Polo Towers By Diamond Resorts

Overbooked so they sent me to a location far away from the strip. Only provided me with 1 cab stipend that didn't even cover a tip to the driver. Very dissapointed

Hidden fees

The only good thing about this place was the location. AWESOME location. The rooms were also clean.

The staff was horrible. Upon arrival they had no record of my reservation. Luckily I had my confirmation papers with me. I then had to wait another 45 mins for them to make another reservation. I had 3 rooms btw. Once the reservation was made they charged me an extra $100 for each room that's a total of $300! and it was their mistake that the reservations were not there. After I checked out and went back home I noticed another charge for $67 on my credit card. I called to ask them about and they told my it was an amenity fee for using valet parking, the pool, business center, fitness center etc. I NEVER used any of that stuff. I spoke with a manger he hung up on me and when I called back he mysteriously left for the day. I asked for a corporate phone number and they gave me a number to a local spa! very unprofessional place. will never stay here again.

I liked the location, It is near to the places where I wanted to go.

The bed sheets were never changed during our stay.

Very good situated.

Nothing special in this hotel. Price a bit too high.

The kitchen was very functional for us. It was clean and the decor in the rooms in general was nice. Parking was pretty accessible.

In the living room of the Villa, it seemed a little crowded when the Murphy bed was pulled down. You should consider a different style of couch. You should also consider reinstating the Courtesy Shuttle for more than what is currently on the schedule; especially trips to the airport. Also, the Check In time seemed too late at 4:00PM compared to the "too early" check out time of 10:00AM.