room very cheap, be prepared to get what you paid for. Don't overpay, it's not worth it.

Again split rock can't take care of their guests.

Pros: The Willowbrook suite is nice but not worth the money.

Cons: When we tried to check in they didn't have any of my info or room keys. They told me to go to the room & wait for security to open the door. 2 hours later I stood in line again and finally got the rooms keys. Which made me miss my 6pm reservation for valentine's dinner. After that my room keys were deactivated. Had to wait in line again. Upon leaving the roads were bad because they didn't plow or treat the roads. I wound up sliding around a corner and hitting another car. 2nd year in a row they didn't treat the roads and it caused problems. When I tried to get a hold of the manager. She had me wait 2 more hours. All that to find out they won't cover any car damage or compensate me for my stay. I will never go there again. I should of known better from the horrible stay last year.

Totally not organized

Pros: The water park.

Cons: Arrived at 12 for early check in. Did not receive my room till 430 with no care or regard. Totally under staffed and the worker told me so. How that's my problem I'm not sure. I paid $500 dollars for a room for 12 hours or less comes with nothing included total robbery. I get back to the room at 2am with my wife wanna use the jacuzzi tub surprise doesn't work GREAT ending to a horrible day. I tell the staff in the morning basically not a care in the world not even a sorry. I wasn't looking for anything back that's not my style. Total disaster last question is check out is 11am why do they need 5 hours to clean a room and I couldn't get late check out. Don't go spend your money somewhere else I bust my butt for mine

Small room, lots of fix up required

Pros: Split rock grill was good and location to slopes.

Cons: Our room had lots of damage in it including holes in the door, the tub wouldn't drain, and the water was like warm. The staff was friendly but inexperienced and didn't offer any compensation for our inconveince, including not refunding our $45 resort fee that we had to pay which was in addition to what we already paid online. if I stayed in the area again I'd probably try a different hotel.

worst experience we ever had. will never never ret

Pros: The room was nice

Cons: Worst service we ever experienced. Terrible terrible exoerience!!!!

Pros: Outside of resort was beautiful until you stepped inside, out dated, smelly and set up weird

Cons: Everything inside ,